Associate Director, Patient Access

Ferring Holding SA; Northern (KY); Hybrid; USD 171,000 - 203,000; Full time

Benefits offered by this job

Healthcare

401k match

Disability insurance

Life insurance

Wellness program

Tuition reimbursement

Paid time off

Holidays

Parental leave

Job summary

Ferring Holding SA in Parsippany, New Jersey, is seeking an Associate Director, Patient Access to lead cross-brand access programs and program operations. You will oversee patient assistance, affordability, and hub capabilities, manage vendors, monitor KPIs and budgets, and drive alignment with brand strategies while ensuring compliance with legal and pharmacovigilance requirements.

This role offers exposure to market access strategy, collaboration with diverse teams, and opportunities to

Qualifications

• BA/BS degree required; advanced degree preferred.
• 5+ years in pharma/biotech, patient services, market access, or hub environments.
• Experience leading patient assistance, affordability, and/or free-goods programs.
• Experience leading new program launches, implementations, or significant program changes.
• Strong understanding of legal, regulatory, compliance, and pharmacovigilance requirements for patient support programs.
• Familiarity with buy-and-bill and specialty pharmacy models.
• Ability to translate data, performance, and insights into recommendations and actions.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to advance and complete projects on time and within budget.
• Strong business acumen and patient focus.

Responsibilities

• Program development: Lead cross-brand patient access programs, including patient assistance, affordability and hub capabilities; ensure compliance with safety, legal and regulatory requirements.
• Oversee patient assistance programs across brands, including PAP pharmacy relationship, rules, approvals and escalations; partner with stakeholders and vendors.
• Vendor management: Liaise with patient access vendors; set performance expectations, monitor KPIs, lead business reviews.
• New programs and capabilities: Implement new patient access programs and capabilities; support product launches, RFPs, and vendor selection.
• Patient affordability program: Develop affordability strategy for co-pay, foundation support and patient assistance; oversee vendor execution.
• Reporting and performance: Establish performance framework; ensure data reporting and drive improvements.
• Budgeting: Develop budgets and forecasts; monitor vendor spend and provide visibility to leadership.
• Governance and compliance: Ensure programs comply with legal, regulatory, safety, and quality requirements.

Skills

Communication

Collaboration

Problem solving

Strategic thinking

Vendor management

Education

BA/BS degree

Advanced degree preferred

Job description

As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease.

The Associate Director, Patient Access, will report to the Senior Director, Patient Access & Services and will manage patient access programs and supporting infrastructure across the Ferring portfolio. The Associate Director will drive consistency, operational excellence, and best-in-class service across these programs. A key focus will be leading patient assistance, affordability, and replacement programs, including oversight of supporting vendors, while contributing to broader patient access strategy. Responsibilities will include overseeing program operations, leading new launches and implementations, monitor of KPIs and budgets, and ensuring compliance with legal, regulatory, and pharmacovigilance requirements.

The Director will also partner closely with brand teams and other internal functions to ensure patient access execution is aligned with business strategy. With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company, and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work® Certified, distinguishing it as one of the best companies to work for in the country.

Responsibilities

• Program development: Lead development and management of cross-brand patient access programs, including patient assistance, affordability and hub capabilities. Ensure that programs are designed and operating in accordance with business rules and all safety, legal and regulatory requirements.
• Patient assistance programs: Lead Ferring patient assistance programs across all brands, including oversight of the PAP pharmacy relationship, PAP business rules, case approval processes and escalations. Partner with internal stakeholders and vendors to ensure consistent and effective program execution across brands.
• Vendor management: Serve as primary liaison for patient access vendors and service providers. Establish performance expectations, monitor KPIs and service levels, lead business reviews, and anticipate and address program challenges.
• New programs and capabilities: Lead implementation of new patient access programs, vendors and capabilities. Support new product launches, RFPs and vendor selection, and define business requirements for new or expanded patient access services.
• Patient affordability program: Develop and manage patient affordability strategy for co-pay, foundation support and patient assistance programs. Oversee program design and vendor execution and collaborate with brand teams to develop appropriate program offerings.
• Reporting and performance: Establish the patient access performance framework and work with operations and data partners to ensure key program data are reported accurately and on time. Use program performance and insights to identify opportunities for improvement.
• Budgeting: Develop, maintain and manage patient access program budgets and forecasts. Monitor vendors spend and program financial performance and provide timely visibility to the Sr. Director, Patient Access & Services.
• Governance and compliance: Ensure patient access programs and vendors operate in accordance with applicable legal, regulatory, compliance, safety and quality requirements. Serve as an escalation point for significant program, vendor and operational issues.

Requirements

• BA/BS degree required; advanced degree preferred 5+ years of experience in the pharmaceutical/biotech industry, patient services, market access, or a Hub/service provider environment.
• Demonstrated knowledge depth in patient access, reimbursement support services, hubs, and patient support programs.
• Experience leading patient assistance, affordability, and/or free-goods programs.
• Experience leading new program launches, implementations, or significant program changes.
• Strong understanding of legal, regulatory, compliance, and pharmacovigilance requirements associated with patient support programs.
• Familiarity with buy-and-bill and specialty pharmacy models.
• Ability to translate data, operational performance, and insights into recommendations and action.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to advance and complete projects on time and within budget.
• Anticipate and address challenges to ensure smooth operations of patient access programs.
• Strong business acumen and patient focus.

Ferring + you

At Ferring, we offer competitive total compensation along with an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. From working hours that respect your lifestyle, a culture that is welcoming and equitable, and the chance to work with the industry’s most impressive people, these are just some of the ways we live our "People First" philosophy.

Our Compensation and Benefits

The base salary range for this role is $171,000 to $203,000, which is the reasonable estimate of the base compensation for this role. The actual amount paid may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, education and primary work location. Additional compensation for this role will be provided based on competitive annual incentive compensation targets in the form of an annual bonus - payouts are based on individual and company performance.

• comprehensive healthcare (medical, dental, and vision) with a premium differential, inverse to base salary, to be paid by employees
• a 401k plan and company match
• short and long-term disability coverage
• basic life insurance
• wellness benefits
• reimbursement for certain tuition expenses
• sick time of 1 hour per 30 hours worked
• vacation time for full time employees to accrue up to 120 hours in the first four (4) years of employment, and 160 hours in the fifth (5th) year of employment as well as 15 paid holidays per year
• paid parental leave subject to a minimum period of employment at Ferring

Ferring is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

We are proud to be an affirmative action/equal opportunity employer (including Disability/Protected Veterans).

We maintain a drug‑free workplace.

Location

Parsippany, New Jersey

Learn more at www.ferring.com, or connect with us on LinkedIn, Instagram, YouTube, Facebook and X.