Associate Director of Sales

InterContinental Hotels Group; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading international hotel chain is looking for a Sales and Marketing Manager to oversee strategy and operations at a luxury resort. This role requires strong experience in hotel sales and marketing, along with a commitment to enhancing guest experiences and driving revenue. Candidates must have a Bachelor's degree and supervisory experience in the hospitality industry. Join a dynamic team dedicated to excellence.

Qualifications

• Four or more years of experience in a hospitality or hotel sales and marketing setting.
• Experience managing a sales team directly.
• Strong knowledge of local businesses and business trends.

Responsibilities

• Manage daily sales activities and staffing.
• Prepare departmental budget and financial plans.
• Enhance guest experience through effective communication.

Skills

Sales management

Marketing strategy

Customer relationship management

Team leadership

Financial planning

Education

Bachelor’s degree in marketing or related field

Job description

People Managed: daily sales activities, plan and assign work ensuring you always have the right staffing numbers. Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance. Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively. Recommend or initiate any HR-related actions where needed. Drive a great working environment for teams to thrive – connect departments to create a sense of one team. Interact with outside contacts: guests, vendors, and other contacts as needed. Develop and maintain great working relationships with key clients and outside contacts to increase revenue.

Financial: hit all personal/team sales goals and maximize profitability. Help prepare the departmental budget and financial plans, including the hotel marketing plan. Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales. Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share, and monitor performance to ensure actual sales meet or exceed established revenue plan.

Guest Experience

Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience. Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests. Lead marketing efforts to up-sell guests on hotel services, offerings, and amenities.

Responsible Business

Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel. Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities. Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity. Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media-related inquiries.

Accountability

This is the top sales and marketing job in a large, luxury, resort, or major flagship hotel. Hotel may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests. May manage a large number of professional-level and administrative sales, catering, and/or convention employees.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in marketing or related field
• Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team
• Strong knowledge of local businesses and business trends required
• Must speak local language(s)
• Other languages preferred

We are an equal opportunities employer and welcome applications from all qualified candidates. If you don’t quite meet every single requirement, but still believe you’d be a great fit for the job, we encourage you to apply.