Associate Director, Strategic Accounts

Evolent; Montgomery (AL); Remote; USD 100,000 - 105,000; Full time

Job summary

A healthcare management organization is seeking an Associate Director, Strategic Accounts to manage relationships with clients and drive growth. The ideal candidate has a Bachelor's degree, 3+ years in client management roles, and a strong understanding of the healthcare landscape. This role offers competitive compensation ranging from $100,000 to $105,000 plus bonuses based on performance.

Benefits

Comprehensive health insurance

Work/life balance support

Autonomy at work

Qualifications

• 3+ years in client or account management roles, preferably in healthcare.
• Ability to communicate effectively at all levels, including C-level.
• Strong understanding of payer/provider relationships.

Responsibilities

• Supports assigned clients to achieve relationship and growth objectives.
• Develops effective presentation strategies for stakeholder engagements.
• Manages client contracts and ensures regulatory compliance.

Skills

Client management

Relationship management

Emotional intelligence

Creative problem-solving

Healthcare market dynamics

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Excel

PowerPoint

Job description

Overview

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they are supported to live their best lives, and when they feel welcome to bring their whole selves to work. Diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing

We are seeking an Associate Director, Strategic Accounts who embodies deep relationships, serves as a trusted advisor, and has a strong entrepreneurial spirit to help build and evolve our Strategic Accounts function. This role will work closely with assigned clients and internal stakeholders to drive growth, retention, and client satisfaction.

Key Responsibilities

• Collaboration & Relationship Management: Supports assigned clients to achieve objectives, including relationship, growth, retention, and customer goals. Includes managing risks and developing opportunities associated with current clients.
• Cultivates productive, trusted relationships with day-to-day client contacts and leaders across external and internal teams.
• Utilizes data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SMEs).
• Possesses working knowledge of Evolent products and services and can articulate value proposition at a high level.

Support & Development

• Develops best-in-class presentation strategies and content for senior stakeholder engagements.
• Implements relationship best practices and drives value communication across partner organizations.
• Collaborates with internal teams to develop materials and strategy for regular partnership reviews, including relationship mapping, issue identification, and action planning.
• Proactively manages risks and identifies opportunities within current client relationships.
• Channels client feedback into Evolent’s product roadmap and strategic planning.

Operations & Leadership

• Collaborates cross-functionally to monitor issue resolution and ensure timely follow-up.
• Proactively monitors and coordinates internal collaboration to ensure timely identification and remediation of identified client risks.
• Advocates for the client(s) within Evolent, serving as an ambassador and go-to expert on client priorities and how to operate within the health plan organization.
• Manages all aspects of client contracts, including SLA performance, benefit analysis, and regulatory compliance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in client or account management roles, preferably in healthcare.
• Exceptionally high emotional intelligence and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level.
• Ability to find creative solutions in an ever-changing and growing environment.
• Strong understanding of healthcare market dynamics, payer/provider relationships, and utilization management.
• Familiarity with tools like Excel, PowerPoint, Salesforce, etc.

To comply with HIPAA security standards (45 C.F.R. sec. 164.308(a)(3)), identity verification may be required as part of the application process. This is collected for compliance and security purposes and only reviewed if an applicant advances to the final interview state. Reasonable accommodations are available upon request.

Technical Requirements:

We require that all employees have the following technical capability at their home: high-speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [e-mail] for further assistance.

The expected base salary/wage range for this position is $100,000-105,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent offers comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and are commensurate with the experience of selected individuals, which may vary above and below the stated amounts.

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