Associate Director, Strategy & E-commerce Insights

Stackline; Cleveland (OH); Hybrid; USD 140,000 - 160,000; Full time

Job summary

Stackline is seeking an Associate Director of Strategy & E-commerce Insights to drive growth for a portfolio of brands. You will forge trusted client relationships, collaborate with internal teams to launch campaigns, and craft strategic growth plans that maximize ROI.

This hybrid role requires leading data-driven recommendations, managing PPC across AMS, Walmart, and Criteo, and mentoring the team while ensuring budgets and client satisfaction are met.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• 8+ years of relevant account management experience.
• 8+ years e-commerce retail experience.
• 6+ years of demonstrable experience using Microsoft Excel to analyze large amounts of data.
• 5+ years direct management experience supporting a team of three or more.
• Demonstrated clear and concise written and oral communication skills.
• Demonstrated ability to stay organized while prioritizing and managing workflows.
• Demonstrated experience drawing insights from data to provide recommendations to clients on e-commerce strategy.

Responsibilities

• Build and foster relationships with contacts at prominent consumer brands across all organizational levels and departments.
• Develop and deliver comprehensive e-commerce retail strategy, including sales forecasting, promotion planning, and strategic digital media planning.
• Plan, execute, and oversee pay-per-click (PPC) campaigns on multiple platforms, including Amazon Marketing Services (AMS), Walmart Advertising, and Criteo.
• Extract insights from extensive amounts of data and provide valuable recommendations and opportunities to clients that enhance their e-commerce strategy.
• Coordinate and implement critical path schedule with both the internally and externally to drive new product launches, advertising plans, and strategic growth plans.
• Own and cultivate the client relationship (up to C-Level) to ensure all client needs are being met and exceeded where possible.
• Lead and/or participate in day-to-day counsel and bi-weekly client calls to provide project and deliverable status updates.
• Identify opportunities to launch new business initiatives through platform upsell and develop team capabilities.

Skills

Account management

E-commerce experience

People management

Education

Bachelor’s degree in Business Administration, Marketing, Communications, or related field

Tools

Microsoft Excel

Job description

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.

Founded in 2014 in Seattle, we now have offices in Minneapolis, New York, Cleveland, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.

Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

About The Role:

The Associate Director, Strategy & E-commerce Insights owns the execution of strategic e-commerce initiatives and drives business growth for their portfolio of brands. This role will be responsible for establishing and nurturing trusted client relationships with prominent brands while collaborating with internal teams to launch advertising campaigns and design strategic growth plans. This role will identify emerging opportunities that lead to client both acquisition and expansion proposals. Focus will be on client satisfaction through overseeing digital advertising performance, examining ROI, and adhering to budget constraints. The Associate Director will actively contribute to company innovation, enhance operational efficiency, and serve as a trusted mentor to the team, advocating for the professional development of others.

This is a hybrid role (4 days/week in office) at our Seattle, Minneapolis, New York or Cleveland office.

What You Will Do:

• Build and foster relationships with contacts at prominent consumer brands across all organizational levels and departments.
• Support a versatile team to deliver world class e-commerce strategy and tactics to drive client’s business in e-retailer space.
• Develop and deliver comprehensive e-commerce retail strategy, including sales forecasting, promotion planning, and strategic digital media planning.
• Extract insights from extensive amounts of data and provide valuable recommendations and opportunities to clients that enhance their e-commerce strategy.
• Plan, execute, and oversee pay-per-click (PPC) campaigns on multiple platforms, including Amazon Marketing Services (AMS), Walmart Advertising, and Criteo.
• Collaborate with cross-functional teams to align efforts, overcome obstacles, streamline processes, and achieve organizational success.
• Coordinate and implement critical path schedule withboth the internally and externally to drive new product launches, advertising plans, and strategic growth plans.
• Own and cultivate the client relationship (up toC-Level) to ensure all client needs are being met and exceeded where possible.
• Lead and/or participate in day-to-daycounsel and bi-weekly client calls to provide project and deliverable status updates.
• Identify opportunities to launch new business initiatives through platform upsell
• Provide coaching and development opportunities to enhance the skills and capabilitiesof team members.
• Identify staffing needs, participate in the recruitment and selection process, and onboard new team members.
• Ensure compliance with company policies, procedures, best practices, and ethical standards

Who We Are Looking For:

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• 8+ years of relevant account management experience.
• 8+ years e-commerce retail experience.
• 6+ years of demonstratable experience using Microsoft Excel to analyze large amounts of data, drawing insights, and presenting findings.
• 5+ years direct management experience supporting a team of three or more.
• Demonstrated clear and concise written and oral communication skills.
• Demonstrated ability to stay organized while prioritizing and managing workflows
• Demonstrated experience drawing insights from data to provide recommendations toclients on e-commerce strategy

Bonus Points If You Have:

• MBA or other advanced business degree.
• Experience manipulating data with technologies such as SQL or similar technology.
• Demonstrated ability to think big,work hard, and solve problems.
• Experience working in a startup, retail, digital advertising, or e-commerce environment.
• Proficiency in German, French, and/or Japanese

Benefits and Perks

It’s important that each and every employee feels they are supported and can complete their life’s best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, geographical location, and performance. The salary range for this position is $140,000 - $160,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

• Comprehensive medical, dental, and vision coverage that actually supports you — including HSA with company match and FSA options
• Fertility benefits to support your path to parenthood
• 401(k) with company match to help you plan ahead
• Company-paid life insurance
• 20 days of PTO + 9 company holidays to truly unplug
• Paid parental leave for all parents — because family matters
• Summer Fridays (log off at 3pm and enjoy it)
• Regular in-office social events including happy hours and catered lunches
• A thoughtfully stocked kitchen with healthy snacks and fresh fruit

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.