Associate, Emerging Retail Partnerships

DoorDash; Austin (TX); On-site; USD 79,000 - 116,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental & vision benefits

Job summary

DoorDash seeks an Associate of Emerging Retail Partnerships to manage merchant partners and help them grow within parcel logistics. You will work across multiple cities and report to the Associate Manager of Emerging Retail Partnerships, collaborating with account leads and cross-functional teams.

You will own relationships with enterprise retailers, lead merchant conversations, turn insights into growth, and help shape roadmap through market feedback and data-driven analyses.

Qualifications

• 2+ years of client-facing experience.
• Experience in retail, logistics, or parcel industries is a plus.
• Startup or fast-paced environment experience preferred.

Responsibilities

• Own relationships with leading enterprise retailers and ecommerce logistics providers.
• Lead the conversation with merchant calls and business reviews.
• Turn insights into growth using merchant data and playbooks.
• Flex negotiating skills to support upsells, expansions and renewals.
• Learn fast and be seen by senior stakeholders across functions.

Skills

Client-facing experience

Relationship management

Education

Bachelor's degree in a relevant field

Job description

Associate, Emerging Retail Partnerships

Location: New York, NY; San Francisco, CA; Los Angeles, CA; Chicago, IL; Seattle, WA; Austin, TX

Department: 531 Enterprise Outside Sales

About the Team

The New Verticals Business Development team is a small, fast-paced, high-performing group responsible for establishing, managing and scaling new lines of business at DoorDash in the retail and logistics space.

About the Role

As an Associate of Emerging Retail Partnerships, you will support the day-to-day management of our merchant partners and help them grow with DoorDash. This role offers the opportunity to get in at the ground floor of one of DoorDash's fastest-growing new bets, focused on parcel logistics, and to operate at a startup pace with the backing of an established public company. You will report to the Associate Manager of Emerging Retail Partnerships within our Merchant Business Development organization and work closely with account leads and teams across the company.

You're excited about this opportunity because you will…

• Own relationships with leading enterprise retailers and ecommerce logistics providers. Be the day-to-day point of contact for a portfolio of strategic partners, build a deep understanding of their business goals and challenges, and develop creative solutions that drive step-change growth for DoorDash.
• Lead the conversation. Run merchant calls and business reviews, own the follow-up, and build the presentations and materials that tell the story of the account.
• Turn insights into growth. Resolve issues using established processes and internal resources, raise concerns early with the facts and a suggested next step, and use playbooks and merchant data to flag negative trends and spot growth opportunities.
• Flex your negotiating skills. Support upsells, cross-sells, expansions, launches and renewals that create mutually beneficial outcomes for partners and DoorDash. Use your product knowledge and market feedback to help shape the roadmap and go-to-market strategy for one of DoorDash's most exciting new bets, and to inform growth and revenue goals.
• Learn fast and be seen. Work with senior stakeholders across Sales, Operations, Legal and Finance, get regular visibility with DoorDash leadership, and have room to grow your career quickly.

We're excited about you because…

• You build trusted relationships with merchant and customer contacts, and you're the person they turn to to get things done.
• You know your way around commercial terms and can prepare and drive deals with sharp data and analysis.
• You rally teams across operations, finance, product and beyond to solve problems and move projects forward.
• You turn performance data and merchant feedback into account plans and growth recommendations you can defend.
• You show initiative and resilience when priorities shift or the path forward is unclear, and you have good judgment about when to make the call and when to **escalate**.
• You communicate clearly in writing and in conversation, with strong attention to detail and timely follow-through.
• You have a Bachelor's degree in a relevant field.

Nice to Have

• 2+ years of experience in a client-facing role.
• Experience in the retail, logistics or parcel industry.
• Fast-paced or startup experience, including working on a fast-growing product that is still taking shape.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

$78,600—$115,500 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.