Associate Director, Marine Operations

Boston Harbor City Cruises; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Life and disability insurance

Employee discounts and career growth

Job summary

Boston Harbor City Cruises seeks an experienced Associate Director of Marine Operations to lead safe, efficient, and compliant operations across our passenger vessels. This role oversees daily marine operations, develops Captains and crew, and partners with maintenance and safety programs to elevate guest experiences.

You will supervise marine personnel, ensure Coast Guard compliance, coordinate vessel maintenance, and manage crew scheduling and payroll. The ideal candidate holds a 100-Ton U.S.

Qualifications

• Current 100-Ton U.S. Coast Guard Captain's License with an excellent operating record.
• Minimum 8 years of marine experience, including 5 years as a Captain.
• 2 years of leadership or crew management experience.
• Strong knowledge of vessel operations, navigation, maintenance systems, and Coast Guard regulations.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead and support daily vessel operations and marine personnel.
• Coach, train, and develop Captains, Mates, and Deckhands.
• Serve as Captain on a rotational basis.
• Ensure compliance with Coast Guard regulations, safety programs, and company operating standards.
• Support vessel maintenance, repair planning, and capital improvement projects.
• Manage crew scheduling, payroll administration, and operational resources.
• Resolve guest concerns and promote outstanding customer experiences.
• Foster a culture of safety, accountability, and teamwork.

Skills

Leadership

Communication

Problem solving

Crew management

Coaching

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

We are seeking an experienced Associate Director of Marine Operations to help lead the safe, efficient, and compliant operation of our passenger vessels. This leadership role is responsible for overseeing daily marine operations, developing Captains and crew members, supporting vessel maintenance initiatives, and ensuring exceptional guest experiences.

Key Responsibilities

• Lead and support daily vessel operations and marine personnel.
• Coach, train, and develop Captains, Mates, and Deckhands.
• Serve as Captain on a rotational basis.
• Ensure compliance with Coast Guard regulations, safety programs, and company operating standards.
• Support vessel maintenance, repair planning, and capital improvement projects.
• Manage crew scheduling, payroll administration, and operational resources.
• Resolve guest concerns and promote outstanding customer experiences.
• Foster a culture of safety, accountability, and teamwork.

Qualifications

• Current 100-Ton U.S. Coast Guard Captain's License with an excellent operating record.
• Minimum 8 years of marine experience, including:
• 5 years as a Captain.
• 2 years of leadership or crew management experience.
• Strong knowledge of vessel operations, navigation, maintenance systems, and Coast Guard regulations.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Life and disability insurance
• Employee discounts and career growth opportunities

If you're a proven marine leader passionate about safety, operational excellence, and guest service, we'd love to hear from you.