Associate Director - Patient Engagement & Diversity Delivery

Medasource; Indianapolis (IN); On-site; USD 130,000 - 180,000; Full time

Job summary

Medasource is seeking an Associate Director, Engagement & Diversity Delivery to lead recruitment and retention strategies for clinical trials, partnering across Patient Engagement, Clinical Capabilities, and Design Delivery to optimize strategy, content, vendor performance, and issue resolution.

You will provide financial oversight, evaluate performance, scale initiatives, and drive cross-functional collaboration, quality, and inspection readiness to deliver clinical assets on time.

Qualifications

• Bachelor's degree in a scientific or health-related field, marketing (or equivalent degree).
• Minimum 5 years experience in clinical trials/drug development or broader pharmaceutical industry.
• Post-graduate degree, e.g., PharmD, M.S., M.B.A. or Ph.D. (nice to have)
• Broad understanding of the pharmaceutical drug/device development process.
• Demonstrated knowledge and experience with project management tools and processes.
• Proven ability to lead, influence and deliver to timelines.
• Prior experience managing complex/cross-functional projects.
• Strong understanding of the clinical drug development processes and the interdependencies of the various tasks/functions.
• Experience working at and/or with clinical research investigators and representatives.
• Demonstrated ability to lead and influence team members and extended team members toward a common goal.
• Ability to anticipate and resolves key technical, operational, or business problems.
• Ability to drive and generate innovative solutions to increase clinical trial access for representative populations.

Responsibilities

• Operationalize recruitment and retention strategies across therapeutic areas, including budgets.
• Drive execution of the therapeutic/clinical trial strategy through goal setting and innovative recruitment/content.
• Collaborate to measure diversity strategies and community-based research.
• Identify innovative capabilities/vendors/third parties to operationalize strategies with KPIs.
• Create culturally sensitive health-literate deliverables for recruitment and content.
• Maintain relationships to increase enrollment and retention of representative populations.
• Ensure quality and inspection readiness and regulatory compliance.
• Lead cross-functional communication and shared learning on experiences and best practices.
• Drive adoption of innovative approaches to optimize delivery and anticipate issues.
• Leverage data dashboards for continuous learning and improvement across studies.

Skills

Leadership

Project management

Cross-functional collaboration

Influencing stakeholders

Education

Bachelor's degree in a scientific or health-related field

Post-graduate degree (nice to have)

Job description

The Associate Director, Engagement & Diversity Delivery is responsible for identifying and managing innovative vendors, third parties, and approaches to execute recruitment, diversity, and retention strategies that accelerate enrollment and improve retention across clinical trials and programs.

This role partners across Patient Engagement, Clinical Capabilities, and Clinical Design Delivery and Analytics to optimize strategy delivery, content development, vendor performance, best practices, and issue resolution. The Associate Director provides financial oversight, evaluates performance, and adjusts or scales initiatives based on results. The role also drives cross-functional collaboration, efficiency, quality, inspection readiness, and timely delivery of the client's clinical assets.

Responsibilities:

1. Technical Leadership:

• Accountable to operationalize the clinical trial recruitment and retention strategies, inclusive of representative populations, across the therapeutic areas of focus; this includes making judgement-based decisions, influencing peers and leadership to optimize delivery, and oversight of applicable budgets to drive value-based delivery.
• Responsible for driving the execution of the therapeutic/clinical trial strategy through consistent use of goal setting framework, innovative patient recruitment and retention approaches and content (e.g., novel recruitment, patient facing content), and on time delivery to ensure timely submission to the regulatory authorities.
• Responsible for collaborating with Clinical Capabilities and CDDA functional representatives in creation, implementation, and measurement of diversity strategies.
• Responsible for Applying community-based research capabilities in alignment with the defined strategy to enable increased access of clinical trials to representative populations.
• Responsible for partnering with the Engagement & Diversity Capabilities & Services Management representatives to identify innovative capabilities/vendors/third parties to operationalize the therapeutic strategies, and to ensure the establishment of appropriate key performance indicators to monitor vendor/third party performance.
• Responsible for ensuring the creation of culturally sensitive health literate deliverables (e.g., novel recruitment, patient facing content, investigator/ site educational materials) to optimize delivery of the recruitment and retention strategies.
• Responsible for maintaining and expanding key internal and external relationships (e.g., patient groups, professional organizations, etc.) to increase enrollment and retention of representative populations.
• Responsible for ensuring a culture of quality and inspection readiness, and ensuring activities are executed in a manner consistent with established guidelines, best practices and in compliance with all appropriate regulations globally.
• Responsible for ensuring continuous improvement by understanding the needs/challenges of patients/caregivers and investigators and influencing internal change to improve their experiences.
• Responsible for leading and influencing cross functional communication and shared learning to ensure common understanding of experiences, accountabilities and best practices.
• Responsible for driving adoption of innovative approaches/tactics to enable successful recruitment and retention of representative patient populations; anticipate issues and proactively mitigate to ensure optimized delivery of strategies and goals.
• Responsible for leveraging data in dashboard trends for continuous learning and improvement of future studies/programs from engagement through retention.
• Responsible for engaging external capabilities/vendors/third parties to achieve and maintain a competitive advantage in the execution of recruitment and retention strategies.
• Responsible for engaging with industry representatives to gain understanding of organizational experiences and best practices; seek opportunity to shape environmental practices.
• Responsible for creating a culture of partnership and shared learning to identify best practices and standardize approaches to drive efficiency and optimized value.
• Responsible for supporting the learning and application of cultural understanding into the delivery of strategies that can be successfully implemented in our clinical programs.

Qualifications:

• Bachelor's degree in a scientific or health-related field, marketing (or equivalent degree)
• Minimum 5 years experience in clinical trials/drug development or broader pharmaceutical industry
• Post-graduate degree, e.g., PharmD, M.S., M.B.A. or Ph.D. (nice to have)
• Broad understanding of the pharmaceutical drug/device development process
• Demonstrated knowledge and experience with project management tools and processes
• Proven ability to lead, influence and deliver to timelines
• Prior experience managing complex/cross-functional projects
• Strong understanding of the clinical drug development processes and the interdependencies of the various tasks/functions
• Experience working at and/or with clinical research investigators and representatives
• Demonstrated ability to lead and influence team members and extended team members toward a common goal
• Ability to anticipate and resolves key technical, operational, or business problems
• Ability to drive and generate innovative solutions to increase clinical trial access for representative populations