Associate Director-Sales

Cricket Wireless LLC.; Richardson (TX); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Life and AD&D insurance

Employee discounts

Job summary

AT&T in Richardson, Texas is seeking an Associate Director of Sales to lead a consumer telesales team, driving revenue growth while ensuring exceptional customer experience. This senior role focuses on data-driven strategy, operational excellence, and effective vendor collaboration.

You will influence hiring, guide sales plans, and manage performance, with a compensation range aligned to market expectations and geographic factors.

Qualifications

• Bachelor’s degree (BS/BA) desired.
• 8+ years of related sales experience.

Responsibilities

• Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Skills

Leadership

Data analysis

Operations management

Strategic policy

Collaboration

Education

Bachelor’s degree (BS/BA)

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose: To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Key Roles and Responsibilities

• Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Job Contribution

Oversees entry to senior-level sales employees, responsible for executing sales plans, assigning tasks, and adherence to company policies. Leads the team to manage average sales quota or territory. May have consumer or mid-size to large, complex business to business sales. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity.

Supervisor

Yes

Education/Experience

Bachelor’s degree (BS/BA) desired. 8+ years of related sales experience.

Compensation

Our Associate Director Sales earns between$86,700 - $130,100 USD (Change to reflect your compensation for your job) Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits and Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Work Details

Weekly Hours: 40 Time Type: Regular Location: Richardson, Texas Salary Range: $86,700.00 - $130,100.00

Equal Employment Opportunity

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Company Culture

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of-at AT&T, we create connections that change the world.