Associate Director of Operations

The Support, Inc. Network; Littleton (CO); On-site; USD 50,000 - 65,000; Full time

Job summary

Support, Inc. is hiring a Director of Operations to lead an interdisciplinary residential team in Colorado. This exempt, full-time role manages case coordination, nursing, and clinical staff, with the goal of improving service delivery and customer outcomes.

Responsibilities include budgeting, staff recruitment and training, and implementing process improvements across the department. Salary ranges from $50,000 to $65,000, depending on experience and knowledge of regulations and best practices.

Qualifications

• Bachelor’s degree required and four to ten years’ related experience in a service delivery environment and/or training; or equivalent combination of education and experience
• Master’s degree (M.A.) or equivalent preferred
• An ideal candidate will have the skills to provide leadership and management to a team of professionals
• Must be capable of building sustainable systems and processes to improve organizational performance
• Willing to grow professionally and enable the growth of individuals around them

Responsibilities

• Implementation and forward progress of customer care plans
• Management of staff with varying backgrounds and responsibilities that represent the entire continuum of care for the customer
• Management of independent contractors working in the field as an extension of the interdisciplinary team
• Monitors trends in performance using quality assurance methods, such as data trending and key performance indicators
• Focus on customer relations to retain customers and grow customer base
• Seeks the opportunity to implement innovation in service delivery
• Supports and implements processes that seek to improve service delivery and maximize efficiencies
• Attends the Management Team meetings regularly
• Reviews analyses of activities, costs, operations, and forecast data to determine department of progress toward stated goals and objectives. Also monitors billing activities for assigned services
• Develop and monitor the department’s budget
• Arranges for recruitment, assignment, and training of appropriate personnel
• Establishes standards for accountability and consistency of all departmental functions and staff

Skills

Leadership

Management

Sustainable systems

Professional growth

Education

Bachelor’s degree

Master’s degree (M.A.) preferred

Job description

Company Summary

Exciting opportunity to join a progressive and growing organization serving individuals with developmental disabilities of all ages. Support, Inc. has provided community-based solutions for 30 years and serves the entire front range of Colorado.

Department: Residential

Reports to: Director of Operation

Position Type: Full-Time

Compensation: $50,000 - $65,000

Our mission is to serve our constituents and customers in innovative and cost-effective ways, and to provide the very best in community based residential and day services. We strive to serve people in a way that honors choice making, health and safety, being part of the community, individual relationships, and a positive picture of the future. For more information about our company, please visit us online at www.supportinc.com

Position Summary

Manages an interdisciplinary team of professionals to achieve high quality service delivery in a community healthcare environment including case coordination, nursing, and clinical staff. Provides leadership and management to continually improve performance, customer outcomes, and growth in services. Ensures that all functions of the department are operating efficiently and effectively and in accordance with regulations, company policy, and best practices. Participates as a member of the Management Team to establish and meet short and long-term strategic goals. This is an exempt, benefit eligible, full-time position (4/10’s: Monday through Thursday) with some flexibility. Salary may depend on a combination of related experience and industry knowledge.

Essential Duties And Responsibilities

This role will include:

• Implementation and forward progress of customer care plans
• Management of staff with varying backgrounds and responsibilities that represent the entire continuum of care for the customer
• Management of independent contractors working in the field as an extension of the interdisciplinary team
• Monitors trends in performance using quality assurance methods, such as data trending and key performance indicators
• Focus on customer relations to retain customers and grow customer base
• Seeks the opportunity to implement innovation in service delivery
• Supports and implements processes that seek to improve service delivery and maximize efficiencies
• Attends the Management Team meetings regularly
• Reviews analyses of activities, costs, operations, and forecast data to determine department of progress toward stated goals and objectives. Also monitors billing activities for assigned services
• Develop and monitor the department’s budget
• Arranges for recruitment, assignment, and training of appropriate personnel
• Establishes standards for accountability and consistency of all departmental functions and staff

Supervisory Responsibilities

• Manages a diverse group of staff who also may supervise contractors and other care providers
• Carries out supervisory responsibilities in accordance with organization’s policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Must have high integrity, act as a role model for direct reports, and have strong management/leadership skills

May perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contingent job offers will be subject to Reference, MVR and Background checks.

• Bachelor’s degree required and four to ten years’ related experience in a service delivery environment and/or training; or equivalent combination of education and experience
• Master’s degree (M.A.) or equivalent preferred
• An ideal candidate will have the skills to provide leadership and management to a team of professionals
• Must be capable of building sustainable systems and processes to improve organizational performance
• Willing to grow professionally and enable the growth of individuals around them

Support, Inc. is an Equal Opportunity Employer. M/F/D/V

We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.