Associate Director, Technology Partnership

MSD Malaysia; Lenexa (KS); Hybrid; USD 142,000 - 224,000; Full time

Job summary

Merck & Co., Inc. seeks a dynamic technology leader to serve as Associate Director, Business Technology Partnership for the North America region within Animal Health Commercial IT.

The role supports US and Canada sales and marketing, driving delivery of technology solutions to enable business strategy and growth.

Qualifications

• Requires 5+ years IT experience supporting commercial, sales & marketing processes.
• Experience partnering with stakeholders and influencing strategy and investment decisions.
• Experience managing teams in a matrixed environment.
• Strong portfolio, demand and financial management experience.

Responsibilities

• Build and sustain high-trust relationships across commercial functions and IT partners.
• Influence and execute a regional business–IT strategy for commercial objectives.
• Lead design, prioritization and delivery of technology solutions across NA initiatives.
• Surface opportunities that improve customer engagement and revenue outcomes.

Skills

Benefits Management

Business Analysis

Business Process Improvements

Governance Management

Program Management

Stakeholder Relationship Management

Strategic Planning

Workforce Planning

Communication Skills

Education

Bachelor’s degree in computer science, Engineering, Business, or related discipline

Job description

We are seeking a dynamic, relationship-driven technology lead to serve as Associate Director, Business Technology Partnership for the North America region within the Animal Health Commercial IT organization.

This person will support the commercial organization (sales and marketing) in the US and Canada across various business units, enabling the business strategy through the delivery of technology solutions.

Key Responsibilities

• Build and sustain high-trust relationships across commercial functions (sales, marketing, customer engagement, eCommerce, and omnichannel) and with global and regional IT partners.
• Influence and execute on a cohesive regional business–IT strategy that advances commercial objectives.
• Lead design, prioritization and delivery of technology solutions that support regional commercial initiatives, ensuring alignment with regulatory, compliance and data governance requirements.
• Maintain current and forward-looking knowledge of commercial technologies (including master data, CRM, marketing technology stack including eCommerce platforms, and analytics/AI-enabled solutions) and surface opportunities that improve customer engagement, experience and revenue outcomes.
• Drive adoption and utilization of solutions implemented within the region, and work with IT product line leaders and delivery teams to build efficient, scalable solutions and promote continuous improvement and innovative approaches so you can drive value for the business.
• Support business case development and manage regional demand intake, portfolio planning, prioritization and forecasting across North America initiatives; ensure transparent, value-based prioritization of work.
• Define and monitor success metrics (KPIs) for solution adoption, customer engagement, revenue impact and operational efficiency.
• Facilitate demand aggregation and resource sharing across programs to optimize delivery and maximize return on investment.
• Partner with Finance and global IT portfolio management to track costs, manage budgets and deliver to financial commitments.
• Advocate for reuse of platform capabilities and drive awareness and adoption of enterprise solutions across the region.
• Facilitate collaborative relationships with internal and external IT partners, vendors and cross-functional stakeholders to ensure effective solution delivery.

Success Profile

• Strong ability to bridge business strategy and IT capability: translates commercial needs into prioritized, value-based initiatives and achievable delivery plans.
• Influence and leadership without direct authority: shapes decisions, motivates cross-functional teams and secures senior stakeholder alignment.
• Demonstrated track record of driving solution adoption, business readiness and measurable outcomes.
• Strategic thinker who executes pragmatically — combines long-term vision with operational discipline to deliver results.
• Collaborative leader who fosters inclusion, perspectives and integrity across a complex Animal Health ecosystem.

Required Skills

• Benefits Management
• Business Analysis
• Business Process Improvements
• Governance Management
• Program Management
• Stakeholder Relationship Management
• Strategic Planning
• Workforce Planning
• Education: Bachelor’s degree in computer science, Engineering, Business, or related discipline preferred.

Qualifications & Experience

• 5 + years of progressive IT experience supporting commercial, sales & marketing, and/or supply chain processes and systems — ideally within life sciences, animal health, agriculture, or related industries.
• Proven experience partnering with stakeholders and building trusted relationships that influence strategy and investment decisions.
• Prior experience managing teams of account managers, business analysts or architects in a matrixed environment.
• Strong portfolio, demand and financial management experience — comfortable managing budgets, forecasts and prioritization across complex portfolios.
• Working knowledge of marketing technology stacks, analytics/AI-enabled solutions and commercial platforms.
• Experience with software development lifecycle, Agile delivery methodologies and governance frameworks.
• Excellent communication skills; ability to operate effectively across national boundaries and multi-disciplinary teams.

Required Skills (duplicate list)

• Benefits Management
• Benefits Management
• Building Trust
• Business Alignment
• Business Analysis
• Business Decisions
• Business Informatics
• Business Metrics
• Business Process Improvements
• Collaborative Leadership
• Customer Success
• Governance Management
• Implementation Methodologies
• Influencing Skills
• Partner Relationship Management (PRM)
• Product Delivery
• Product Management
• Product Management Leadership
• Program Management
• Software Implementations
• Solutions Delivery
• Solutions Development
• Stakeholder Management
• Stakeholder Relationship Management
• Strategic Alliances
• + 2 more

Equal Employment Opportunity

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts.

The salary range for this role is $142,400.00 - $224,100.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): n/a

Job Posting End Date: 09/22/2026 *

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.