Associate Director, Network Operations

Solugenix; La Mirada (CA); Hybrid; USD 170,000 - 200,000; Full time

Job summary

A leading IT services provider in La Mirada, CA, is seeking an Associate Director of Network Operations to lead the modernization and performance of their network operations. The ideal candidate will have over 10 years of experience in network engineering, strong leadership skills, and expertise in managing live production networks. This role offers a base salary range of $170,000 to $200,000, reflecting the candidate's experience and qualifications.

Benefits

Competitive salary

Inclusive culture

Growth opportunities

Qualifications

• Minimum of 10 years of experience in network engineering or operations.
• At least 5 years in a management role.
• Expertise in managing live production networks.

Responsibilities

• Oversee all aspects of network operations, including a 24/7 NOC.
• Define and monitor key performance indicators (KPIs).
• Drive improvements in incident response and root cause analysis.

Skills

Network engineering

Incident response

Problem management

Team leadership

Change management

Education

Bachelor's degree in Computer Science or related field

Master's degree in a related technical or management field

Tools

Monitoring tools

Automation frameworks

Job description

Associate Director, Network Operations - $170-200k

La Mirada, CA (Hybrid)

Direct Hire

Job ID 25-09724

Solugenix is looking for an Associate Director, Network Operations. This is a direct hire opportunity.

The Associate Director of Network Operations will oversee the direction, performance, and modernization of the company's Network Operations function. While the shift leads manage the day-to-day operations on their respective shift, the Associate Director provides the strategic leadership, structure, and oversight necessary to enhance service reliability, performance, and accountability across the company's network operations. This role is ideal for a seasoned leader with a track record of transforming teams, combining technical fluency, operational discipline, and people-first leadership to build high-performing, responsive, and metric-driven teams within a culture of continuous improvement.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related technical field (or equivalent experience).
• Minimum of 10 years of experience in network engineering or operations, with at least 5 years in a management role.
• Expertise in managing live production networks in dynamic environments, including advanced troubleshooting skills.
• Experience with monitoring tools, automation frameworks, and change management processes.
• Experience in applying network security principles and practices.
• Experience implementing a standards-based framework, such as ITIL, to promote best practices.

Preferred:

• Experience working with large commercial service provider networks.
• Experience working with high-performance research networks.
• Familiarity with operating and troubleshooting networks at Layers 1-3, as well as with advanced networking protocols.
• Master's degree in a related technical or management field.

Responsibilities:

• Oversee all aspects of network operations, including a 24/7/365 NOC, and ensure alignment with organizational goals and service expectations.
• Lead OKR activities, offering guidance and enforcing consistency.
• Define, implement, and monitor key performance indicators (KPIs), service level agreements (SLAs), and post-incident reviews (PIRs).
• Drive improvements in incident response, problem management, and root cause analysis.
• Identify areas for greater operational alignment with best practices, such as ITIL and ITSM frameworks, and implement processes to improve alignment.
• Collaborate closely with the engineering team to enhance observability and telemetry across the network infrastructure.
• Champion process efficiency, including appropriate automation, to improve operational outcomes.
• Review and refine processes to ensure close coordination with other internal functional groups, such as those responsible for network design, cybersecurity, project management, asset management, finance, and member relations.
• Serve as the escalation point of contact and leadership liaison during a major network incident.
• Promote a culture of professionalism, accountability, and collaboration.
• Development staff through coaching, training, and performance management practices.

Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $170,000 to $200,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About The Client

Our client is one of the leading software development company.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.