Associate Director, Orchestration Analytics & Products

Madrigal Pharmaceuticals; Waltham (MA); On-site; USD 171,000 - 209,000; Full time

Job summary

Madrigal Pharmaceuticals is seeking an Associate Director, Orchestration Analytics & Products, to translate Commercial needs into scalable analytics-powered orchestration products across HCP engagement and Patient Services.

You will lead roadmap design, partner with Marketing, Sales, and IT, and ensure integration into CRM and automation platforms, working under the Senior Director of Advanced Analytics Products. A strong background in analytics-driven product management is required.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 7+ years in pharmaceutical Commercial Analytics, Advanced Analytics, or product management.
• Experience translating business problems into analytical, digital, or data-enabled products.
• Familiarity with pharmaceutical omnichannel engagement and related workflows.
• Working knowledge of AI, experimentation, and optimization concepts.

Responsibilities

• Develop and maintain a prioritized analytics orchestration product roadmap aligned to Commercial priorities.
• Partner across Marketing, Sales, Patient Services, and Analytics to identify impactful decisions and workflows.
• Lead product discovery and translate business needs into orchestration product requirements.
• Define integration points with CRM, marketing automation, and service workflows.
• Establish product success measures and scale successful capabilities across brands.

Skills

Product management

Stakeholder leadership

Cross-functional collaboration

Analytical thinking

Omnichannel experience

AI/Analytics concepts

Education

Bachelor's degree

Advanced degree preferred

Tools

CRM platforms (Veeva/Salesforce)

Marketing automation

Job description

Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction‑associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH.

Madrigal’s medication, Rezdiffra (resmetirom), is a once‑daily, oral, liver‑directed THR‑β agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c).

Our success is driven by our people. We are building a dynamic, inclusive, and high‑performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way.

The Associate Director, Orchestration Analytics & Products leads the strategy, design, and activation of analytics‑enabled orchestration products across HCP engagement and Patient Services. Reporting to the Senior Director, Advanced Analytics Products, this role translates Commercial business needs into scalable products that use data, analytics, AI, and business rules to improve how decisions are made and activated across customer and patient journeys. Serving as the connective product leader across Commercial functions, Advanced Analytics, Data Enablement, and IT, the Associate Director defines what orchestration capabilities should be built, how they work, and how they integrate into business workflows — while functional partners retain accountability for business strategy, analytics development, data management, platforms, and execution. The portfolio spans HCP and Patient Services use cases, from omnichannel decisioning and next‑best‑action / experience to patient case prioritization and next‑best‑intervention.

Role & Responsibilities

• Develop and maintain a prioritized roadmap of analytics‑enabled orchestration products aligned to Commercial priorities, favoring reusable capabilities across brands, functions, and use cases over isolated point solutions.
• Partner with Marketing, Sales, Patient Services, and Commercial Analytics to identify the decisions and workflows where data, analytics, AI, or automation can materially improve outcomes, and prioritize by business value, data readiness, feasibility, and expected impact.
• Lead product discovery and translate business needs into clear orchestration product requirements, defining the core product construct — decision, signals, analytics or business rules, recommended action, activation workflow, and expected outcome.
• Partner with Advanced Analytics to translate business decisions into analytical requirements and ensure outputs are actionable and explainable, and with Data Enablement to define the signals and data each product requires.
• Partner with IT and platform owners to define how orchestration products integrate into CRM, marketing automation, Patient Services, and other Commercial workflows, establishing business rules and guardrails with functional owners.
• Enable HCP orchestration capabilities — audience and customer prioritization, behavioral and event‑driven triggers, personal and non‑personal journey orchestration, next‑best‑action / experience, channel optimization, personalization and sequencing, and closed‑loop learning — while Marketing and Sales retain ownership of brand, customer, channel, content, and field strategy.
• Enable Patient Services orchestration capabilities — patient journey and barrier identification, patient and case prioritization, next‑best‑intervention, workflow and task orchestration, case‑complexity and capacity analytics, and analytics‑enabled case‑manager, nurse, and field‑reimbursement workflows — while Patient Services retains ownership of the service model, interventions, staffing, and outcomes.
• Lead orchestration products from concept through development, activation, adoption, measurement, and continuous improvement, coordinating cross‑functional delivery and ensuring recommendations are embedded into the workflows and channels where users can act on them.
• Establish product success measures with Commercial Analytics, monitor adoption, performance, and business impact, and use those learnings to prioritize enhancements and scale successful capabilities across additional brands, functions, and channels.

Qualifications

Typical Degree & Years of Experience

• Bachelor's degree required; advanced degree in business, analytics, technology, life sciences, engineering, or a related discipline preferred.
• 7+ years of relevant experience in pharmaceutical or biotech Commercial Analytics, Advanced Analytics, Omnichannel, Patient Services, Commercial Operations, or product management.
• Demonstrated experience translating complex business problems into analytical, digital, or data‑enabled products.
• Experience with pharmaceutical omnichannel engagement, Patient Services, or related Commercial workflows.
• Working knowledge of advanced analytics, AI, experimentation, and optimization concepts (hands‑on model development is not required).
• Experience partnering with data and technology teams to move products from concept through implementation and adoption.

Preferred

• Experience spanning multiple Commercial functions (e.g., Marketing, Sales, Patient Services).
• Formal product‑management experience — roadmaps, backlog, and lifecycle ownership.
• Familiarity with CRM and marketing automation platforms (e.g., Veeva, Salesforce) and Patient Services / hub workflows.
• Experience with next‑best‑action / recommendation or journey‑orchestration capabilities.
• Experience supporting specialty or rare disease brands.

Skills & Competencies

• Strong product‑management, structured problem‑solving, and cross‑functional leadership skills.
• Ability to translate effectively among business, analytics, data, and technical stakeholders.
• Demonstrated ability to influence and lead complex initiatives without direct authority.
• Product mindset — owns what gets built and how it integrates, while enabling partners to own strategy, analytics, data, and execution.

Impact

• High‑value orchestration products deployed and adopted within Commercial workflows, improving HCP engagement and Patient Services operations.
• Increased activation of advanced analytics and AI in day‑to‑day Commercial decision‑making, with reduced fragmentation through reusable capabilities.
• Faster progression of priority use cases from business problem to operational capability, with clear product ownership and continuous improvement.

Madrigal’s Total Rewards strategy is based on a biotech industry peer group comparator and is inclusive of base pay, bonus and equity. Our equity offers meaningful opportunity allowing our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.

All employees receive equity, which we believe reinforces our ownership culture. Base salary is determined by several factors including the candidate’s qualifications, skills, education, experience, business needs and market demands. As of the date of this posting, a good faith estimate of the current pay scale for this position, applicable to all candidates, is $171,000 to $209,000 per year. We comply with all applicable minimum wage laws.

Full‑time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.

• Full‑time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans.
• We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings.
• In addition, we offer mental health benefits through our Employee Assistance Program for employees and their family.
• The company also provides other benefits in accordance with applicable federal, state, and local laws.

We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance, please contact [e-mail].

Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.

Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established.