Associate Director, Patient Access

Ferring Holding SA; Lake Hiawatha (NJ); On-site; USD 136,000 - 196,000; Full time

Job summary

A leading biopharmaceutical company is seeking an Associate Director, Patient Access to manage hub operations and ensure compliance with legal and regulatory requirements. The role involves vendor management, budgeting, and supporting new program launches, contributing to the company's mission of delivering life-changing therapies.

Benefits

Comprehensive healthcare

401k plan and company match

Paid parental leave

Flexible benefits

Qualifications

• 7+ years of experience in the pharmaceutical/biotech industry.
• Familiarity with buy and bill process.
• Understanding of legal/regulatory/safety requirements.

Responsibilities

• Lead day to day operations of the RBX2660 patient access hub.
• Serve as primary liaison between Ferring and hub vendor.
• Oversee operations for co-pay program for products available through the hub.

Skills

Interpersonal Skills

Communication Skills

Problem Solving

Business Acumen

Education

BA/BS degree

Job description

Associate Director, Patient Access page is loaded

Associate Director, Patient Access

Apply locations Parsippany, New Jersey, United States time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 31, 2025 (30+ days left to apply) job requisition id R0034005

Job Description:

As a privately- owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease.

The Associate Director, Patient Access will manage day to day hub operations for Ferring hub programs, starting with the RBX product franchise and expanding to one or more products over time. The Associate Director will support the Director, Patient Access on launches for new hub programs and then lead all day to day operations of the hub post launch. Duties will include overseeing hub vendors and outsourced Field Reimbursement team, ensuring all KPIs are met or exceeded, anticipating/identifying/resolving potential operational challenges, overseeing accurate and timely reporting of results, monitoring program budgets, and ensuring all legal, regulatory and pharmacovigilance requirements are being met. Associate Director will also interact regularly with brand teams and other internal functional areas including finance, legal, safety, quality, training and others as needed.

With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company, and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work Certified, distinguishing it as one of the best companies to work for in the country.

Responsibilities:

• Program operations: Lead day to day operations of the RBX2660 patient access hub. Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirement. Collaborate with vendor to update business rules as appropriate.

• Vendor management: Serve as primary liaison between Ferring and hub vendor. Anticipate and address program challenges. Work closely with vendor to track and meet or exceed all program KPIs including call volumes, wait times, benefits investigation turnaround times.

• Reporting: Work with hub vendor and data management to ensure that all key hub data is reported on time and accurately through the data portal. Develop and distribute summary reports to key Ferring colleagues on a regular basis. Work with vendor to prepare ad hoc reports as needed.

• Pharmacovigilance: Collaborate with vendor and Ferring safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Ferring guidelines. Serve as point person for Safety team for any data requests related to AEs or to help coordinate and required audits of hub vendor.

• Co-pay program: Oversee operations for co-pay program for products available through the hub. Coordinate co-pay card enrollment through the hub. Develop and update co-pay program enrollment forms. Serve as key liaison with co-pay program vendor. Ensure timely reporting of key co-pay program data, and that all co-pay program KPIs are met or exceeded. Collaborate with brand team to develop co-pay program offers.

• Budgeting: Support Patient Access Director with developing, maintaining and meeting all program budget requirements. Assist with forecasting. Provide Director with timely alerts regarding potential budget overages.

• FRS: Support Patient Access Director with management of outsourced Field Reimbursement Specialist team. Maintain open lines of communication between FRS team and Hub as appropriate.

• Support Director, Patient Access on new program launches. Assist with RFPs as required. Provide input to strategic planning for new hubs and developing key requirements for new programs.

Requirements:

• BA/BS degree.

• 7+ years of experience in the pharmaceutical/biotech industry, or experience with a Hub service provider.

• Familiarity with buy and bill process.

• Demonstrated depth with reimbursement support services and hubs.

• Understanding of legal/regulatory/safety requirements with hubs.

• Experience working with or managing Field Reimbursement Specialists.

• Familiarity with patient assistance (free medicine) programs.

• Understanding of coding associated with claims reimbursement.

• Ability to work cross-functionally as need to achieve desired results.

• Ability to advance and complete projects on time and within budget.

• Anticipate and address challenges to ensure smooth operations of hub services.

• Ability to solve problems quickly and efficiently in a collaborative manner.

• Excellent interpersonal and communication skills.

• Strong business acumen.

Ferring + you

At Ferring, we offer competitive total compensation along with an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. From working hours that respect your lifestyle, a culture that is welcoming and equitable , and the chance to work with the industry’s most impressive people, these are just some of the ways we live our "People First" philosophy .

Our Compensation and Benefits

At Ferring, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $136,850 to $195,500, which is the reasonable estimate of the base compensation for this role. The actual amount paid may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, education and primary work location. Additional compensation for this role will be provided based on competitive annual incentive compensation targets in the form of an annual bonus - payouts are based on individual and company performance.

Benefits for this role include comprehensive healthcare (medical, dental, and vision) with a premium differential, inverse to base salary, to be paid by employees, a 401k plan and company match, short and long-term disability coverage, basic life insurance, wellness benefits, reimbursement for certain tuition expenses, sick time of 1 hour per 30 hours worked, vacation time for full time employees to accrue up to 120 hours in the first four (4) years of employment, and 160 hours in the fifth (5th) year of employment as well as 15 paid holidays per year. We are proud to offer paid parental leave subject to a minimum period of employment at Ferring.

Ferring is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

Join our team and your voice will be heard, and your contributions will be valued. If you love to come up with new ways to make a positive difference and see them through, you will fit right in.

We are proud to be an Affirmative Action/Equal Opportunity Employer (including Disability/Protected Veterans). We maintain a drug-free workplace .

Location:

Parsippany, New Jersey

Supporting our employees' family building journeys

At Ferring, we’re committed to advocating everyone’s right to build a family. That’s why we’re launching our most inclusive and comprehensive family building benefits package yet.

The package recognises the complexities of building a family and aims to remove financial barriers associated with fertility treatment and family building options, by providing financial support and a global minimum standard of 26-weeks of paid parental leave. We’ll offer support for fertility treatments, surrogacy programmes, adoption, egg freezing, counselling and related services, as well as paid leave for fertility treatment and adoption procedures.

Ferring Project Family

At Ferring, we believe in everyone’s right to a family and we commit to building families of every shape and size.

Millions of people around the world are unable to access the care, treatment and support they need to build a family. We want to change that.

We are addressing some of the greatest challenges in reproductive medicine and maternal health through our research and development programmes.

Learn more about our #FamilyProject Commitment

Driven by its entrepreneurial spirit and enabled by a decentralised organisational setup, Ferring will harness its world-class competencies in science and business with other innovative technologies to create solutions for patients and doctors.
By developing an understanding of people’s needs, we will deliver personalised healthcare solutions, integrating pharmaceutical products with diagnostics, data, devices, education and support services to optimise health outcomes.

Ferring will be the world-leading, most trusted healthcare company in reproductive medicine and maternal health, and a leader in specialty areas within gastroenterology and urology. Each of us at Ferring will contribute to providing innovative solutions to help people live better lives. We will devote significant research and development investment to new therapeutics, life cycle management and next generation healthcare solutions.

As a privately owned, specialty healthcare company that operates globally, Ferring will grow revenues at a rate that is 50% faster than the industry average. We will strive for efficiencies in our business and create flexibility to invest in opportunities to build our future.

We are, and continue to be, part of a transparent and aligned company. We strive to best address the needs of patients, stakeholders and customers by collaborating across functions, experimenting and sharing our practices, and continuously learning. We are always guided by the Ferring Philosophy.

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