Associate Director, Technology Partnership

Merck & Co.; Lenexa (KS); Hybrid; USD 142,000 - 224,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Annual bonus

Long-term incentive

Job summary

Merck & Co. seeks an Associate Director, Business Technology Partnership for North America in the Animal Health Commercial IT org. You will support sales and marketing across the US and Canada by delivering tech solutions, navigating a matrixed org, and prioritizing value-driven investments.

The role emphasizes building trusted relationships, driving adoption, and delivering measurable commercial impact with governance and data security in mind.

Qualifications

• 5+ years of progressive IT experience supporting commercial, sales & marketing, and/or supply chain processes.
• Proven experience partnering with stakeholders and building trusted relationships that influence strategy and investment decisions.
• Prior experience managing teams of account managers, business analysts or architects in a matrixed environment.

Responsibilities

• Build and sustain high-trust relationships across sales, marketing and eCommerce teams.
• Influence and execute a cohesive regional business-IT strategy for commercial objectives.
• Lead design, prioritization and delivery of technology solutions aligned with regulatory and data governance.
• Maintain knowledge of marketing tech stacks and analytics-enabled solutions to surface opportunities.
• Drive adoption and utilization of regional IT solutions for business impact.
• Support demand intake, portfolio planning and forecasting across North America initiatives.
• Define and monitor KPIs for solution adoption, engagement and revenue impact.
• Facilitate resource sharing across programs to maximize ROI.
• Partner with Finance and IT portfolio management to track costs and budgets.
• Advocate reuse of platform capabilities and promote enterprise solutions adoption.
• Collaborate with internal and external IT partners and stakeholders for delivery.

Skills

Benefits Management

Business Analysis

Business Process Improvements

Governance Management

Program Management

Stakeholder Relationship Management

Strategic Planning

Workforce Planning

Education

Bachelor's degree in computer science, Engineering, Business, or related discipline

Tools

Marketing technology stacks

Analytics/AI-enabled solutions

Commercial platforms

Job description

Job Description

We are seeking a dynamic, relationship-driven technology lead to serve as Associate Director, Business Technology Partnership for the North America region within the Animal Health Commercial IT organization. This person will support the commercial organization (sales and marketing) in the US and Canada across various business units, enabling the business strategy through the delivery of technology solutions. The ideal candidate excels at navigating complex, matrixed organizations, connecting people and capabilities, prioritizing value-based investments, and driving adoption and measurable commercial impact across an Animal Health ecosystem.

Key Responsibilities

• Build and sustain high-trust relationships across commercial functions (sales, marketing, customer engagement, eCommerce, and omnichannel) and with global and regional IT partners.
• Influence and execute on a cohesive regional business-IT strategy that advances commercial objectives.
• Lead design, prioritization and delivery of technology solutions that support regional commercial initiatives, ensuring alignment with regulatory, compliance and data governance requirements.
• Maintain current and forward-looking knowledge of commercial technologies (including master data, CRM, marketing technology stack including eCommerce platforms, and analytics/AI-enabled solutions) and surface opportunities that improve customer engagement, experience and revenue outcomes.
• Drive adoption and utilization of solutions implemented within the region, and work with IT product line leaders and delivery teams to build efficient, scalable solutions and promote continuous improvement and innovative approaches so you can drive value for the business.
• Support business case development and manage regional demand intake, portfolio planning, prioritization and forecasting across North America initiatives; ensure transparent, value-based prioritization of work.
• Define and monitor success metrics (KPIs) for solution adoption, customer engagement, revenue impact and operational efficiency.
• Facilitate demand aggregation and resource sharing across programs to optimize delivery and maximize return on investment.
• Partner with Finance and global IT portfolio management to track costs, manage budgets and deliver to financial commitments.
• Advocate for reuse of platform capabilities and drive awareness and adoption of enterprise solutions across the region.
• Facilitate collaborative relationships with internal and external IT partners, vendors and cross-functional stakeholders to ensure effective solution delivery.

Success Profile

• Strong ability to bridge business strategy and IT capability: translates commercial needs into prioritized, value-based initiatives and achievable delivery plans.
• Influence and leadership without direct authority: shapes decisions, motivates cross-functional teams and secures senior stakeholder alignment.
• Demonstrated track record of driving solution adoption, business readiness and measurable outcomes.
• Strategic thinker who executes pragmatically - combines long-term vision with operational discipline to deliver results.
• Collaborative leader who fosters inclusion, perspectives and integrity across a complex Animal Health ecosystem.

Required Skills

• Benefits Management
• Business Analysis
• Business Process Improvements
• Governance Management
• Program Management
• Stakeholder Relationship Management
• Strategic Planning
• Workforce Planning

Education

• Bachelor's degree in computer science, Engineering, Business, or related discipline preferred.

Qualifications & Experience

• 5 + years of progressive IT experience supporting commercial, sales & marketing, and/or supply chain processes and systems - ideally within life sciences, animal health, agriculture, or related industries.
• Proven experience partnering with stakeholders and building trusted relationships that influence strategy and investment decisions.
• Prior experience managing teams of account managers, business analysts or architects in a matrixed environment.
• Strong portfolio, demand and financial management experience - comfortable managing budgets, forecasts and prioritization across complex portfolios.
• Working knowledge of marketing technology stacks, analytics/AI-enabled solutions and commercial platforms.
• Experience with software development lifecycle, Agile delivery methodologies and governance frameworks.
• Excellent communication skills; ability to operate effectively across national boundaries and multi-disciplinary teams.

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is $142,400.00 - $224,100.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Benefits

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Other Information

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: 10%

Flexible Work Arrangements: Hybrid

Shift: Not Indicated

Valid Driving License: No

Hazardous Material(s): n/a