Associate Director of Specialty Programs, Health Home Operations

Essen Health Care; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking healthcare organization dedicated to providing high-quality care to vulnerable populations. As the Associate Director for Specialty Programs, you will oversee critical health home services, ensuring compliance and quality while mentoring a diverse team. This role is pivotal in shaping strategic initiatives and fostering collaboration with various stakeholders to enhance patient outcomes. If you are passionate about making a difference in healthcare and leading a dedicated team, this opportunity is perfect for you. Be part of a mission-driven organization that values innovation and community service.

Qualifications

• Master’s degree in social sciences required, LCSW or LMSW preferred.
• 5+ years of management experience in healthcare or social work.

Responsibilities

• Oversee staff management and provide training on policies and procedures.
• Design and implement programs aligned with member needs and compliance.

Skills

Management Experience

Communication Skills

Team Management

Time Management

Customer Service Skills

Public Speaking

Trauma-Informed Approaches

Education

Master’s degree in social sciences

LCSW or LMSW

Tools

Microsoft Office Suite

Case Management Systems

Online Training Tools (LMS)

Job description

Overview

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients (about half the population of Wyoming) annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

Under the supervision of the Director of Operations, the Associate Director for Specialty Programs for Health Home will play a vital role in providing oversight and supervision to the high-risk population, including Health Home members who are HARP/Home Community Based Services (HCBS), Health Home Plus (HH+) and Assertive Outpatient Treatment (AOT). This position involves providing program oversight and supervision, achieving quality metrics and ensuring that key productivity metrics and outcomes are met for our members.

Responsibilities

1. Staff Management
   • Hire, train and provide individual and group supervision to Program Managers and indirectly supervise Care Coordination staff.
   • Provide in-service training on policies and procedures and best practices on member assessment, engagement and service delivery.
2. Support and Mentorship
   • Provide ongoing support and mentorship to staff, answering questions and offering guidance on Health Home policies and procedures.
   • Foster a positive learning environment that encourages professional growth and development.
3. Strategic Planning
   • Design and implement HARP/HCBS, HH + and AOT programs to align with member’s needs, compliance requirements and organizational goals.
   • Strategize and implement business strategies, plans and create policies to achieve the Health Home goals.
   • Establish comprehensive goals for driving organizational vision, operation strategy, performance and growth.
4. Compliance and Quality Assurance
   • Monitor adherence to all HCBS, HH+ and AOT requirements, including ensuring that staff complete the HCBS assessment, care plan, required documentation and connection to services.
   • Assist with conducting chart reviews to review progress notes, quality of services delivered and Health Home compliance.
5. Collaboration
   • Collaborate with internal Health Home units and other Essen programs to increase membership and continuity of care.
   • Build and maintain relationships with government agencies, healthcare providers, community organizations and partners.
   • Participate in team and strategic planning meetings to contribute to the overall success of the Health Home program.
6. Documentation and Data Reporting
   • Assist with tracking key performance indicators and identify areas for improvement.
   • Build accountability for and measure performance and develop contingency plans.
   • Maintain accurate records of supervisory sessions, productivity, and evaluation results.

Qualifications

• Master’s degree in social sciences (social work, psychology, public health, education, or a related field)
• LCSW or LMSW strongly preferred
• At least 5 years of management experience in Health Care or Social work field
• Experience managing diverse teams
• Knowledgeable about key competencies in complex care, including trauma-informed approaches, best practices in mental health, addiction, and homelessness
• Knowledge about the Social Service system in NYC
• Knowledge of NYS Department of Mental Health guidelines
• Strong understanding of Health Home services, policies, and best practices.
• Excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.
• Computer experience with Microsoft Office Suite (i.e., Word, Excel, PowerPoint, etc.).
• Demonstrated experience with utilizing case management systems.
• Proficient in using training software and tools, as well as Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with online training tools (LMS) is a plus.
• Strong written and verbal communication skills (Public speaking).
• Excellent customer service skills required.
• Effective multi-tasking and time management skills.

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.