Associate Director, Process Steward, Material Handling & Distribution - Hybrid

MSD; West Point (PA); On-site; USD 142,000 - 224,000; Full time

Benefits offered by this job

Medical

Dental

Vision healthcare

Retirement benefits

401(k)

Paid holidays

Vacation

Compassionate and sick days

Job summary

MSD seeks a Global Process Steward with strong SAP OTC/D&L expertise to lead process design and improvements in the Global Clinical Supply space. You will drive end-to-end process health, partner with cross-functional teams, and ensure SOP alignment with strategic objectives for the Research Division.

Responsibilities include leading process development, standardization, and training, while maintaining strong SME networks and delivering measurable efficiency gains across global operations.

Qualifications

• Bachelor's degree in a science/engineering field preferred with accounting/ops exposure.
• 7+ years in supply chain logistics, with 3+ years hands-on SAP experience.
• Ability to lead cross-workstream touchpoints and multi-task in a large org.

Responsibilities

• Lead development and implementation of GCS processes aligned with objectives.
• Serve as SME for SAP and global business processes in OTC and D&L.
• Drive system solutions to business challenges across the Research Division.
• Support enhancement prioritization and demand tracking for changes.
• Build strong SME networks, ensure process integrity across global teams.
• Collaborate with cross-functional teams to improve performance and productivity.

Skills

Adaptability

Change Management

Data Analysis

Process Optimization

Regulatory Compliance

Strategic Planning

Strategic Thinking

Terminology Management

Education

Bachelor's degree

Tools

SAP

Job description

Job Description Global Clinical Supply (GCS) supports all Phase I-IV clinical programs and is accountable for the delivery of clinical supplies to clinical sites around the world. Business Process Management is an integral part of the clinical supply chain, engaged with the business for the design, assessment, and improvement of the end-to-end processes. Business Process Management is responsible to assure that clinical supply chain processes are clearly defined and documented with respect to the physical and informational workflows, the roles and responsibilities of all stakeholders, and the use of any enabling tools or technologies. Business Process Management Team members enable the business with the tools and data to best inform process health, which drive increased effectiveness, efficiency and consistency. Members are expected to remain actively engaged with User and Process Owner communities to assure that processes are performing as designed and meeting both ongoing and developing business needs. The scope of the role includes processes that enable our interactions with other stakeholder groups across the clinical development environment. Global Process Steward is responsible for our Research Division's SAP solution and has global oversight to Process Development in GCS. This role has primary focus in Order to Cash (OTC) and Distribution and Logistics (D&L) functionality for the clinical supply chain and will have dual accountability to the Process Steward Organization and Clinical Supply Operations.

Primary activities include, but are not limited to:

• Lead the development and implementation of GCS processes that align with GCS short- and long-term objectives
• Act as overall knowledge expert of SAP and Global Business Processes for assigned focus area
• Drive business challenges to resolution with system solutions across our company's Research Division network.
• Support Business case (Enhancement Prioritization Management Form) development and Demand Tracker for enhancement requests and prioritization
• Responsible for business process improvements, standardization, drive implementation and training of new processes.
• Responsible to build strong SME network and teams.
• Ensures integrity of a single global business process, reviews SOPs, and assesses process changes vs system impact
• Contribute to our company's GCS Global Process Steward Network partnering with our Manufacturing Division Global Process Steward and COMET Functional Leads
• Support tier management and escalations for transactional issue resolution
• Collaborate with cross-functional teams to identify process driven opportunities to improve business performance and productivity
• Develop strong, trust based, collaborative relationships to drive change and execute on priorities with a diverse group of stakeholders

Required Education & Experience:

Bachelor's degree required; a degree in Science, Engineering, or a related field is preferred, along with 7+ years of Supply Chain Logistics experience. 3+ years of hands‑on SAP experience, including experience with supply chain modules. Ability to lead and create future state Understand cross work-stream touchpoints within the Supply Chain environment Understanding of local systems and transactional familiarity Collaborates well across other workstreams or functions. Prior project management, supply chain, logistics, or operations experience Demonstrated ability to develop strong, trust based, collaborative relationships to drive change within a large, diverse organization Detail-oriented, curious, motivated, flexible, organized, demonstrated initiative and ability to multi-task and prioritize Demonstrated logical thinking to evaluate and solve problems. Strategic thinking and independent decision‑making abilities Demonstrated ability to communicate clearly, effectively and tactfully to interact with different professional levels and international stakeholders Results‑orientated with the proven ability to execute on collaborative projects and develop subject matter expertise.

Preferred Skills:

• Demonstrated expertise in system and business process design, including process analysis, optimization, and solution development, preferably within the pharmaceutical or life sciences industry.
• Experience supporting large-scale SAP implementations, including business process deployment, system enhancement initiatives, and/or master data migration activities.
• Hands‑on experience with business processes. EWM implementation or working experience.

Required Skills:

• Adaptability, Change Management, Data Analysis, Process Optimization, Regulatory Compliance, Strategic Planning, Strategic Thinking, Terminology Management

Preferred Skills:

• Cross‑Functional Leadership, Drug Development, Risk Management, Sourcing and Procurement

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts

Primary location for this posting is:

USA - Pennsylvania - West Point

Salary and Benefits:

Where required by law, the compensation range for this role is provided below. The salary range for the primary location of this role is: $142,400.00 - $224,100.00 This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable. We offer a comprehensive package of benefits.

• medical
• dental
• vision healthcare
• other insurance benefits (for employee and family)
• retirement benefits
• 401(k)
• paid holidays
• vacation
• compassionate and sick days

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Additional location(s):

Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information:

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Employee Status:

Regular Relocation: Domestic VISA Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Hybrid Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): No

Job Posting End Date:

11/24/2026

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.