Associate Director, Quality Assurance

Lonza Biologics, Inc.; Walkersville (MD); On-site; Confidential; Full time

Benefits offered by this job

Performance bonus

Medical, dental and vision insurance

401(k) matching

Life and disability insurance

Employee assistance programs

Paid time off

Job summary

Lonza Biologics, Inc. seeks an Associate Director of Quality Assurance to lead the site Quality Systems organization in Walkersville, MD. You will own change controls, deviations, investigations, CAPAs and customer complaints, ensuring compliance and continuous improvement.

You will build and coach a high‑performing team, interface with manufacturing, regulatory affairs and site leadership, and support audits and regulatory inspections with effective responses.

Qualifications

• Bachelor's degree in Life Sciences, Engineering, Chemistry, Microbiology, or related discipline; advanced degree preferred.
• 10+ years of Quality Assurance experience in regulated environments.
• 5+ years in leadership managing Quality Systems and teams.
• Strong knowledge of Quality Management Systems (QMS) and cGMP.
• Experience with regulatory inspections and responses.

Responsibilities

• Lead a team of 5–10 quality professionals across Quality Systems and compliance.
• Oversee Change Control, Deviations, Investigations, CAPA, Customer Complaints and related processes.
• Ensure timely initiation, investigation, review and closure of Quality System records with risk assessments and root cause analyses.
• Serve as process owner for key Quality Systems programs and drive improvement across the site.
• Monitor quality metrics and escalate risks to site leadership as needed.
• Coordinate governance for critical quality events and regulatory responses.
• Partner with site leaders to implement corrective actions and strengthen the quality system.
• Provide coaching to ensure thorough investigations and sustainable remediation actions.
• Support internal and regulatory audits and inspections with robust responses.
• Foster a culture of quality, accountability and continuous improvement.

Skills

Leadership

Quality systems

Regulatory knowledge

Communication

Stakeholder management

Change control

Risk management

Education

Bachelor's degree in Life Sciences/Engineering/related

Advanced degree preferred

Tools

TrackWise

MODA

SAP

Job description

Associate Director, Quality Assurance

Location: This position is based in our Walkersville, MD office. The typical work schedule is Monday through Friday, 8:00 AM–5:00 PM EST.

The full-time base annual salary for this position is expected to range between $168,000 to $196,000. In addition, below you will find a comprehensive summary of the benefits package we offer:

What you will get:

• Performance-related bonus.

• Medical, dental and vision insurance.

• 401(k) matching plan.

• Life insurance, as well as short-term and long-term disability insurance.

• Employee assistance programs.

• Paid time off (PTO).

Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.

What will you do

The Associate Director, Quality Assurance is responsible for leadership and oversight of the site Quality Systems organization. This role ensures the effectiveness, compliance, and continuous improvement of key Quality Management System (QMS) processes supporting medical device, media, and LAL manufacturing operations. The position leads a team responsible for the ownership and execution of change controls, deviations, investigations, CAPAs, complaints, effectiveness checks, compliance monitoring, and quality metrics. The Associate Director will work cross-functionally with Quality, Manufacturing, Technical Operations, Regulatory Affairs, and site leadership to maintain a robust and inspection-ready quality system.

• Lead and develop a team of approximately 5-10 quality professionals responsible for Quality Systems processes and compliance activities.

• Provide strategic and operational oversight for Change Control, Deviations, Investigations, CAPA, Customer Complaints, Effectiveness Checks, Document Control, Label Control, and related quality system processes.

• Ensure Quality System records are initiated, investigated, reviewed, and closed in a timely manner with appropriate risk assessments, root cause determination, and documented evidence.

• Serve as process owner for key Quality Systems programs and drive standardization, compliance, and continuous improvement across the site.

• Monitor and trend quality metrics, identify emerging risks or compliance concerns, and communicate findings to Quality and Site Leadership.

• Establish governance and escalation processes for critical quality events, ensuring appropriate management visibility and timely resolution.

• Partner with site functional leaders to assess process performance, implement corrective actions, and strengthen overall quality system effectiveness.

• Provide coaching, mentoring, and technical guidance to support thorough investigations, robust CAPAs, and sustainable remediation plans.

• Support internal audits, customer audits, and regulatory inspections, including the development and execution of responses and corrective action plans.

• Maintain a culture of quality, compliance, accountability, and continuous improvement throughout the organization.

• Develop departmental objectives, resource plans, and budgets to support current operations and future business growth.

• Review high-risk deviations, investigations, complaints, and change controls, escalating significant quality risks to site leadership as appropriate.

• Perform other duties as assigned.

What we are looking for

• Bachelor's degree in Life Sciences, Engineering, Chemistry, Microbiology, or related discipline; advanced degree preferred.

• 10+ years of Quality Assurance experience within pharmaceutical, biotechnology, medical device, cell therapy, or other regulated manufacturing environments.

• 5+ years of leadership experience managing Quality Systems functions and high-performing teams.

• Demonstrated expertise with Quality Management Systems, including Change Control, Deviations, Investigations, CAPA, Customer Complaints, Risk Management, and Compliance programs.

• Strong understanding of FDA, EU GMP, ISO 13485, and applicable cGMP/cGxP regulations.

• Experience serving as a Quality Systems process owner and driving quality system improvements within a complex manufacturing environment.

• Proven ability to analyze quality metrics and trends, identify compliance risks, and implement sustainable solutions.

• Experience supporting regulatory inspections, customer audits, and responses to regulatory observations.

• Proficiency with electronic Quality Management Systems such as TrackWise, MODA, SAP, and other validated business systems.

• Strong communication and stakeholder management skills with the ability to influence leaders across multiple functions and organizational levels.

• Demonstrated ability to lead organizational change, build high-performing teams, and foster a culture of continuous improvement.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.