Associate Director, Project Manager

DEPT®; United States; Remote; USD 90,000 - 103,000; Part time

Job summary

DEPT® is seeking an Associate Director, Project Manager, Adobe to drive client-facing initiatives implementing leading Experience Cloud solutions. You will engage Internal Services, Sales, customers, and Partners, defining scope, plans, timelines, and resource allocation, working with technical delivery teams through hands-on implementation.

Responsibilities include managing all facets of project planning, forecasting revenue and utilization, and ensuring exceptional customer experience.

Qualifications

• Adobe Experience Cloud solutions (AEM, AEP) experience.
• 5–7+ years as a project manager delivering enterprise-scale web apps or analytics.
• Client-facing project management in an agency or professional services environment.
• Excellent problem-solving, with ability to address issues quickly and effectively.
• Ability to lead diverse, cross-functional teams and communicate with senior executives.

Responsibilities

• Lead customer engagements that may involve multiple project teams.
• Clarify requirements and integration points within the statement of work.
• Oversee project delivery including scope, milestones, resources, and costs.
• Manage day-to-day admin activities from inception to closure.
• Forecast revenue, profitability, margins, bill rates and utilization.
• Maintain regular communication with customers and internal teams.
• Achieve customer satisfaction through defined project scope delivery.
• Coordinate escalations across sales, services, and product teams.
• Capture lessons learned and feedback into best practices.

Job description

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

The Associate Director, Project Manager, Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands‑on implementation process. This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience. Success in this role hinges on the ability to multi‑task, maintain proactive and efficient communication, elevate critical issues, and provide timely answers to clients.

WHAT YOU’LL DO:

• Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
• Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
• Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
• Manage all day‑to‑day administrative activities of a given project from inception to closure.
• Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.
• Maintain regular communication with both the customer and internal teams and constantly manage customer expectations.
• Achieve customer satisfaction through successful delivery of defined project scope.
• Compile customer requests and deployment issues, to provide a feedback channel into our core products.
• Act as the central client point of contact throughout the life of the project
• Capture and communicate experiences in formal post‑mortem, feeding lessons learned, best practices and resources back into the consulting practice
• Provide oversight for services engagements to ensure adherence to governance standards and support customer success
• Coordinate escalations across multiple teams, including sales, services, and product organization
• Identifies partnership opportunities and capitalizes on “add‑on” sales opportunities across projects.

WHAT YOU BRING:

• Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP
• 5-7+ years experience as a project manager, including delivering enterprise‑scale web applications or analytics implementations
• Experience in client facing project management in an agency or professional services environment
• Excellent problem‑solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
• Professional demeanor with a proven ability to lead diverse, multi‑functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs.
• Expert in managing complex, high‑traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments.
• Prior experience with the launch and operation of a highly available, high traffic internet or mobile service.
• Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
• Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus.
• Ability to manage in an environment of ambiguity with diverse stakeholders.
• Ability to build strong relationships and generate opportunities for repeat business.
• Must be able to travel, up to 40-60%
• BS/BA Degree or equivalent experience
• Highly Desired:
• One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent
• Prior experience with Microsoft Dynamics and Workfront

WHAT DO WE OFFER?

The anticipated hourly range for this position is $65 - $75. This is based on a 20‑hour workweek and leveling. Keep in mind, we’re flexible.

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E‑Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner‑led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote