Associate Director, Patient Support Services

Gilead Sciences, Inc.; California (MO); Remote; USD 165,000 - 215,000; Full time

Job summary

A leading biopharmaceutical company seeks an Associate Director for Patient Support Services. This role involves managing vendor relationships, ensuring compliance, and contributing to program efficiency. Ideal candidates will have extensive experience in biotech and strong leadership skills.

Benefits

Discretionary annual bonus

Stock-based long-term incentives

Paid time off

Medical, dental, vision, and life insurance

Qualifications

• 14 years experience with a high school degree or 10 years with a Bachelor's.
• 10+ years in biotech or pharmaceuticals with leadership experience.

Responsibilities

• Manage vendor relationships and ensure compliance with business rules.
• Produce management reports on program trends and conduct audits.

Skills

Leadership

Communication

Analytical Skills

Education

Bachelor’s Degree

Master’s Degree

PhD

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Associate Director, Patient Support Services page is loaded

Associate Director, Patient Support Services

Apply locations United States – Remote time type Full time posted on Posted 3 Days Ago job requisition id R0045250

We’re here for one reason and one reason only – to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We’ve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet.

Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows.

Job Description

Specific Job Responsibilities:

Collaborates with external vendors and other key Gilead team members to establish and manage contracted relationships with and ensure compliance with business rules, SLAs and KPIs

Works closely with Regulatory, Legal and other partners/stakeholders to ensure fully compliant and up-to-date practices, policies, procedures and documentation both internally and with vendor.

Provides input on program services and operations and makes recommendations for improvements based on core capabilities and patient impact

Contributes to criteria and reporting required for new programs in order to support new product launches while continually reviewing existing programs for improved efficiency and optimization.

Investigates and responds to internal and external customer complaints while concurrently instituting necessary improvements to avoid recurrence.

Produces accurate, timely and insightful management reports regarding program trends.

Completes regular quality and compliance audits (internally and externally) to ensure compliance of agreement and policies as well as a positive patient customer service experience.

Knowledge:

Ability to multi-task and prioritize across a wide variety of tactical and strategic activities

Ability to work in both self-directed and collaborative environments.

Able to effectively manage others in accomplishing necessary tasks, both with vendor management and others in related areas of Kite & Gilead.

Able to influence and provide recommendations to senior management.

Ability to recognize and interpret business issues/opportunities and recommend solutions through analysis, then implement and/or negotiate solutions with external parties.

Outstanding written and verbal communication skills.

Excellent analytical skills with an emphasis on follow-through, and issue resolution abilities.

Microsoft Excel/Word & PowerPoint and strong working knowledge of business analytics/reporting, key performance indicators/service level agreements and information management systems.

Basic Qualifications:

• Highschool degree and 14 years experience or Associate Degree and 12 years experience or Bachelor’s Degree and 10 years’ experience or Master’s Degree and 8 years or PhD and 2 years

Preferred Qualifications:

• 10+ years of related experience in biotech or pharmaceuticals industry and a BS or BA degree, including leadership experience.

• Knowledge of patient support service models and vendor management required.

The salary range for this position is: $165,495.00 - $214,170.00. Kite considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit www.kitepharma.com . Sign up to follow @KitePharma on Twitter at www.twitter.com/kitepharma .

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability,genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact [e-mail] for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Kite Pharma Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.