Associate Director, Leadership Excellence & Customer-Facing Skills

Sanofi; Cambridge (MA); On-site; USD 140,000 - 210,000; Full time

Job summary

Sanofi is seeking an Associate Director for Leadership Excellence & Customer‑Facing Skills in Cambridge, MA or Morristown, NJ. You will lead leadership development and customer‑facing skills, partnering with Senior Field leadership, People & Culture, and Global Commercial Training to build enterprise capabilities and drive results.

The role requires 5+ years in pharma/biotech with 2+ years in 1st line leadership, plus expertise in learning design, AI utilization, and program management.

Qualifications

• Bachelor's degree required with 5+ years in pharma or biotech.
• 2+ years as a 1st line leader, preferably in pharmaceuticals.
• Experience leading national/home office-based initiatives and training programs.

Responsibilities

• Develop and implement leadership and customer-facing skills curricula.
• Partner with senior leadership to identify and address needs.
• Design and update training to meet market demands.
• Leverage alliances with global/local partners to ensure consistency.
• Measure training impact and drive continuous improvement.
• Apply AI to reimagine learning experiences and curricula.

Skills

Leadership development

Learning & Development

Project management

Adult learning

AI utilization

Executive presence

Communication

Change management

Education

Bachelor's degree

Tools

AI platforms

Job description

Job Title & Location

Job Title: Associate Director, Leadership Excellence & Customer-Facing Skills Location: Cambridge, MA or Morristown, NJ

About the Job

As Associate Director, Leadership Excellence & Customer-Facing Skills within our Corporate Functions team, you will be part of an innovative global healthcare company committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world. Sanofi currently has the best and most robust pipeline of R&D and consequent new launches in our history. As the new phase of our Play‑To‑Win strategy, funding this pipeline and new launches is key to materializing the miracles of science to improve people's lives. As we enter this next phase, modernization of Sanofi is required, and we are in the beginning stages of organizing the Go‑to‑Market Capabilities (GTMC) team at a global level to drive best‑in‑class capabilities across the board and bring value and excellence in our commercial operations. The Associate Director of Leadership Excellence & Customer‑Facing Skills reports to the Director of Leadership Excellence & Customer‑Facing Skills. This team develops and implements leadership development and customer‑facing skills solutions across General Medicines, Vaccines, and Specialty Care. You will work closely with Senior Field leadership, People & Culture, Commercial Training peers, and Global Commercial Training colleagues to understand the needs and gaps to be addressed, ensuring that the customer‑facing organization, both leaders and individual contributors, are equipped with the skills and competencies to drive the success of our business. Critical to this role is providing harmonized solutions while considering necessary customization at the therapeutic and functional level, all in a compliant manner. This position requires a strong background in leadership, project management, adult learning, training, and strategic thinking. You will be responsible for delivering solutions to address known behavioral and skill‑based issues to drive performance and business results for both leaders and members of customer‑facing teams. The ideal candidate should possess a strong bias towards enterprise leadership, needs‑based design and development, proactivity, clear communication, and a tendency towards optimizing solutions in both quality and efficiency. Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

About Sanofi: We’re an R&D‑driven, AI‑powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

• Actively contributing to the Leadership Excellence & Customer-Facing Skills team with a focus on developing the skills, behaviors, and mindset of customer-facing personnel, both leaders and individual contributors.
• Partnering with senior leadership to identify, prioritize, and execute skill development for their respective customer-facing teams.
• Executing training needs to build, revise and implement curriculum to meet changing market demands for customer-facing leadership and individual contributors.
• Building alliances and partnerships with Senior Leaders and global/local business partners to increase consistency and capability to align strategy and manage change effectively.
• Partnering with TA leadership team to measure and monitor the impact of training on the business and make recommendations for improvement.
• Leverage AI technologies as a strategic thought partner to reimagine learning experiences, enhance employee skillsets, and develop cutting‑edge training curricula that prepare our workforce for the future of work.
• Collaborating with other Global partners and functions to identify and leverage existing resources and best practices in developing customer‑facing leadership and individual contributors within the organization.
• Collaborating with the broader Customer Facing Capabilities/Commercial Training team for support in execution of the overall customer-facing leadership and individual contributors’ curriculum.
• Performing other duties as assigned.

About You

• Education Bachelor's degree required.
• Experience 5 years of relevant experience in the pharmaceutical or biotechnology industry, with a strong foundation in field sales, ideally progressing into field leadership, Learning & Development, or Commercial Training roles.
• 2+ years of experience as a 1st line leader, preferably in pharmaceuticals.
• Meaningful experience leading national or home office-based initiatives, ideally training programs, with 3+ years preferred.
• Demonstrated expertise in leadership development, training design, needs analysis, adult learning principles, AI utilization, and measuring training effectiveness Experience leading without authority in a matrix environment.
• Preferred experience in having deployed innovative learning solutions for large-scale audiences.
• Strong facilitation skills and executive presence; ability to communicate to all levels of the organization.
• Ability to develop rapport and credibility with key stakeholders.
• Supporting AI and IT platforms for delivery and reinforcement
• Project management with proven delivery of outstanding results.
• Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.
• Proven track record of strong execution and results.
• High persistency and resilience.

Preferred Qualifications

• Experience leading and developing diverse teams across multiple functions; Demonstrated leadership ability to drive change within an organization, cultivating support and maximizing contribution from team members Experience of leading a team, preferably working with field sales force and driving talent development of a team Customer‑facing transversal skills Performance-based development for key stakeholders and teams Demonstrated ability to think strategically Ability to work in a team environment with collaboration across multiple functional areas Ability to leverage networks, to develop people, coach and give feedback, empower people Strong quantitative abilities and experience managing a budget

Why Choose Us

Make your work count by supporting a company that brings life‑changing treatments to millions — and is committed to doing right by patients, communities, and the planet. Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably. Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed. Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real‑world solutions. Advance your career through stretch roles, cross‑functional moves, and development opportunities designed to match your ambition. Thrive in inclusive, high‑performing teams where every role matters and every voice helps shape what’s next.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmentative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

#GD-SG #LI-GZ #LI-Onsite #vhd Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

US and Puerto Rico Residents Only Sanofi Inc. and its U.S. affiliates are Equal Opportunity and affirmacyjne Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

North America Applicants Only The salary range for this position is: $133,500.00 - $192,833.33 All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK. We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug‑discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.