Associate Director, Salesforce Technical Architect

Vertex Inc.; Boston (MA); Hybrid; USD 164,000 - 247,000; Full time

Job summary

Vertex Inc. is seeking a Salesforce Technical Architecture & Strategy Lead to drive architecture, strategy, and operational excellence for the CF patient services platform built on Salesforce.

You will lead cross‑functional teams, design innovative solutions, and ensure compliant and scalable platform delivery. You will partner with multiple business units, manage DevOps, oversee releases, and contribute to AI-driven initiatives while maintaining high standards of quality and GxP compliance.

Qualifications

• Bachelor’s degree in Computer Science, software engineering or other related technology degree.
• 8 years of experience or the equivalent combination of education and experience.
• Experience with Salesforce platforms and AI automation tools.

Responsibilities

• Lead platform architecture, strategy and technical initiatives for Mosaic (Salesforce-based technology).
• Define, manage and optimize DevOps framework for CF and scale to other disease areas.
• Drive call center implementation and cross-disease architecture considerations.
• Document and validate architectural/functional specs and facilitate design sessions.
• Communicate and analyze to drive architecture/design needs and operational efficiency.
• Contribute to strategic roadmaps for patient services capabilities.
• Achieve high stakeholder satisfaction across leadership levels.
• Coordinate releases and vendor integrations; coordinate with offshore teams.
• Develop relationships with IT, Quality, Vendors to deliver aligned solutions.
• Lead release management and production release scheduling with cross-functional partners.
• Lead platform communications to stakeholders (status, downtime, releases).
• Serve as Operations SME with GxP expertise for upgrades and integrations.
• Manage risk and ensure on-time, high-quality delivery.
• Champion delivery practices for efficiency and speed.
• Oversee CI/CD and software development capacity across teams.
• Input to budget/forecasting and resource allocation.
• Coach Vertex colleagues and MSPs.

Skills

Executive-level communication

Operational improvement

Industry trends

Agile SDLC

DevOps

GxP

Requirements interpretation

Analytical thinking

Adaptive to change

Vendor/ MSP management

Education

Bachelor’s degree in Computer Science or related tech field

8 years of relevant experience or equivalent

Tools

Salesforce platforms

Salesforce Agentforce

AI automation tools

Job description

Job Description

General Summary:

The Salesforce Technical Architecture & Strategy Lead plays a pivotal role as a cornerstone of our Data, Technology, and Engineering (DTE) team. This role is instrumental in driving the success of the Cystic Fibrosis (CF) patient services platform built on Salesforce, which integrates critical capabilities to support our patient support teams.

As a key leader, you will collaborate with cross-functional teams, design and implement cutting‑edge solutions, and ensure the seamless operation of our Salesforce platform. Your expertise will directly impact our ability to deliver life‑changing therapies to patients, while maintaining the highest standards of quality, compliance, and innovation. This is an opportunity to lead transformative projects, contribute to AI‑driven initiatives, and shape the future of healthcare technology at Vertex

Key Duties and Responsibilities:

• Lead platform architecture, strategy and technical initiatives for Mosaic (Salesforce‑based technology) for our small molecule businesses, starting with CF and working closely with our Kidney team.
• Define, manage and optimize DevOps framework / delivery operating model for CF and scaling to other disease areas like Kidney
• Drive our call center implementation and ensure cross‑disease area architecture considerations
• Understand system architecture and technical needs, create, analyze, and validate detailed architectural, functional and technical specifications, facilitate architecture and design sessions with cross functional and development teams to define and align on the solution, systems architecture, design, and other SLC deliverables.
• Leverage strong communication and analytical skills, technical expertise to understand, document, assess, and drive technical architecture/design needs to accelerate process enhancement and operational efficiencies.
• Providing input to strategic direction, contributing to the development of roadmaps to achieve the long‑term and short‑term capability needs of the patient services business
• Achieve high stakeholder satisfaction and engagement levels across various levels of leadership within the organization.
• Participate in reviewing, planning, testing, and implementing regularly scheduled both internal and vendor releases/upgrades.
• Partner with offshore team members, functions, QA stakeholders, and IT peers for platform support, as well as enhancements and projects.
• Develop collaborative relationships withpeers in IT, Quality, Vendor partners, and other teams to help design, develop, enhance, and deliver solutions that meet business goals and objectives.
• Facilitate release management and production release schedule in coordination with cross‑functional partners and other platform teams
• Lead platform communications (e.g. status reporting, downtime, releases) to all stakeholder groups
• Serve as Operations SME for enhancements, software upgrades, implementations, and integration projects, providing product and GxP expertise
• Responsible for risk and mitigation management to ensure high quality, on‑time delivery
• Proactively champion, educate, and enhance delivery practices to introduce process efficiencies
• Manage CI/CD pipeline and software development capacity across teams
• Provide input into budget/forecasting estimates and resource allocation
• Coach and lead Vertex colleagues and onshore/offshore managed service providers

Required Experience:

• 5+ years of relevant work experience
• Functional/Technical knowledge in Cell and Gene Therapy, Patient portal, Chain of Identity, Capacity Planning, and related supply chain systems
• Experience in Salesforce platforms
• Experience in Patient and/or Product Scheduling
• Experience with Salesforce Agentforce and other AI automation tools
• Biotech or Pharmaceutical Industry Experience
• Experience working with SaaS solutions and vendors
• Experience handling GxP systems and security requirements including Disaster Recovery, Backup & Restore, Data Retention and Archival
• Experience with stakeholder engagement, vendor management, and directing platform teams
• Some experience in four architecture specialization areas (business, information, infrastructure, software)
• Experience working within and leading in an AGILE team framework, across multiple business units and functions

Knowledge and Skills:

• Software vendor and MSP management expertise

• Executive‑level communication skills; ability to explain complex topics in a digestible way

• Ability to drive continuous operational improvement

• Proven ability to stay abreast of industry and technology trends

• Expert knowledge in Agile SDLC, DevOps and GxP

• Functional and technical ability with configurations, customisations, and authoring SDLC documentation

• Demonstrated ability to interpret functional requirements and specifications to convert into technical or process‑driven solutions and configurations.

• Exceptional analytical and problem‑solving skills with attention to detail

• Flexibility to adapt to a continually changing and fast‑paced business environment.

Education and Experience:

• Bachelor’s degree in Computer Science, software engineering or other related technology degree
• 8 years of experience or the equivalent combination of education and experience

#LI‑HYBRID

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision‑making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

$164,400 - $246,600

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job‑related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market‑leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week‑long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid‑Eligible Or On‑Site Eligible

Flex Eligibility Status:

In this Hybrid‑Eligible role, you can choose to be designated as:
1. Hybrid : work remotely up to two days per week; or select
2. On‑Site : work five days per week on‑site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

#LI‑Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E‑Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail]