Associate Director, Gift Processing

Global Jewish Advocacy; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

A global advocacy organization is seeking an Associate Director for their NY office to oversee the gift processing cycle and manage a small team. The ideal candidate will possess strong supervisory skills, extensive experience with nonprofit CRMs, specifically Raiser’s Edge, and a background in financial tracking. This role includes collaboration with multiple departments to enhance donor relations and streamline processes, offering a salary range of $100,000 to $120,000.

Benefits

Medical, vision, and dental plans

Flexible Spending Account options

Generous Paid Time Off (PTO) - 15 vacation days per year, increasing with tenure

Transit plan

Qualifications

• At least 5 years of related experience in gift processing and recordkeeping.
• Extensive technical expertise in nonprofit CRMs.
• Strong supervisory skills and team leadership experience.

Responsibilities

• Manage the Gift Processing team and oversee the gift processing cycle.
• Implement effective procedures for tracking gifts and oversee financial reporting.
• Collaborate with Development and Finance to streamline operations.

Skills

Leadership

Collaboration

Customer Service

Education

Bachelor’s degree in Finance, Business, or relevant field

Tools

Raiser’s Edge NXT

Microsoft Office Suite

Job description

New York

About AJC

The American Jewish Committee (AJC) is the global advocacy organization for the Jewish people. From world capitals to college campuses, AJC works with leaders across society to stand up for Israel, confront antisemitism, and uphold democratic values. In response to Hamas’ October 7 attack—the worst massacre of Jews since the Holocaust—AJC mobilized its global network to address the unprecedented threats facing world Jewry. Join us. Together, we can shape a new future for Israel and the Jewish people.

Your Department

The IT Department develops and implements IT strategies and systems supporting the organization’s mission. We ensure that AJC’s infrastructure supports the computing, data management, and communication needs of over 300 employees across four continents.

Your Impact

This position impacts AJC by overseeing the entire gift processing cycle, ensuring accurate, timely, and efficient handling of donations. The Associate Director manages the Gift Processing team and collaborates with Development, the Raiser’s Edge team, and Finance to integrate gift processing seamlessly into organizational operations. Strong leadership, staff supervision, mentorship, and cross-departmental collaboration are essential. The ideal candidate has team management experience, a solid background in CRM systems (preferably Raiser’s Edge NXT), nonprofit financial tracking expertise, and effective collaboration skills.

Your Role

Gift Processing Management

• Supervise and mentor the Gift Processing team, providing direction, training, and feedback. Foster a collaborative and efficient work environment to ensure timely gift processing.
• Lead gift processing functions and assist with data entry when necessary.
• Implement effective procedures for following up on gifts with missing or unclear information and oversee pledge and gift payment processing.
• Coordinate with program staff to track and appropriately utilize restricted gifts. Develop procedures for accurate and timely reporting to donors.
• Focus on improving operations related to gift acknowledgments, tax substantiation, and quarterly pledge reminders.
• Ensure efficient transaction processing and financial reporting within the “Pledge to Cash” process. Manage internal controls to ensure accurate recording, proper documentation, and safeguarding of funds.
• Coordinate with the Development team to resolve donor issues.
• Manage reconciliation of gift data across systems, primarily Raiser’s Edge.
• Work with National Development on financial reporting for endowments and other donors.
• Prepare various revenue reports for campaigns, providing updates to stakeholders.
• Assist with reconciliation between NetSuite, Raiser’s Edge NXT, and bank records.
• Serve as the lead contact for creating new gift codes and ensure proper implementation.
• Collaborate with Finance, Database Administrators, and Development Operations to streamline the “Pledge to Cash” process through technology and innovation.
• Maintain ongoing communication with National Development, Regional Offices, and IT to ensure alignment of systems and procedures.

Small office/team of 1-3 members

Education, Training, and Experience

• Strong supervisory skills and team leadership experience
• Extensive technical expertise in nonprofit CRMs, including data architecture, system integrations, automation, and reporting (experience with Raiser’s Edge NXT preferred)
• Bachelor’s degree in Finance, Business, or relevant field, or equivalent work experience
• At least 5 years of related experience in gift processing and recordkeeping in a nonprofit setting
• Excellent customer service skills
• Proficiency in Microsoft Office Suite

Physical Demands

Office employees may experience:

• Repetitive motions involving wrists, hands, or fingers
• Communication to exchange information
• Moving around to accomplish tasks or between workstations

Disclaimers

The listed duties are illustrative. Omission of specific duties does not exclude them if related or similar. This job description is not a contract and may change as organizational needs evolve.

Compensation

The salary range for this position is $100,000 to $120,000, depending on experience and location.

• Medical, vision, and dental plans
• Flexible Spending Account options
• Generous Paid Time Off (PTO) - 15 vacation days per year, increasing with tenure
• Transit plan

*After applicable waiting or probationary periods