Associate Director, Parking Operations

Kennesaw State University; Kennesaw (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Kennesaw State University seeks an Associate Director, Parking Operations to oversee parking strategies, manage operations staff, and ensure effective service delivery on its campuses. This role emphasizes leadership in a university setting and requires significant experience in parking management. Candidates with an advanced degree and certification in parking management are preferred.

Qualifications

• 5 years of parking management experience required.
• 2 years of experience at a university or similar agency.

Responsibilities

• Manage daily operations of parking division.
• Ensure effective communication of operational impacts and manage event parking.

Skills

Leadership

Problem Solving

Communication

Customer Service

Education

Bachelor's degree from an accredited institution

Advanced degree preferred

Tools

Parking management software

Microsoft Office suite

Job description

Job Title: Associate Director, Parking Operations
Location: Kennesaw, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 285972
About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Responsible for managing parking operations on Kennesaw State University campuses and locations. Leads the operations and implementation of parking strategy to support the University's strategic goals and high standards of service, accessibility, transportation sustainability goals, and efficacy management. Assists and coordinates with department leaders in resolving customer issues, special event requests, and parking invoicing. Ensures department effectively communicates operational impacts including special event parking, lot closures, and facility maintenance.

Responsibilities

KEY RESPONSIBILITIES: -
1. Provides leadership and oversight for daily operations of parking division
2. Manages and supports operations staff on the University's campuses
3. Trains staff on citation writing, license plate recognition technology, parking enforcement, special event parking, and customer pay stations
4. Oversees special event parking and vendor contracts and coordinate staffing and events
5. Advises leadership on shuttle needs for off-campus parking lots and parking policy changes
6. Coordinates with Campus Services Facility Maintenance Manager and team on maintenance and facility repair work
7. Requests, collects, and analyzes operational data to inform decision making and operational improvement processes

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Five (5) years of parking management experience and two (2) years of experience working for a university, municipal, county, regional, state, or similar public agency.

Preferred Qualifications

Additional Preferred Qualifications
Certified Administrator of Public Parking (CAPP), Certified Parking Professional (CPP), and/or Certified Auxiliary Service Professional (CASP)

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience in parking operations in a university environment

Knowledge, Skills, & Abilities

ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, parking management software and/or programs)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

• Standard Enhanced
• Education
• DMV
• 9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf