Associate Director of National Consumer Communications

Verizon Communications; New Jersey; Hybrid; USD 125,000 - 219,000; Full time

Job summary

Verizon is seeking an Associate Director for their National Consumer Communications team. This hybrid role focuses on developing communication strategies that enhance consumer engagement and loyalty. Key responsibilities include leading media relations, collaborating with internal teams, and strategizing around consumer-led initiatives. Ideal candidates will have strong leadership experience and a proven track record in client-facing roles.

Benefits

401(k) savings plan with company match

Stock incentive programs

Health and wellness benefits

Paid holidays and personal days

Tuition assistance

Qualifications

• Eight or more years of relevant experience required.
• Client-facing experience with proven leadership abilities.
• Experience on complex product launches and large-scale events.

Responsibilities

• Develop comprehensive strategic communications strategies.
• Lead media relations and internal collaboration across teams.
• Drive strategy and manage a team of media relations professionals.

Skills

Leadership

Team Development

Client Facing

Relationship Management

Communications Skills

Education

Bachelor's degree

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As Associate Director of the National Consumer Communications team, this role will be responsible for communications strategy and execution for the Verizon Consumer communications team, with accountability for strategic planning support, development and execution of integrated communications plans specific to value prop across mobile and home that drive consumer business results and build loyalty among customers and prospects.

Responsibilities include:

• Develop and help implement comprehensive earned, paid and owned strategic communications strategies for national consumer-led mobile and home value prop, including offers, plans, content partnerships and marketing moments tied to consumer-driven initiatives.

• Lead proactive and reactive content and partner-driven work as it relates to our distribution channels, including Fios, myPlan and MyHome plan constructs.

• Liaison for consumer-driven CMO activities, with a key partnership role on major consumer led -brand activations.

• Drive internal collaboration cross-functionally with a wide variety of stakeholders (marketing, IR, policy, network, employee engagement, etc.) to maximize impact and ensure an integrated approach to all campaigns and launches.

• Drive strategy and manage team of media relations professionals on proactive and reactive basis in support of consumer value prop and offers, including developing and maintaining relationships with trade, consumer and lifestyle outlets.

• Provide analysis and opportunities around competitive marketplace and comms differentiation.

• Day to day leadership and management of working comms team for major consumer launch moments.

• Lead team that develops and manages national events and integrations on behalf of Consumer Unit.

• Work closely with the consumer leadership teams on press opportunities, speaking engagements and social media amplification that builds our brand’s reputation and highlights why life is better on Verizon.

• Management and leadership of team members, responsible for their learning and development.

• Partner with external agencies to create and execute communications plans that drive business results.

• Develop and maintain strong relationships with influential audiences including external partners, and cross-functional internal stakeholders.

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Leadership and team development experience.

• Client facing experience.

• Experience building and maintaining relationships with the press.

• Experience working on complex product launches alongside large-scale events and activations.

• Willingness to travel.

Even better if you have one or more of the following:

• Experience inconsumer products, tech or marketing.

• Strong reporter relationships.

• Proven track record of developing and implementing integrated communications plans that go beyond traditional public relations.

• Ability to work under pressure on multiple projects simultaneously while meeting deadlines and delivering consistently high quality work.

• Effective communication skills for all levels of the organization.

• Written, oral and presentation skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $125,500.00 - $219,000.00.The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $125,500.00 - $219,000.00.