Associate, Enrollment

Strive Health; Denver (CO); On-site; USD 30,472 - 34,440; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Wellness Resources

Paid Time Off

Job summary

A healthcare organization in Denver is seeking an Enrollment Associate to educate patients about healthcare services and assist in scheduling provider appointments. This hybrid-remote role is crucial for building trust-based relationships with patients and ensuring they receive valuable support throughout the enrollment process. Candidates should have a minimum of 2 years of relevant experience and demonstrate strong communication skills. Comprehensive benefits and a competitive hourly pay range of $22.12 – $25.00 are offered.

Qualifications

• 2+ years of combined education, experience, or certification related to patient enrollment.
• Internet connectivity – minimum speeds: 3.8 Mbps/3.0 Mbps and latency <60 ms.
• Ability to travel and be onsite to meet business needs.

Responsibilities

• Educate patients about healthcare services and directly schedule appointments.
• Build trust-based relationships with patients and address their needs.
• Make outbound calls to educate patients on Strive’s care model.

Skills

Empathy

Patient Communication

CRM Systems

Education

2+ years of relevant experience or certification

Job description

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high‑touch care model integrates with local providers and uses predictive data to identify and support at‑risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.

• Hybrid‑Remote Flexibility – Work from home while fulfilling in‑person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance; employee assistance programs; employer‑paid and voluntary life and disability insurance; health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance‑based discretionary bonus program; 401k with employer match; financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birth/ adoption, bonding, sabbatical, and living donor leave.
• Wellness & Growth – Family‑forming services through Maven Maternity at no cost; physical wellness perks; mental health support; an annual professional development stipend.

What You’ll Do

The Enrollment Associate is responsible for educating patients about their eligible healthcare services and directly scheduling them with our provider team. Depending on the patient’s eligibility, this role will also collect sensitive patient information to assist our care teams in preparing the right services for the patient.

Building trust‑based relationships is at the core of Strive’s care model, and that patient experience starts with the Enrollment Associate. By establishing an empathetic connection with our patients, this individual will convincingly present Strive’s care model based on patient needs, nimbly address inquiries and objections, and be the patient’s support anchor throughout the enrollment process.

This role is a high call‑volume remote contact center‑based position that supports Strive patient growth initiatives through both inbound and outbound calls. Success is dependent upon supporting our patients to schedule appointments with our providers. As a data‑driven organization, we will use key performance indicators to guide and coach performance. This includes daily contacts, first‑call resolution, average handle time, and quality process adherence within our systems of record. The individual will report to the Lead, Enrollment.

Day to Day

• Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits.
• Understands patient requirements, leading with empathy for individual healthcare needs.
• Asks the right questions to gain trust and a thorough understanding of individual patient needs.
• Discovers and acts on opportunities to provide the patient value, such as key information about Strive Health programming that can be a direct benefit to the patient.
• Nimbly addresses inquiries and overcomes objections commonly associated with patients not fully understanding the full value of Strive Health services in comparison to services being received.

Minimum Qualifications

• 2+ years of combined education, experience, or certification related to patient enrollment.
• Internet connectivity – minimum speeds: 3.8 Mbps/3.0 Mbps (up/down) and latency <60 ms.
• Ability to travel and be onsite to meet business needs.

Preferred Qualifications

• 2+ years of experience as a high‑performing enrollment associate, whether in‑person or within a contact center.
• 2+ years of demonstrated experience in building quality connections with patients, leading with empathy and mindful questions.
• 2+ years of operating with Customer Relationship Management (CRM) systems to document well‑written and considerate notes.

About You

• Comfortable asking health‑sensitive questions and selling healthcare services in a warm, empathetic, and caring manner.
• Growth mindset toward personal and professional development at Strive and comfortable embracing change to continuously improve.
• Remains positive and keeps forward momentum when faced with challenges, spreading that attitude to others. Driven to meet and exceed goals.
• Fiercely passionate about serving patients in need of critical healthcare services. Passionate about Strive’s mission to help kidney disease patients access better care.
• The opportunity to make a patient smile or alleviate a small burden gets you out of bed in the morning. You love speaking with, and especially listening to, patients.

Hourly Range

USD 22.12 – 25.00 per hour

Equal Opportunity Statement

Strive Health is an equal‑opportunity employer and a drug‑free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]. We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.