Associate Director, Provider Enablement and Performance Excellence

Spring Health; United States; Remote; USD 126,000 - 159,000; Full time

Job summary

A leading company in mental health care seeks an Associate Director to empower providers and optimize performance. This full-time remote role focuses on change management and team leadership, aiming for enhanced provider satisfaction and operational excellence. Ideal candidates will bring over six years of experience in a fast-paced healthcare environment with a focus on data-driven processes.

Benefits

Health, Dental, Vision benefits starting day one

401(k) match up to 2%

Yearly allotment of free visits to Spring Health network

Competitive paid time off policy

Parental leave of 18 weeks for birthing parents

Access to weight management program

Fertility care support reimbursement

Professional Development Reimbursement

$200 yearly donation matching

Qualifications

• Experience in change management, provider operations, or clinical training.
• Strong people leadership skills; capable of managing complex programs.
• Excellent communication for technical and policy-heavy topics.

Responsibilities

• Lead provider-facing change management and self-service content strategy.
• Oversee performance programs and adopt data-driven solutions.
• Foster a culture of operational excellence and collaboration.

Skills

Change Management

Data-Driven Decision Making

Communication

Leadership

Education

6+ years in provider enablement or healthcare support

Tools

Zendesk

Job description

Associate Director, Provider Enablement and Performance Excellence

Join to apply for the Associate Director, Provider Enablement and Performance Excellence role at Spring Health

Associate Director, Provider Enablement and Performance Excellence

Join to apply for the Associate Director, Provider Enablement and Performance Excellence role at Spring Health

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We’re looking for a strategic, systems-driven leader to join our Provider Operations team as the Associate Director of Provider Enablement and Performance Excellence. This is a full-time, remote position reporting to the Director of Provider Experience Operations.

In this high-impact role, you’ll ensure our mental health provider network is equipped, informed, and empowered to thrive. You’ll lead a team focused on provider readiness, change management, self-service enablement, and performance optimization- critical pillars that drive clinical quality, operational efficiency, and provider satisfaction.

This role is ideal for someone who thrives in a fast-paced, high-growth environment and brings a human-centered, solutions-oriented mindset to complex challenges.

What You’ll Do

Change Management & Enablement Strategy

• Lead provider-facing change management efforts by developing and executing rollout plans for product, policy and process updates in partnership with cross functional partners that minimize disruption and foster adoption.
• Drive provider engagement and readiness through thoughtfully sequenced rollout plans, proactive communication, and structured training programs
• Translate complex information into clear, accessible enablement materials that meet providers where they are
  
  
  

Self-Service Ecosystem & Policy Management

• Oversee the self-service content strategy, including management of Zendesk Guide and knowledge base toolsEmpower providers through self-service content to reduce support
• Ensure provider documentation is always up-to-date, user-friendly, and aligned with current product functionality and policies
• Empower providers through self-service content to reduce support ticket volume
  
  
  

Provider Performance Programs

• Leverage data to spot trends, design scalable solutions, and refine models for better provider experience and operational quality (e.g., note completion, appointment adherence, rebooking rates.)
• Continuously test and refine support models to improve provider experience, quality, and efficiency
  
  
  

Team Leadership

• Lead and grow a team with a focus on excellence and provider-centered design.
• Foster a culture of operational excellence, data-driven decision making, and provider-centric thinking
• Collaborate closely with cross-functional leaders to influence roadmap and prioritization decisions
  
  
  

What Success Looks Like

• Strong provider satisfaction scores on training, communications, and support
• Increased provider adoption of new tools, features, and processes
• Sustained improvements in operational KPIs, such as documentation compliance and scheduling efficiency
• Measurable increases in self-service usage and reductions in direct support volume
• On-time and high-quality execution of provider rollout initiatives
  
  
  

What You’ll Bring

• 6+ years of experience in provider enablement, operations, clinical training, or healthcare support roles
• Clinical experience with a background in high-growth tech, digital health, or mental health environments strongly preferred
• Proven ability to manage complex, cross-functional programs with strong attention to detail
• Excellent communication and content development skills, particularly for technical or policy-heavy topics
• Experience with self-service platforms like Zendesk and using data to optimize support models
• Strong people leadership skills and the ability to lead through influence across teams
• Passion for supporting care providers and improving the systems that support them
  
  
  

The target base salary range for this position is $126,740- $158,425, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits Provided By Spring Health

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.
  
  
  

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

Referrals increase your chances of interviewing at Spring Health by 2x

Get notified about new Associate jobs in United States.

United States $72,000.00-$111,000.00 2 weeks ago

Contract Social Media & Publicity Associate

Washington, United States $50,000.00-$55,000.00 1 week ago

Client Success Associate (Entry level, Remote)

United States $36,986.00-$60,492.00 22 hours ago

United States $121,800.00-$220,300.00 6 days ago

Washington, United States $50,000.00-$55,000.00 1 week ago

Client Success Associate (Entry level, Remote)

New York, NY $70,000.00-$83,000.00 3 days ago

United States $114,300.00-$127,000.00 1 month ago

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

Client Success Associate (Entry level, Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.