Associate Director Product Manager

myhrhome; Wilmington (DE); Hybrid; USD 120,000 - 190,000; Full time

Job summary

OneMain Financial in Wilmington, DE is seeking an experienced product leader to own the digital app experience for Card Collections and Recovery Customers. You will build a roadmap, partner with Engineering, Design and Operations, and push initiatives that improve conversions and reduce losses.

The role requires 8+ years in digital consumer products, Agile leadership, and a proven ability to align vision across teams.

Qualifications

• 8+ years of experience on digital consumer products.
• Proven experience leading product teams.
• Strong Agile experience.
• Experience aligning product vision across cross-functional teams.
• Experience with collections/fintech products is a plus.
• Location: Wilmington, DE, hybrid schedule.

Responsibilities

• Own the Digital App experience for Card Collections and Recovery Customers.
• Drive new ideas fleshed out with business cases to help drive Net Credit Loss Savings.
• Aligning with digital communications to drive conversion and cohesive experiences.
• Own the execution part of the Collections Roadmap with your technology partner.
• Dive into data and analytics to identify opportunities and drive strategy.
• Partner with Operations to shift costly interactions toward digital self-serve.
• Collaborate with cross-functional leaders to align launches and trade-offs.
• Communicate status, risks, dependencies, and progress to leadership.

Skills

Digital product leadership

Product team leadership

Agile methodologies

Data-driven decision making

Customer-centric mindset

Lending/fintech product knowledge

Job description

OneMain is the largest provider of personal loans for consumers who have imperfect or are trying to establish credit. The credit card product launched in 2021 and is scaling to play a significant role in the OneMain mission to improve the financial lives of hard-working Americans. The Card business is designed to be digital-first and product led. As a product leader at OneMain, you and the rest of your product team will create and continuously improve upon the functionality, content, and look and feel of in-app servicing for customers who are past due. You'll do this with a combination of instinct, analytics, empathy, influence, and personal drive to lead your team to build and ship creative solutions to tough problems. Removing these barriers while delivering on our business objectives is core to what our product team does.

What You'll Do

• Own the Digital App experience for our Card Collections and Recovery Customers. Drive new ideas fleshed out with business cases to help drive Net Credit Loss Savings.
• Aligning closely with our digital communications that drives our customers into the application experience ensuring a cohesive experience to drive conversion.
• Have a testing mindset looking at our Payment Plan journeys and optimize with A/B testing framework.
• Work with the team whether that's internal employee experience or digital customer facing to uncover their motivations, provide helpful solutions, and remove friction so they can more effectively 'get jobs done' with our products. You'll achieve this by creating a roadmap of innovative ideas and seamless journeys that help customers engage with us and allow OneMain team members to interact with them.
• Own the execution part of the Collections Roadmap working closely with your technology partner.
• Dive into the data and analytics to identify new opportunities to help drive strategic thinking.
• You'll partner with our Operations team to identify opportunities to shift costly interactions away from our team members and towards instances where they can digitally self-serve.
• You'll collaborate closely with cross-functional leaders throughout Engineering, Design, Operations, and Collections Strategy to ensure the alignment, prioritization, and execution rhythm across launches. Together you'll discuss trade-offs between projected outcomes, sequencing initiatives within your backlog, and the impacts from recent regulatory guidance.
• You'll live the data, so it informs all aspects of the product and development process from outlining strategic direction, defining customer intent, creating solutions, and validating hypotheses through experimentation. But you'll also know when to balance this with your product intuition and deep customer knowledge.
• You'll communicate status updates, strategic risks and key dependencies, progress against objectives, and win both sideways to your team members and up to senior leadership. You'll become a critical voice for the team helping clarify the strategy and amplify their great work.

What You'll Need

• Experience working on successful digital consumer products for 8+ years, preferably at high scale companies
• Experience leading Product teams as a People leader
• Agile Experience required
• Thinking like a customer whether that's the employee journey internally vs a digital experience for our customers
• Experience creating a product vision and strategy and aligning it across cross-functional teams and the broader organization
• Extensive hands‑on experience working across the digital product development process: road mapping, problem definition, exploration, requirements documentation, front and back-end development, testing, and code deployment
• Preferred Skills : Collections Operations/Product experience a plus
• Location: Wilmington, DE [HYBRID: Tues. - Thurs. (anchor days)]

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighte