Associate Director, Insurance Compliance

Orix Corporation USA; Dallas (TX); Hybrid; USD 120,000 - 145,000; Full time

Job summary

ORIX Corporation USA in Dallas seeks an Insurance Compliance Associate Director to lead compliance operations across a commercial loan servicing portfolio, ensuring adherence to investor and regulatory requirements while mitigating risk.

You will drive performance, develop team capabilities, and translate complex insurance rules into scalable processes, with a hybrid work model and strategic leadership responsibilities.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Strong leadership with experience managing teams.
• Deep knowledge of property, general liability, auto, crime, flood, wind/storm, and earthquake insurance.
• Experience leading audits, regulatory reviews, and remediation.
• Proficient in MS Office and servicing systems.

Responsibilities

• Lead team execution against SLAs and performance metrics.
• Oversee portfolio risk management and escalation handling.
• Coordinate lender and investor audits and remediation activities.
• Develop scalable policies, procedures, and operating models.
• Drive process improvements and automation with IT teams.
• Provide training and mentorship to team members.

Skills

Leadership

Regulatory compliance

Audits & remediation

Stakeholder communication

Insurance knowledge

Education

Bachelor's degree

Tools

Excel

Servicing systems

Insurance tracking platforms

CRM systems

Job description

Purpose and Job Summary:The Insurance Compliance Associate Director is responsible for leading insurance compliance operations across a commercial loan servicing portfolio, ensuring adherence to investor, regulatory, and servicing requirements while proactively mitigating portfolio risk. This role provides strategic leadership over team execution, performance, and process optimization, ensuring consistent delivery against service level agreements and audit standards.In addition to maintaining subject matter expertise, the Associate Director plays a critical role in driving operational efficiency, developing team capabilities, and leading cross-functional initiatives. This position requires strong leadership, sound judgment, and the ability to translate complex insurance and regulatory requirements into scalable processes that support business objectives and protect the lender’s collateral position.Essential Duties and Responsibilities:Lead team execution by managing workloads, aligning resources, and ensuring delivery against established SLAs and performance metricsEstablish and monitor KPIs, quality control frameworks, and reporting mechanisms to drive performance and audit readinessDelegate effectively and empower direct reports to deliver results, providing clear direction, accountability, and supportOversee portfolio risk management, including prioritization of high-risk items, non-compliance resolution, and escalation managementLead and coordinate lender and investor audits, including preparation, response, and remediation activitiesManage insurance compliance processes for specialized portfolios, including investor-specific requirements (e.g., Freddie Mac, Fannie Mae, FHA/HUD)Serve as a subject matter expert, maintaining a strong understanding of insurance coverage requirements, servicing standards, and evolving market conditionsDrive development and enhancement of policies, procedures, and operating models to support scalability and efficiencyLead implementation of process improvements, technology enhancements, and automation initiatives in partnership with IT and product teamsConduct training programs for new hires and ongoing development for team members to ensure consistency and knowledge depthProvide coaching, mentorship, and performance management to direct reports, supporting career development and leadership readinessMaintain ongoing communication with team members through regular touchpoints to ensure alignment, engagement, and issue resolutionPartner cross-functionally with internal stakeholders (e.g., servicing, asset management, risk, and legal) to address complex issues and align on prioritiesTranslate operational challenges into strategic solutions that reduce risk exposure and improve workflow efficiencyContribute to departmental and enterprise-wide strategic initiatives, representing insurance compliance in leadership forums as neededDevelop and support testing plans for system enhancements, including requirements definition, defect tracking, and user acceptance testingExecute lender-placed insurance and remediation strategies to ensure gaps in coverage are addressed and the lender’s interest remains protectedManage pre-securitized or investor-specific loan requirements, including reporting and delivery of required summaries (e.g., ICT updates)Perform additional duties and lead special projects, as assignedTravel Requirements - Up to 10%Education, Skills and Experience:Bachelor’s degree or equivalent professional experience required6–10 years of experience in commercial insurance, loan servicing, or a related fieldAdvanced subject matter expertise in insurance coverages, including Property, General Liability, Auto, Crime, Flood, Wind/Named Storm, and EarthquakeDeep understanding of commercial loan servicing insurance requirements and investor guidelines (Fannie Mae, Freddie Mac, FHA/HUD, etc.)Proven ability to independently assess and mitigate portfolio risk, ensuring compliance with servicing standards and regulatory expectationsDemonstrated leadership experience managing teams and developing talent, including coaching and performance managementStrong understanding of insurance market conditions and the ability to assess impact on portfolio risk and compliance strategyExperience leading audits, regulatory reviews, and remediation effortsProficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with servicing systems and insurance tracking platformsExcellent organizational, analytical, and problem-solving skills with the ability to manage competing priorities in a deadline-driven environmentExceptional communication and presentation skills, with the ability to influence stakeholders and translate complex concepts into clear guidanceStrategic mindset with the ability to drive process improvement, operational efficiency, and scalable solutionsHigh degree of emotional intelligence, self-awareness, and leadership presenceAbility to anticipate business needs and proactively implement forward-looking solutionsStrong collaboration skills, with a demonstrated ability to work effectively across teams and functionsCommitment to maintaining confidentiality and exercising sound judgment in decision-makingAnnual base salary gross: $120,000 - $145,000 (OH and Remote). The base salary range represents the estimated low and high end of ORIX’s salary for this position based on geography. Actual base salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base pay is one component of ORIX’s total compensation package for employees. Other rewards and benefits include cash bonuses, long term incentives, health insurance, accident and life insurance, and retirement benefits. Please visit our Benefits page for additional information.Life at ORIXWe are committed to the health and well-being of our employees and offer a quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance.You TimeWe want you to have the time needed to recharge and manage life with our competitive vacation policy, floating personal holidays, extensive leave options, our annual observed holidays, and more.Family CareEvery family has a different journey and ORIX USA Group is proud to offer extensive benefit programs such as: infertility coverage, adoption support, child and elder care, fully paid maternity, and generous parental leave benefits to help you and your families along the way.Flexible Work ArrangementsORIX associates enjoy the advantages of our hybrid working model with a 3 day in-office minimum requirement.ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. This policy applies to all terms and conditions of employment.