Associate, Education and Training (Monitoring & Evaluation)

Smile Train; United States; On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

A global nonprofit organization is seeking an Associate, Education and Training to support global initiatives across 75+ countries. This position involves coordinating data collection, analyzing training assessments, and managing conference logistics. The ideal candidate should have a bachelor's degree in a related field and experience in data analysis. The role offers an annual salary of $48,000–$52,000 and requires working from the New York City headquarters twice a week.

Qualifications

• Experience analyzing datasets and summarizing insights.
• Ability to manage deadlines and shifting priorities.
• Tech-savvy with quick learning of new software.

Responsibilities

• Coordinate data collection processes for training.
• Analyze training assessment results and performance.
• Support logistics for global conferences.

Skills

Data analysis

Organizational skills

Communication skills

Time management

Cross-cultural communication

Technical proficiency

Education

Bachelor’s degree in public health, data analytics, or related field

Tools

Excel

Power BI

Job description

Associate, Education and Training (Monitoring & Evaluation)

Smile Train is a global nonprofit that transforms the lives of children impacted by cleft lip or palate by training and supporting local doctors and health professionals to deliver free, life‑changing cleft treatment. With a sustainable model, the organization has supported over 2 million surgeries in more than 90 countries.

Role Summary

Smile Train seeks an Associate, Education & Training to play a key technical and data‑focused role supporting global education and training initiatives across 75+ countries. The position reports to the Manager, Research and Education and requires a commitment to work from the New York City headquarters twice weekly.

Key Responsibilities

Organizational E&T Data Collection (Technical & Analytical)

• Coordinate pre‑ and post‑training assessment processes, ensuring consistent data collection across all training types and regional teams
• Monitor data quality using standardized checks, flag anomalies, and work with regional teams to improve data collection adherence
• Analyze training assessment results, including knowledge gains, outcome trends, and longitudinal performance across countries, training types, and learner groups
• Support systematic housing, organization, and governance of trainee and training impact data, including LMS‑based or digital platform repositories used across 75+ countries
• Compile internal and external reporting on training implementation, participation, and impact
• Support tracking and data management for fellowship programs globally, monitoring fellow progress, documentation compliance, and post‑program placement outcomes

Global E&T Conference Presence

• Oversee logistics and administration for conference involvement, including partner logistics and stipends, partner abstract support, booth presence, promotional materials, Smile Train‑led events, follow‑up surveys, staff attendance, and shipping needs
• Create and distribute reference and informational materials for staff and partners during conferences to maximize engagement and communication
• Support post‑conference data analysis and development of final reports for dissemination across departments

Global E&T Initiatives & Partnerships

• Provide logistical, communications, and documentation support for global fellowship programs and partnerships (e.g., ACPA Visiting Scholar Program, WFSA Fellowships, Chang Gung Fellowship)
• Assist with planning and execution of international mentorship programs (e.g., Mentoring Alliance for Global Cleft Surgery), including participant recruitment, onboarding, technical support, progress tracking, and impact data management
• Support development, implementation, and technical maintenance of global E&T initiatives such as webinar series, digital educational resources, patient‑facing materials, and continuing education opportunities
• Support the Communications and Development departments in showcasing key E&T initiatives through annual reports, social media, and other strategic channels

Training Curriculum Maintenance & Improvement

• Lead updates to existing training curricula (translations, branding updates, content revisions, technical enhancements)
• Incorporate learner feedback, performance data, and trainer insights into continuous curriculum improvement
• Serve as primary liaison with translation service providers, ensuring timely processing, review workflows, and quality assurance
• Support content implementation within the organization’s learning management system or similar platforms, including uploading, version control, course configuration, and user management

Required Education and Experience

• Bachelor’s degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related field
• Demonstrated experience analyzing datasets (Excel, Power BI, or similar) and summarizing insights for decision‑making
• Exceptional attention to detail, organizational, and time‑management skills
• Superb written and verbal communication skills; comfortable presenting to large groups
• Excellent cross‑cultural communication skills and sensitivity to global contexts; willingness to work across multiple time zones
• Tech‑savvy with ability to quickly learn new software or data tools
• Ability to manage deadlines and shifting priorities; proven experience handling multiple concurrent projects
• Self‑starter and team player who proactively offers strategic ideas and solves problems
• Proficiency in Microsoft Office, especially Excel (pivot tables, conditional formulas, charts)
• Passion for education in healthcare and interest in Smile Train’s vision

Preferred Education and Experience

• Master’s degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related technical field
• Fluency in Spanish, French, or Portuguese
• Experience working or training in LMIC contexts
• Event management or conference logistics experience
• Experience with data collection tools (e.g., REDCap, Qualtrics)
• Staff management and team coordination experience

Accountability Expectations

• Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
• Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
• Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
• Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role.
• Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast‑paced, mission‑driven environment.

Compensation Range

$48,000–$52,000 USD annually

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Application Information

Smile Train is an equal‑opportunity employer committed to inclusive hiring and dedicated to diversity in our staff. We encourage candidates from all groups and communities to apply. To apply, please complete the online application and include your CV and a cover letter that describes why you would be a good fit for this role. We encourage you to apply as soon as possible.

Seniority level: Associate | Employment type: Full‑time | Job function: Administrative and Project Management | Industries: Non‑profit Organizations

Benefits include medical insurance, vision insurance, 401(k), paid maternity leave, and paid paternity leave.