Associate Director, Patient Access

Ferring Pharmaceuticals; Parsippany-Troy Hills (NJ); On-site; USD 171,000 - 203,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Paid parental leave

401k with company match

Learning and development

Job summary

Ferring Pharmaceuticals in Parsippany, New Jersey is seeking an Associate Director, Patient Access to lead cross-brand patient access programs and oversee vendor relationships. You will drive affordability initiatives, monitor KPIs, and ensure regulatory and pharmacovigilance compliance across programs.

The role partners with brand teams to align access strategies with business goals, manage launches, and oversee budgets.

Qualifications

• BA/BS degree required; advanced degree preferred.
• 10+ years of experience in the pharmaceutical/biotech industry, patient services, market access, or a Hub/service provider environment.
• Demonstrated knowledge depth in patient access, reimbursement support services, hubs, and patient support programs.
• Experience leading patient assistance, affordability, and/or free-goods programs.
• Experience leading new program launches, implementations, or significant program changes.
• Strong understanding of legal, regulatory, compliance, and pharmacovigilance requirements associated with patient support programs.
• Familiarity with buy-and-bill and specialty pharmacy models.
• Ability to translate data, operational performance, and insights into recommendations and action.
• Excellent communication, collaboration, and problem-solving skills
• Ability to advance and complete projects on time and within budget
• Anticipate and address challenges to ensure smooth operations of patient access programs
• Strong business acumen and patient focus

Responsibilities

• Lead development and management of cross-brand patient access programs across brands.
• Oversee PAP pharmacy relationship, case approval processes, and escalations.
• Serve as primary liaison for patient access vendors and service providers.
• Lead implementation of new patient access programs, vendors and capabilities.
• Develop and manage patient affordability strategy across co-pay and foundation support.
• Establish patient access performance framework and report data with operations partners.
• Develop and manage program budgets and forecasts; monitor spend.
• Ensure compliance with legal, regulatory, safety and quality requirements.

Skills

Patient access knowledge

Program leadership

Regulatory compliance

Project management

Communication

Data translation

Business acumen

Pharma experience

Vendor management

Education

BA/BS degree

Advanced degree

Job description

Job Description:

As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease.

The Associate Director, Patient Access, will report to the Senior Director, Patient Access & Services and will manage patient access programs and supporting infrastructure across the Ferring portfolio. The Director will drive consistency, operational excellence, and best-in-class service across these programs. A key focus will be leading patient assistance, affordability, and replacement programs, including oversight of supporting vendors, while contributing to broader patient access strategy. Responsibilities will include overseeing program operations, leading new launches and implementations, monitor of KPIs and budgets, and ensuring compliance with legal, regulatory, and pharmacovigilance requirements. The Director will also partner closely with brand teams and other internal functions to ensure patient access execution is aligned with business strategy.

With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company, and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work® Certified, distinguishing it as one of the best companies to work for in the country.

Responsibilities:

• Program development: Lead development and management of cross-brand patient access programs, including patient assistance, affordability and hub capabilities. Ensure that programs are designed and operating in accordance with business rules and all safety, legal and regulatory requirements.
• Patient assistance programs: Lead Ferring patient assistance programs across all brands, including oversight of the PAP pharmacy relationship, PAP business rules, case approval processes and escalations. Partner with internal stakeholders and vendors to ensure consistent and effective program execution across brands.
• Vendor management: Serve as primary liaison for patient access vendors and service providers. Establish performance expectations, monitor KPIs and service levels, lead business reviews, and anticipate and address program challenges.
• New programs and capabilities: Lead implementation of new patient access programs, vendors and capabilities. Support new product launches, RFPs and vendor selection, and define business requirements for new or expanded patient access services.
• Patient affordability program: Develop and manage patient affordability strategy for co-pay, foundation support and patient assistance programs. Oversee program design and vendor execution and collaborate with brand teams to develop appropriate program offerings.
• Reporting and performance: Establish the patient access performance framework and work with operations and data partners to ensure key program data are reported accurately and on time. Use program performance and insights to identify opportunities for improvement.
• Budgeting: Develop, maintain and manage patient access program budgets and forecasts. Monitor vendors spend and program financial performance and provide timely visibility to the Sr. Director, Patient Access & Services.
• Governance and compliance: Ensure patient access programs and vendors operate in accordance with applicable legal, regulatory, compliance, safety and quality requirements. Serve as an escalation point for significant program, vendor and operational issues.

Requirements:

• BA/BS degree required; advanced degree preferred
• 10+ years of experience in the pharmaceutical/biotech industry, patient services, market access, or a Hub/service provider environment
• Demonstrated knowledge depth in patient access, reimbursement support services, hubs, and patient support programs
• Experience leading patient assistance, affordability, and/or free-goods programs
• Experience leading new program launches, implementations, or significant program changes
• Strong understanding of legal, regulatory, compliance, and pharmacovigilance requirements associated with patient support programs
• Familiarity with buy-and-bill and specialty pharmacy models
• Ability to translate data, operational performance, and insights into recommendations and action
• Excellent communication, collaboration, and problem-solving skills
• Ability to advance and complete projects on time and within budget
• Anticipate and address challenges to ensure smooth operations of patient access programs
• Strong business acumen and patient focus

Ferring + you

At Ferring, we offer competitive total compensation along with an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. From working hours that respect your lifestyle, a culture that is welcoming and equitable, and the chance to work with the industry’s most impressive people, these are just some of the ways weliveour “People First” philosophy.

Our Compensation and Benefits

At Ferring, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $171,000 to $203,000, which is the reasonable estimate of the base compensation for this role. The actual amount paid may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, education and primary work location. Additional compensation for this role will be provided based on competitive annual incentive compensation targets in the form of an annual bonus - payouts are based on individual and company performance.

Benefits for this role include comprehensive healthcare (medical, dental, and vision) with a premium differential, inverse to base salary, to be paid by employees, a 401k plan and company match, short and long-term disability coverage, basic life insurance, wellness benefits, reimbursement for certain tuition expenses, sick time of 1 hour per 30 hours worked, vacation time for full time employees to accrue up to 120 hours in the first four (4) years of employment, and 160 hours in the fifth (5th) year of employment as well as15paid holidays per year.We are proud to offer paid parental leave subject to a minimum period of employment at Ferring.

Ferring is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminateon the basis ofrace, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, geneticinformation, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

Join our team and your voice will be heard, and your contributions will be valued. If you love to come up with new ways to make a positive difference and see them through, you will fit right in.

We are proud to be an Affirmitive Action/Equal Opportunity Employer (including Disability/Protected Veterans). We maintain a drug-free workplace.

Location:

Parsippany, New Jersey

Location:

Parsippany, New Jersey