Associate Director of Housing and Support Services

Coalition for Responsible Community Development; Los Angeles (CA); On-site; USD 78,000 - 85,000; Full time

Job summary

An established industry player is seeking an Associate Director of Housing and Support Services to lead a dedicated team focused on providing essential support to young people facing housing instability. This role involves overseeing program managers, developing strategic plans, and ensuring the delivery of high-quality housing-based services. The ideal candidate will be passionate about community development and possess strong leadership skills to foster collaboration among various stakeholders. Join a mission-driven organization that values professional growth and offers excellent benefits, contributing to impactful change in the community.

Benefits

14 Paid Holidays

On-Demand Training Memberships

Dental/Vision Insurance

401k with Matching

Flexible Spending Account

Short & Long Term Disability

Accident & Hospital Indemnity

Whole Life Insurance

Identity Theft Protection

Generous Work/Life Balance

Qualifications

• 3+ years experience with a Master's Degree or 5+ years with a Bachelor's Degree.
• Experience with lease-based housing programs and working with vulnerable populations.

Responsibilities

• Lead and supervise program managers for housing support services.
• Develop strategies for effective service delivery and enhancement.
• Oversee budget management and ensure program performance.

Skills

Leadership Development

Program Management

Community Engagement

Data Analysis

Budget Management

Supervision

Bilingual (English/Spanish)

Education

Master's Degree

Bachelor's Degree

Tools

Microsoft Office

Job description

Associate Director of Housing and Support Services

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Associate Director of Housing and Support Services

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Join to apply for the Associate Director of Housing and Support Services role at Coalition for Responsible Community Development

SUMMARY

Under the direction of the Sr. Director of Housing & Support Services, the Associate Director of Housing & Support Services will support a growing team to coordinate and deliver support services to young people facing the greatest barriers to accessing and retaining safe and stable housing. The Associate Director will lead, develop, and supervise program managers and team leads overseeing delivery of CRCD’s housing-based support services, the majority of which are permanent supportive housing resources. The Associate Director will partner closely with CRCD’s Real Estate team to increase and strengthen housing with support services resources in South LA. The Associate Director will report directly to the Director of Housing and Support Services to deliver the highest quality of housing-based services. One of the main roles of the Associate Director is to support the Department Sr. Director with meeting the goals of the Housing and Support Services Department and CRCD’s organizational goals established in the 5-year strategic plan. The Associate Director should spend 50% of their time providing day to day oversight, operations, and program development of permanent and supportive housing services. 25% of the Associate Director time should be spent on overseeing personnel support, service scalability, and supporting organizational growth. 10% of the Associate Director time should be used to provide manager supervision, coaching guidance, and staff development. The final 15% of the Associate Director time should be spent on supporting the Director with department growth, development, strategic planning, and implementation.

• Develop and implement workplans and support the implementation of policies and procedures to ensure successful program delivery and contract performance.
• Provide training, leadership development, and supervision to lead staff and managers overseeing ICMS.
• Support and coordinate strategic priorities and goals established in CRCD’s 5-year strategic plan.
• Assess the effectiveness of housing-based support services and develop strategies for service delivery and enhancement.
• Conduct and oversee quarterly and annual evaluations for ICMS leadership staff and coordinators.
• Oversee resident engagement and feedback activities.
• Assist the HSSD Sr. Director and CRCD Administration to monitor program operations, create programmatic controls, and support budget management of the Housing & Support Services Department.
• Manage relationships and facilitate collaboration with community-based, public, and private partners established by Sr Director of HSSD and CRCD Executive Leadership.
• Participate in meetings and conferences related to housing vouchers, lease up planning, supportive service plans, and ongoing ICMS coordination.
• Support and oversee housing-based support services at CRCD’s permanent supportive housing and scattered-site housing programs.
• Work closely with CRCD’s Learning & Evaluation Team to monitor data integrity, track progress towards performance targets, and analyze data to inform program design and delivery.
• Promote a positive, collaborative work environment and culture of accountability.
• Develop and promote partnerships with government agencies, state, not-for-profit, and for-profit organizations to create streamlined services delivery in permanent supportive housing.
• Actively involved with DHS, LAHSA, DMH, HACLA and LACDA to ensure accuracy of data and troubleshoot high-profile client issues.
• In coordination with the Sr. Director of Housing and Support Services, provide budgetary oversight of program administration and ensure program revenue and expenses are within adopted annual budget.
• Complete required reporting (HMIS, CHAMP, HCD, DPSS, LAHSA and DHS reports) as outlined by various funders.
• Ensure all clients’ paperwork and data collection is complete, timely, accurate, and current in agency records and electronic database.
• Ensure data entry and maintenance of program-required data systems are complete, timely, and accurate.
• Provide input, evaluation, and updates regarding programs to supervisors and other executive team members as needed.
• Ensure the implementation of quality improvement activities across all permanent supportive housing programs to ensure ongoing quality outcomes.
• Define, document, implement, and track program-specific policies, procedures, standards, and metrics across the HSSD.
• Develop and plan strategically for future programmatic and service needs and community partnerships.
• Uphold CRCD’s Mission/Vision and 5 Year Strategic Plan.
  
  

Job Type

Full-time

Description

SUMMARY

Under the direction of the Sr. Director of Housing & Support Services, the Associate Director of Housing & Support Services will support a growing team to coordinate and deliver support services to young people facing the greatest barriers to accessing and retaining safe and stable housing. The Associate Director will lead, develop, and supervise program managers and team leads overseeing delivery of CRCD’s housing-based support services, the majority of which are permanent supportive housing resources. The Associate Director will partner closely with CRCD’s Real Estate team to increase and strengthen housing with support services resources in South LA. The Associate Director will report directly to the Director of Housing and Support Services to deliver the highest quality of housing-based services. One of the main roles of the Associate Director is to support the Department Sr. Director with meeting the goals of the Housing and Support Services Department and CRCD’s organizational goals established in the 5-year strategic plan. The Associate Director should spend 50% of their time providing day to day oversight, operations, and program development of permanent and supportive housing services. 25% of the Associate Director time should be spent on overseeing personnel support, service scalability, and supporting organizational growth. 10% of the Associate Director time should be used to provide manager supervision, coaching guidance, and staff development. The final 15% of the Associate Director time should be spent on supporting the Director with department growth, development, strategic planning, and implementation.

Essential Duties & Responsibilities

• Develop and implement workplans and support the implementation of policies and procedures to ensure successful program delivery and contract performance.
• Provide training, leadership development, and supervision to lead staff and managers overseeing ICMS.
• Support and coordinate strategic priorities and goals established in CRCD’s 5-year strategic plan.
• Assess the effectiveness of housing-based support services and develop strategies for service delivery and enhancement.
• Conduct and oversee quarterly and annual evaluations for ICMS leadership staff and coordinators.
• Oversee resident engagement and feedback activities.
• Assist the HSSD Sr. Director and CRCD Administration to monitor program operations, create programmatic controls, and support budget management of the Housing & Support Services Department.
• Manage relationships and facilitate collaboration with community-based, public, and private partners established by Sr Director of HSSD and CRCD Executive Leadership.
• Participate in meetings and conferences related to housing vouchers, lease up planning, supportive service plans, and ongoing ICMS coordination.
• Support and oversee housing-based support services at CRCD’s permanent supportive housing and scattered-site housing programs.
• Work closely with CRCD’s Learning & Evaluation Team to monitor data integrity, track progress towards performance targets, and analyze data to inform program design and delivery.
• Promote a positive, collaborative work environment and culture of accountability.
• Develop and promote partnerships with government agencies, state, not-for-profit, and for-profit organizations to create streamlined services delivery in permanent supportive housing.
• Actively involved with DHS, LAHSA, DMH, HACLA and LACDA to ensure accuracy of data and troubleshoot high-profile client issues.
• In coordination with the Sr. Director of Housing and Support Services, provide budgetary oversight of program administration and ensure program revenue and expenses are within adopted annual budget.
• Complete required reporting (HMIS, CHAMP, HCD, DPSS, LAHSA and DHS reports) as outlined by various funders.
• Ensure all clients’ paperwork and data collection is complete, timely, accurate, and current in agency records and electronic database.
• Ensure data entry and maintenance of program-required data systems are complete, timely, and accurate.
• Provide input, evaluation, and updates regarding programs to supervisors and other executive team members as needed.
• Ensure the implementation of quality improvement activities across all permanent supportive housing programs to ensure ongoing quality outcomes.
• Define, document, implement, and track program-specific policies, procedures, standards, and metrics across the HSSD.
• Develop and plan strategically for future programmatic and service needs and community partnerships.
• Uphold CRCD’s Mission/Vision and 5 Year Strategic Plan.
  
  

Requirements

• 3+ years’ experience and master’s Level Degree; or 5+ years’ experience and bachelor’s Level Degree, or 7+ years’ manager/director experience (successful demonstrated ability) can be used to substitute the education requirement. An extensive reference check will be required in this scenario.
• Experience working with lease-based housing programs, including Section 8.
• Experience working with young people, single adults, and families facing multiple barriers to housing stability, such as foster care, justice system experience, and mental health challenges.
• Minimum of five years full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions
• Able to learn quickly and work effectively with a wide range of communities and with minimal supervision.
• Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries.
• Demonstrated ability to work on multiple projects simultaneously and to meet deadlines.
• Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate.
• 5 + years of supervision experience (Preferably in non-profit and human services)
• Must display professional and appropriate email etiquette.
• Must display the ability to facilitate small and large groups.
• Knowledge and experience of Microsoft Office (Excel, Word, Power Point)
• Proficient in reading and writing
• Bilingual in English/Spanish preferred.
  
  

SALARY RANGE

$78,000 - $85,000

Benefits

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance
  
  

All candidates are subject to a criminal history check and meet CRCD’s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or the Equal Employment Opportunity for the position (s) to the EEO/ADA Coordinator. EEO/ADA Coordinator contact: Stacey Cabling [phone].

Salary Description

$78,000-$85,000

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education, Health Care Provider, and Training

• Industries

  Non-profit Organizations

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