Associate Director of Supportive Housing

Central City Concern (CCC); Portland (OR); On-site; USD 85,000 - 128,000; Full time

Benefits offered by this job

Agency cell phone provided

Fleet vehicle access/mileage support

Drug‑free workplace policy

Job summary

Central City Concern is seeking an Associate Director of Supportive Housing to lead a portfolio of transitional and permanent housing programs in the Portland metro area. You will mentor program managers, work with federal and local partners, oversee HMIS data systems, budgets, and contract compliance, and drive innovative, recovery‑focused community care to end chronic homelessness.

The role requires 8+ years in supportive housing (or equivalent education/experience) and strong supervisory

Qualifications

• Bachelor’s degree in a relevant field with 6+ years in supportive housing OR an Associate’s degree with 7+ years in supportive housing OR 8+ years in supportive housing.
• Three years of supervisory or managerial experience in relevant area.
• Experience working with people in recovery from chemical dependency, homelessness, and mental illness.
• Ability to adhere to drug‑free workplace policies and federal/state privacy standards.
• Physical ability to bend, stoop, kneel, and lift heavy objects; pass drug screen and background checks.

Responsibilities

• Provide leadership, oversight, and supervision to staff and program managers/supervisors in assigned programs.
• Participate in the Operational Leadership Team.
• Collaborate with City, County, State and Federal agencies to improve CCC-funded programs.
• Monitor contractual reporting and ensure compliance with government contracts.
• Assist in budgeting and ensure programs operate within budgets.
• Maintain HMIS data accuracy and train staff on new Case Management Software.
• Represent CCC Supportive Housing in the community and build partner relationships.
• Identify staff training needs and ensure timelyCCC trainings.

Skills

Direct supervisory experience

Leadership

Budgeting & HMIS

Crisis de-escalation

Travel & driver responsibilities

Education

Bachelor’s degree + 6 years

Associate’s degree + 7 years

8 years of experience in supportive housing

Tools

HMIS

Case Management Software

Budgeting tools

Job description

Associate Director of Supportive Housing

Job Category: Supportive Housing

Requisition Number: ASSOC008443

• Full-Time
• On-site

Locations

Showing 1 location

Portland, OR 97204, USA

Description

Make a Tangible Impact as an Associate Director of Supportive Housing for Central City Concern

Central City Concern is seeking a visionary, battle-tested leader to step into the role of Associate Director of Supportive Housing. This isn’t a passive desk job or a role where you just maintain the status quo. You will be the strategic architect bridging frontline, life‑sieving transitional and permanent housing programs with critical regional and federal partners. If you are ready to command a diverse portfolio, mentor a passionate team of supervisors, and pioneer innovative care strategies from the ground up to end chronic homelessness in the Portland metro area, this is your next chapter.

Why This Role Matters

• True Systemic Influence: You won’t just manage programs; you will actively shape the future of community care and re‑entry housing by serving on CCC’s Operational Leadership Team.
• Empower the Frontlines: You will directly mentor, develop, and inspire a dedicated tier of Program Managers and Supervisors, building a culture of resilience, professional growth, and boundary‑focused care.
• The Bridge to Innovation: You will turn visionary agency goals into concrete reality, working closely with Senior Executives, Quality Management, and City, County, State, and Federal funding agencies to revolutionize engagement and retention strategies.
• Holistic, Outcome‑Based Care: CCC is a trusted leader in Portland because we target the intersection of homelessness, poverty, and addiction through real, data‑driven transformation.

What You Bring to the Table

• Deep Subject Matter Expertise: A solid foundation in supportive housing systems (8 years of direct experience, OR a Bachelor’s + 6 years, OR an Associate’s + 7 years).
• Proven Leadership Muscle: At least 3 years of direct supervisory or managerial experience, with a track record of hiring, scaling, and evaluating high‑performing teams.
• Lived or Professional Resonance: Direct, empathetic experience navigating the complexities of recovery from chemical dependency, homelessness, and mental illness.
• Operational Excellence: Comfortable managing annual budgets, tracking regional data systems (HMIS), launching new case management software, and ensuring strict compliance with complex government contracts.
• Crisis IQ & De‑escalation: Exceptional emotional intelligence with a non‑judgmental attitude, skilled in de‑escalation, and comfortable leading teams through verbally hostile or high‑stakes community environments.

The Culture & Perks

• Mission‑Driven Alignment: Work alongside colleagues who share a profound, active passion for social equity, treating every client and partner with absolute dignity.
• Tools for Success: Fully provided agency cell phone and fleet vehicle access/mileage support for necessary intra‑city travel.
• A Standard of Safety: A healthy, productive, and structured drug‑free workplace that strictly values the safety of its staff and residents.

Company: Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome‑based strategies which support personal and community transformation.

Program: CCC's Supportive Housing consists of transitional and permanent housing programs.Supportive Housing programs offer case management, peer mentor services, employment specialists, eviction prevention, and more to support individuals who have experienced chronic houselessness.Our programs assist individuals with transitional housing and eventually, permanent housing and beyond.

Location: The Henry Building, 309 SW 4th Ave, Portland, OR

Schedule: Monday - Friday, 8:00am to 4:30pm

Compensation: $85,000/yr to $128,000/yr, Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity.

• Bachelor’s degree inrelevant field and6years of experience in supportive housing; OR Associate’s degree and7years of experience in supportive housing; OR8years of experience in supportive housing.
• Three years of supervisoryand/or managerialexperiencein relevant arearequired.
• Experience working with people in recovery from chemical dependency,homelessnessand mental illnessrequired.
• Ability to adhere to Central City Concern’s drug‑free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug‑Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects; climb stairs several times a day.
• Must pass a pre‑employment drug screen, TB Test, andDHSbackground check.
• Maybe required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Abilityto perform considerable intra‑city travel.
• Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety policy. Must pass an initial driver’s training and then pass annual Recertification training.
• Must adhere to agency’s non‑discrimination policies.
• Ability to effectively interact with co‑workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life‑styles, and sexual orientations and treat each individual with respect and dignity.

Essential duties and responsibilities

• Provide leadership, oversight, and supervision to staff andprogram managers/supervisors in assigned programs.
• Participate in the Operational Leadership Team.
• Collaborate with all City, County, State and Federal agencies to improveprograms funded by these agencies in collaboration withcommunity partners.
• Monitor all contractual reporting fordesignatedprograms
• Monitor program discharges, financial obligations,and disciplinary actions.
• Assist in Annual Budgeting ensure programs are working within those budgets.
• Ensure thattheSupportive Housingprogram underassignedpurviewmeet contractual requirements and support client housing, income, health, and recovery goals.
• Monitordocumentation for accuracy and timeliness
• Monitor, andassist as appropriate, with innovative strategies for engagement andretentionof program participants.
• Monitor, and assist as appropriate, staff efforts to connectresidents to appropriatecommunity‑basedresources.
• Work across the agency to ensure the best treatment optionsand community resourcesare provided based on client choice.
• Maintain tracking of individuals with HMIS (Homeless Management Information System)and help with training in new Case Management Software system.
• In partnership with the Director of Supportive Housing, assist in creating and implementing programming designed to meet strategic goals and desired outcomes, based on best practices; ensure timely and accurate outcome reporting.
• Work closely with Quality Management Team.
• Work with CCC’s Senior Leadership and Executive Teams to ensure all parts of the agency, along with partners and the community at large, understand the programming, policies and procedures withinRe‑EntryHousing programs.
• Be available to problem solve and assist in resolving resident and program participant issues when needed by management staff.
• Create and maintain partner relationshipswithall internal and external programsthatsupport the program participants.
• RepresentCCCSupportiveHousingin the greater community.
• Identify and coordinate staff training needs.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security.

Skills & Abilities: