Associate Director Technical Project Management (Revenue Engineering)

ITSMF; Florida; On-site; USD 139,000 - 242,000; Full time

Job summary

Verizon is seeking an Associate Director of Technical Project Management to shape a revenue-focused employee experience. You will define a vision and lead a team to optimize the GTM tech stack, CRM/ERP integration, and cost management across platforms such as Marketo, Gong, Amazon Connect, and Gainsight.

You will coordinate all stages of the software development lifecycle, partner with GTS and product stakeholders, and drive cross-functional transformation in a hybrid work model.

Qualifications

• Bachelor's degree or four+ years of work experience.
• Eight+ years of relevant experience required.
• Experience managing a team.
• Experience managing complex projects.
• Proven track record designing and executing an employee-centric GTM technology strategy.

Responsibilities

• Define and execute a comprehensive vision for the revenue technology strategy.
• Lead a team, plan work, remove barriers, and drive productivity.
• Drive core employee experience transformations and system optimization.
• Coordinate all stages of the software development life cycle from business case to evaluation.
• Build processes to gather process improvement insights from the team.
• Oversee CRM/ERP bolt-on ecosystem including Marketo, Gong, Amazon Connect, Gainsight, LeanData, Plauti, and Salesloft.

Skills

Team leadership

Project management

Stakeholder engagement

GTM technology strategy

Budget and cost management

CRM/ERP integration

GTM platform optimization

Education

Bachelor's degree or four+ years of work experience

Tools

Marketo

Gong

Amazon Connect

Gainsight

LeanData

Plauti

Salesloft

Ambition

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As the Associate Director of Technical Project Management, you will define and execute a comprehensive vision for the revenue generating employee experience, building a cost-optimized, seamless ecosystem where employees focus on meaningful interactions with customers, digital experiences feel effortless, and technology bridges the gap between them.

• Partnering with our GTS and product stakeholders to establish the overarching revenue technology strategy, aligning the GTM tech stack roadmap with business KPIs, and managing technology costs.
• Leading a team of professionals, planning and reviewing their work, plus removing barriers and solving problems to help them be productive.
• Driving core employee experience transformations - Driving system optimization to reduce the number of screens,
• Coordinating all stages of the software development life cycle, from the development of the business case through evaluation.
• Building processes to gather process improvement insights from the team
• Managing the architecture, development, and administration of our CRM/ERP bolt-on ecosystem, including platforms for Marketing Automation (Marketo), Record Management and Deduplication (LeanData / Plauti), Rev Intel (Gong), Contact Center (Amazon Connect/Salesloft), and Cx Health (Gainsight).
• Coordinating all stages of the software development life cycle, planning and reviewing the team's work, and removing barriers to help them be productive.

What we're looking for...

You are a visionary leader who puts the employee experience at the center of technology design, enjoying the use of new technologies to address business problems, improve processes, and report metrics. You grow with the opportunity to encourage cross-functional teams and create an environment of constant innovation not only with your direct reports, but across hte organization. You’re not afraid of deadlines, complexity, or opposing priorities, and your flexible attitude means you’re happy to consider a variety of alternatives and course correct with ease.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience managing a team.
• Experience managing complex projects.
• A proven track record of designing and executing an employee-centric GTM technology strategy.

Even better if you have:

• A degree.
• Direct experience with various Revenue Operations technology platforms such as Marketo, Gong, Ambition, Amazon Connect, Gainsight or equivalent.
• Knowledge of the software development process and experience interacting with business clients, interfacing organizations, and application development teams.
• Experience with incorporating AI into the GTM motion for driving improvement within the employee and customer experience.
• Experience leading a virtual or distributed technology or development team.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $138,500.00 - $242,000.00.