Associate Director, Insights & Analytics Product Lead - Customer (REMOTE)

Prattwhitney; Elmwood (CT); Remote; USD 147,000 - 295,000; Full time

Job summary

An aerospace and defense leader is seeking an Associate Director of Insights & Analytics Product Lead for a remote role. This position involves managing a portfolio of analytics products, enhancing customer interactions, and requires a solid background in product management and customer engagement. The ideal candidate will lead cross-functional teams while driving product improvements based on KPIs.

Benefits

Parental leave

Flexible work schedules

Educational assistance

Child/adult backup care

Qualifications

• Minimum 12+ years’ experience in product management.
• Strong understanding of customer engagement processes.
• Proven ability to lead cross-functional teams.

Responsibilities

• Lead product portfolio in customer-facing analytics.
• Maintain communication for product development and roadmaps.
• Oversee product lifecycles and integrate AI readiness.

Skills

Product Management

Data Analysis

Customer Engagement

Agile Methodologies

Cross-Functional Leadership

Education

Bachelor's Degree in Computer Science, Technology, Engineering, Mathematics, or Business Analytics

Tools

CRM Systems

Customer Data Platforms

Job description

Associate Director, Insights & Analytics Product Lead - Customer (REMOTE) page is loaded

Associate Director, Insights & Analytics Product Lead - Customer (REMOTE)

Apply locations UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA time type Full time posted on Posted 2 Days Ago job requisition id 01771704

Date Posted:

2025-06-02

Country:

United States of America

Location:

UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Process, Transformation and Systems (PST) Team.

RTX has an opening for Associate Director, Lead Data Insights & Analytics Product Owner – Customer (Associate Director, Business Systems and Transformation) role.

In this role, youown and manage a portfolio of data insights and analytics products, in the opportunities to cash (O2C) domain, that enhance customer interactions, experience, and engagement. This role requires a strong understanding of customer-facing business processes combined with good product management skills to drive the development and delivery of data products that empower sales, marketing, and customer service teams.

What You Will Do:

• Lead the management and execution of a portfolio of customer-facing data insights and analytics products, including CRM, Customer Analytics, Sales Performance, Marketing Campaign Analytics, and Customer Support Insights.
• Develop, maintain, and communicate roadmaps for product development, from standard reporting, standard analysis, GenBI, and ensuring integration of AI readiness and adherence to robust security and compliance standards.
• Oversee the lifecycle of products from ideation through delivery, including backlog prioritization, sprint planning, and iterative improvements based on user feedback and performance data.
• Research and evaluate industry trends, emerging technologies, and innovative solutions to enhance and evolve the product portfolio.
• Act as liaison between customer-facing business units and technical teams to ensure alignment of business goals with technical execution.
• Define, track, and analyze KPIs to measure product effectiveness and inform product optimization.
• Travel up to 25% domestically

Qualifications You Must Have:

• Minimum 12+ years’ experience in product ownership or product management experience in customer-facing domains such as sales, marketing, or customer service and a bachelor’s degree in Computer Science, Technology, Engineering or Mathematics (STEM) or Business Analytics or related discipline or equivalent combination of related work experience and schooling in lieu of degree; Advanced degree and 10+ years’ related work experience.
• Strong understanding of customer engagement processes and data requirements.
• Proven ability to lead cross-functional teams and manage complex data product portfolios.
• Experience with agile methodologies, backlog management, and sprint planning.
• Knowledge of AI integration in data products and strong focus on data privacy and security compliance.
• Strong analytical skills with experience using KPIs to drive product improvements.
• U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements

Qualifications We Prefer:

• Experience with CRM platforms, marketing automation, and customer data platforms (CDPs).
• Certification in Product Management or Digital Marketing.
• Familiarity with personalization engines and AI-driven customer analytics.
• Experience in driving customer adoption and change management.
• Ability to Travel up to 25%

Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:

Remote:This position is currently designated as remote. However, the successful candidate will berequired to work from one of the 50 U.S.states (excluding U.S. Territories). Employees who areworking in Remote roles will work primarily offsite (from home). An employeemay be expected totravel to the site location as need

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 147,000 USD - 295,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Similar Jobs (4)

Associate Director, Insights & Analytics Product Lead– Finance (REMOTE)

locations UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA time type Full time posted on Posted 2 Days Ago

Associate Director, Insights & Analytics Product Lead - Sourcing (REMOTE)

locations 2 Locations time type Full time posted on Posted 2 Days Ago

Associate Director, Insights & Analytics Product Lead - Supply Chain and Manufacturing (REMOTE)

locations 2 Locations time type Full time posted on Posted 2 Days Ago

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.