Associate Director of Sales

Sunrise Senior Living; Braintree (MA); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life/Disability

Retirement Savings Plans

Employee Assistance/Discount Program

Paid Time Off / Holidays

Tuition Reimbursement

Job summary

Sunrise Senior Living seeks an Associate Director of Sales to support the Sales & Marketing team in driving occupancy and revenue for our senior living communities in Massachusetts. The role emphasizes ensuring a seamless move-in experience for new residents and coordinating with clinical leadership on resident assessments.

Ideal candidates bring 1+ year in sales support or customer service, strong communication and organizational skills, and proficiency with CRM systems and MS Office.

Qualifications

• 1+ year sales support or customer service experience.
• Strong phone, presentation, and communication skills.
• Highly organized with ability to manage multiple priorities.
• Detail-oriented and service-focused.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Maintain and update prospect records in the CRM system
• Support lead follow-up through call-outs, call-ins, and presentations
• Assist in setting and tracking sales goals
• Prepare move-in paperwork and administrative files
• Coordinate resident assessments with clinical leadership
• Facilitate Resident Agreement signings and review move-in packets
• Ensure suites are ready using the Suite Readiness Checklist
• Welcome and orient residents and families on Move-In day
• Support on-site sales and marketing events
• Maintain ongoing communication with prospects and families

Skills

Sales support

Customer service

Phone skills

Presentation skills

Organization

Detail oriented

Communication skills

Tools

CRM systems

Microsoft Office

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. As an Associate Director of Sales (ADOS), you support the Sales & Marketing team in driving occupancy and revenue while ensuring a seamless move-in experience for new residents.

What You’ll Do:

• Maintain and update prospect records in the CRM system
• Support lead follow-up through call-outs, call-ins, and presentations
• Assist in setting and tracking sales goals
• Prepare move-in paperwork and administrative files
• Coordinate resident assessments with clinical leadership
• Facilitate Resident Agreement signings and review move-in packets
• Ensure suites are ready using the Suite Readiness Checklist
• Welcome and orient residents and families on Move-In day
• Support on-site sales and marketing events
• Maintain ongoing communication with prospects and families

What We’re Looking For:

• 1+ year sales support or customer service experience
• Strong phone, presentation, and communication skills
• Highly organized with ability to manage multiple priorities
• Detail-oriented and service-focused
• Proficiency in Microsoft Office and CRM systems

Associate Director of Sales – Help Families Find the Right Community Senior Living Sales Manager | Associate Director of Sales | Community Relations

Pay Range: 21.20 - 26.60

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

At Sunrise Senior Living, we are united by a mission to champion quality of life for all seniors, and we believe we shine brightest when we support one another and those we serve.

Explore opportunities at Sunrise and take the first step toward a fulfilling career where your work makes a meaningful difference.