Associate Director, Learning & Development

Chewy, Inc.; Plantation (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

Chewy is seeking an Associate Director, Learning & Development to lead the enterprise-wide L&D team and craft scalable training that aligns with Chewy’s operating principles and business goals. The role focuses on leadership development, functional growth, onboarding, and performance skills, partnering with HR and leadership to tailor content for our diverse workforce.

You will design blended learning solutions, measure impact, and help create a centralized design and delivery capability to meet

Qualifications

• Bachelor’s Degree or equivalent experience; concentration in Instructional Design, Education, Communications or Business Administration preferred.
• 8–10 years in professional L&D, building curricula and employing innovative delivery methods.
• Proven track record of creating engaging, scalable training interventions from the ground up.
• Experience designing a portfolio of training experiences (ILTs, eLearnings, etc.).
• Proficiency in instructional tech (authoring software, video editing, LMS).
• Strong collaboration, communication and cross-functional teamwork.

Responsibilities

• Lead creation of high-quality training content aligned to objectives and performance outcomes.
• Develop curricula across leadership, functional development, onboarding and more.
• Oversee design process for global L&D, using blended delivery methods.
• Partner with HR and leaders to tailor content to functional needs.
• Define metrics and measure transfer/effectiveness of programs.
• Build a centralized instructional design and delivery team to meet demand.
• Maintain design standards and global consistency in Chewy learning.

Skills

Leadership

Communication

Project management

Analytical skills

Data-driven

Collaboration

Education

Bachelor’s Degree in Instructional Design / Education / Communications / Business Admin

Tools

Captivate

InDesign

LMS

Video editing

Job description

Our Opportunity:

Chewy is looking for an Associate Director, Learning & Development to help lead the enterprise-wide Learning & Development team that will produce engaging, scalable training interventions for Chewy’s diverse workforce of 18,000+ Team Members! The ideal candidate will be a leader and builder to assess learning needs, build curricula/content that proactively aligns to Chewy’s operating principles and business objectives. This role will lead the team in designing innovative, impactful curricula impacting the entire organization. This role will partner with the Director of L&D as a critical leader with vision in Chewy’s Learning & Development space and will contribute substantially to HR’s ability to drive exceptional business performance through the development of Chewy’s talent!

What You'll Do

• Lead the creation of innovative, high-quality training content that meets learning objectives and drives improved performance results across Chewy’s talent base, with initial focus on content areas such as, leadership/management development, functional development, performance skills and onboarding.
• Provide expertise on standard process management & leadership development content to support setting the standard on Chewy leadership across the organization.
• Lead the curriculum assessment and design process for the global L&D function.
• Design learning solutions using an array of blended delivery methods – instructor-led, e-learnings, mobile, print, video, gamification, business simulations, micro-learnings, social, etc.
• Partner with HR, Corporate departments and leadership partners across the business to design and adapt content that meets specific functional and performance needs.
• Review capability or curriculum gaps to propose improvements to instructional approach and/or recommend other solutions.
• Support the building of a centralized instructional design, development and delivery team that will assess and meet both current and future learning demand.
• Define and measure success metrics to assess short- and long-term transfer and effectiveness of learning programs.
• Establish and maintain the design, quality and brand standards for learning at Chewy; work with functional training teams to ensure a globally consistent approach to training.
• Be an inspiring leader in the areas of learning standard methodologies, instructional design and adult learning methods; implement solutions to continuously keep Chewy learning relevant for our talent base.

What You'll Need

• Bachelor’s Degree or equivalent experience; concentration in Instructional Design, Education, Communications or Business Administration preferred.
• Minimum 8-10 years as a prominent figure in professional L&D, concentrating on developing curricula, inventing instructional approaches, and applying innovative delivery methods. Ideally within a corporate setting.
• Proven track record of building and delivering engaging, sustainable training interventions from the ground up.
• Experience designing and leading the design of a wide portfolio of training experiences (instructor-led, eLearnings, etc.).
• Proficiency in instructional technology, such as authoring software (Captivate, InDesign, etc.), video editing software, and Learning Management Systems (LMS).
• Exceptional collaboration, interpersonal and diagnostic skills with demonstrated abilities to communicate effectively (written and oral) with all types of Team Members, from front-line workers to corporate executives.
• Previous experience in managing content design teams and working cross-functionally with other technical and non-technical teams.
• Solid organizational and project management skills; ability to manage multiple priorities concurrently and with little oversight.
• Notable attention to detail and accuracy; high level of commitment to exceptional work quality.
• Demonstrated capacity to be highly creative, analytical, and data-driven at same time.
• Occasional travel to Chewy’s other offices and Fulfillment Centers as needed (10-15%).

Bonus

• Specific experience designing learning solutions for the following talent environments are preferred but not required: E-Commerce / Consumer Goods Organizations.
• Call centers (or a similarly customer focused environment).
• Distribution Centers (or similar environment).

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].