Associate Director/ Student Support Services

lsu; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

LSU is seeking an Associate Director for Student Support Services (TRIO SSS-Classic) to lead program operations, recruit and supervise staff, and use data to boost student retention and graduation outcomes.

The role emphasizes caseload management, compliance with federal regulations, and collaboration with campus partners to advance student success and APR goals.

Qualifications

• Experience with TRIO programs or federal student services is preferred.
• Strong data tracking, reporting, and compliance with grant requirements.
• Experience managing staff and student employees.

Responsibilities

• Lead daily operations of the SSS program in alignment with federal grant objectives and institutional policies.
• Hire, train, and supervise 2.5 full-time program staff to ensure effective delivery of services.
• Provide ongoing coaching, supervision, and performance feedback to staff to ensure consistency.
• Develop professional development opportunities for SSS staff in collaboration with the Director.
• Assist the Director in long-term planning, evaluation, and strategic alignment of SSS initiatives.
• Oversee recruitment, eligibility verification, intake interviews, and selection of eligible SSS participants.
• Manage completion of digital and physical student files and caseload assignments.
• Coordinate information sessions, table sits, and presentations to inform prospective students.
• Maintain detailed records of student interactions, plans, and outcomes.
• Develop intervention strategies to address barriers to student success.
• Provide training to TRIO SSS staff and student employees to support retention goals.
• Conduct monthly budget reviews with the SSS Director to monitor expenditures.

Skills

Data analysis

Caseload management

Staff supervision

Hiring & training

TRIO / compliance

Tools

Handshake

Job description

Job Posting Title: Associate Director/ Student Support Services

Position Type: Professional / Unclassified

Department: LSUAM AA - EM - RSS - SP - Student Support Services (Shauna Landry (00085562))

Work Location: 1199 Ruffin G. Pleasant Hall

Pay Grade: Professional

The Associate Director of the TRIO Student Support Services (SSS-Classic) Program will play a pivotal role in utilizing data to support student success, implementing effective caseload management techniques, and overseeing the recruitment process. This role manages a designated caseload, ensuring high-quality support and accurate data tracking to assist students in their development of academic, non-cognitive skills, and life skills necessary for retention in college; and ultimately graduation. Responsibilities include leading new student recruitment initiatives to ensure a program size of 288 students, oversight of caseload management, hiring, training, and supervising full-time and student employees, and utilizing data to optimize program outcomes. The Associate Director facilitates clear communication, ensures alignment with program goals, and supports collaborative efforts among SSS staff and with campus partners. Maintain basic knowledge of TRIO legislation and regulations and attend trainings as assigned. Organization, attention to detail, and commitment to fostering student success and team effectiveness are also essential to this role.

Program Leadership & Administration (40%)

• Lead daily operations of the SSS program in alignment with federal grant objectives and institutional policies.
• Hire, train, and supervise 2.5 full-time program staff to ensure effective delivery of services to SSS participants.
• Provide ongoing coaching, supervision, and performance feedback to full-time staff to ensure consistent delivery of program services and adherence to TRIO requirements.
• Develop and implement professional development opportunities for SSS staff in conjunction with the Director, including training in caseload management, data documentation, high-impact advising practices, and compliance with federal regulations.
• Assist the SSS Director in long-term planning, evaluation, and strategic alignment of SSS initiatives.
• Oversee recruitment, eligibility verification, intake interviews, and selection process of eligible SSS participants.
• Manage the completion of digital and physical student files.
• Oversee and manage assignment of student caseloads to ensure comprehensive support for academic and personal success.
• Coordinate information sessions, table sits, and presentations to inform prospective students and stakeholders about the program's services and benefits.
• Maintain detailed records of student interactions, plans, and outcomes in compliance with program requirements.
• Develop and implement intervention strategies to address barriers to student success.
• Provide training to TRIO SSS staff, including tutors and student employees to assist the Director in meeting retention efforts and APR goals for the federal regulations.
• Monthly budget meetings with the SSS Director to aid in monitoring of program expenditures, maintaining financial records, and ensuring compliance with U.S. Department of Education and LSU fiscal responsibilities.

Student Success & Support (25%)

• Provide academic and personal advising to a designated at-risk caseload of SSS students with a focus on their persistence to graduation.
• Design and coordinate workshops, tutoring, mentoring, and professional development activities tailored to SSS students.
• Facilitate campus partnerships to create experiential learning opportunities for SSS participants.

Data Assessment & Reporting (25%)

• Utilize data proactively to address student needs.
• Use data-driven insights to develop strategies that support student retention, graduation, and overall success.
• Provide the SSS Director with bi-weekly data reports that provide insight, gaps and assessments for caseload management.
• Analyze and interpret data to evaluate the effectiveness of services and identify areas of improvement.
• Monitor data for compliance with grant requirements and federal regulations, ensuring data aligns with reporting and evaluation standards.
• Assist in preparing the SSS Annual Performance Report (APR) for annual submission to the U.S. Department of Education.

Hiring, Supervision, and Training of Student Employees; Other Duties (10%)

• Manage the hiring process for student employees (office workers and tutors) in Handshake, which includes posting job announcements, screening applicants, and interviewing applicants.
• Provide onboarding and training for