Associate Director of Customer Engagement and Education

AnteAGE; Irvine (CA); On-site; USD 160,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life保险

401(k) with employer match

Paid time off + 12 holidays

Product discounts and free samples

Job summary

Cellese, Inc. is seeking an Associate Director of Customer Engagement and Education to report to the VP of Marketing.

You will manage customer-facing interactions across marketing, HCP engagement, training and conferences, building product and clinical expertise across AnteAGE portfolio to drive strategy and asset development. The role demands strong cross-functional collaboration, leadership, and the ability to execute in a fast-paced environment while aligning all brand touchpoints with

Qualifications

• Minimum 2+ years of proven sales experience in a quota-driven environment.
• Bachelor’s degree in a related field (preferred).
• Valid driver’s license.
• Established relationships within the assigned territory (preferred).
• Ability to thrive in a fast-paced, results-oriented environment.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in word processing systems such as Microsoft Word or Google Docs.
• Experience using CRM platforms, such as HubSpot (preferred).

Responsibilities

• Develop HCP-facing, sales-facing and patient-facing marketing content translating the brand narrative and clinical science.
• Support KOL engagement activities, including advisory boards, podium, and conference strategy to build advocacy.
• Build and maintain relationships with KOLs and other stakeholders.
• Develop provider-focused campaigns and sales promotions.
• Collaborate with sales to ensure field execution aligns with brand strategy.
• Manage agency relationships, marketing budget, and timelines with commercial discipline.
• Partner with internal creative team for all training and customer materials.

Skills

Communication

Negotiation

Presentation skills

Analytical thinking

Problem solving

Education

Bachelor's degree (related field)

Tools

Microsoft Word

Google Docs

HubSpot CRM

Job description

Cellese, Inc. | AnteAGE is a regenerative aesthetics company dedicated to advancing the science of skin health through evidence-based innovation. Cellese develops and markets AnteAGE®, a pioneering line of professional-grade skincare and in-office treatments powered by growth factors, PDRN, exosomes, and biosomes. Cellese products are distributed through dermatologists' offices and aesthetic clinics in 45 countries, and are used in conjunction with radiofrequency, laser, and microneedling treatments, as well as for at-home skin regeneration and longevity regimens.

With more than a decade of industry experience and recent private equity backing, Cellese is poised for significant innovation, driven by a strong pipeline and ongoing clinical trials. We are committed to providing a positive work environment, fostering career growth, and supporting our employees in their professional development.

Job Title: Associate Director of Customer Engagement and Education

Employer: Cellese, Inc.

Department: Marketing

Reports To: VP of Marketing

FLSA Status: Exempt

Annual Salary Range: $160,000 to $170,000

Position Overview:

We are seeking a strategic and execution focused Associate Director of Customer Engagement and Education, to report to the Vice President of Marketing at Cellese. This individual will help manage all customer facing interactions across marketing, HCP engagement, training and conferences. This role builds deep product and clinical expertise across the AnteAGE regenerative aesthetics portfolio and translates it into customer marketing strategy and asset development, sales force connectivity and engagement, customer engagement and advocacy strategy and execution, and education across sales and customer, that support commercial growth.

This candidate must demonstrate the ability to manage, influence and lead cross-functionally to ensure all elements of the brand are rooted in science, insights and strategy and are consistent across all touch points. Critical to this role is the ability to think big, but roll up your sleeves to execute, have modern marketing acumen, has ability to develop strong relationships and exceptional leadership skills. The candidate must demonstrate strong cross-functional collaboration, excellent communication and the ability to deliver real results in a dynamic, fast-paced environment.

This role blends internal and external education, KOL engagement, conference strategy, and HCP marketing to deliver exceptional customer experiences and top-tier brand advocacy.

Essential Functions:

Customer Marketing

• Develop HCP-facing, sales-facing and patient-facing marketing content and materials that translate the brand narrative and clinical science into clear commercial narratives
• Partner with VP of Marketing and R&D to support KOL engagement activities, including advisory boards, podium, and conference strategy to build advocacy
• Build and maintain strong relationships with KOLs, thought leaders, and other key stakeholders
• Develop provider-focused campaigns and sales promotions
• Collaborate with sales to ensure field execution aligns with brand strategy
• Manage agency relationships, marketing budget, and timelines with commercial discipline
• Partner with internal creative team for all training and customer materials including managing timelines and budget

Education and Training

• Develop a deep understanding of our products, including ingredients, benefits, and usage, and develop content to achieve our educational objectives across the HCP learning journey
• Design and deliver training programs, workshops, and webinars to educate the sales team and providers on our products and industry best practices.
• Effectively develop & communicate product information and messaging to the sales team, ensuring alignment with brand marketing and product development.
• Provide ongoing support to the sales team by addressing product-related questions and concerns.
• Establish digital KPIs and analytics, continuously performance and using data and insights to optimize customer materials and education and inform business decisions

Cross-Functional Leadership

• Create a strong partnership with sales, regulatory and R&D teams to optimize and streamline processes and ensure all messaging and materials are in adherence of all guidelines and standards
• Work closely with brand marketing on new product development to help refine GTM strategies and implementation plans across customer and education
• Create and drive a respectful, collaborative, and agile culture within the marketing team and throughout cross-functional interfaces
• Manage external partners, including creative agencies and education platforms to ensure partners have clear direction to execute timely and within budget.

Qualifications:

To perform this job successfully, an individual must possess the ability to perform the essential functions of the position, with or without reasonable accommodation. Reasonable accommodation will be provided to qualified individuals with disabilities in accordance with applicable laws. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Qualifications

• Minimum 2+ years of proven sales experience in a quota-driven environment.
• Bachelor’s degree in a related field (preferred).
• Valid driver’s license.
• Established relationships within the assigned territory (preferred).
• Ability to thrive in a fast-paced, results-oriented environment.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in word processing systems such as Microsoft Word or Google Docs.
• Experience using CRM platforms, such as HubSpot (preferred).

Desired Skills & Abilities

• Bachelor's degree in Business, Marketing, Communications, Life Sciences, or a related field, or equivalent combination of education and experience
• Eight or more years of progressive experience in customer marketing, sales training, education, or sales enablement
• Direct experience in the skincare, beauty, aesthetics, or personal care industry required
• Demonstrated ability to design and build training curriculum and content from the ground up
• Strong presentation and facilitation skills with both internal teams and external partners
• Proficiency with learning management systems and virtual training platforms
• Ability to translate technical product and ingredient information into clear, sales ready messaging
• Strong analytical skills with the ability to establish KPIs and report on training effectiveness
• Excellent written and verbal communication skills

• Ability to successfully navigate ambiguity and succeed in a rapidly changing, fast-paced, environment

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports, memorandums, policies, directives and professional correspondences. Ability to speak effectively before groups of customers or employees of the organization.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

Physical Demands:

• The employee is frequently required to sit; use hands to handle or feel; and perform repetitive finger and hand movements.
• The employee is frequently required to bend, walk, talk or hear.
• The employee is frequently required to stand on feet for prolonged periods of time.
• The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The employee is frequently required to sit for prolonged periods of time and utilize hand and finger dexterity.
• The employee must occasionally lift and/or move at least 25 pounds or more.

• Travel is required.

What We Offer

• Comprehensive Benefits: Full-time employees receive Medical, Dental, Vision, and Life Insurance coverage, with the option to enroll in supplemental plans.
• Retirement Savings: Take advantage of our 401(k) Plan with employer matching.
• Work-Life Balance: Enjoy paid time off, plus additional 12 paid holidays to support a healthy work-life balance.
• Product Perks: Get discounts on company products and free samples to stay up to date with our latest products.