Associate Director for Housing Services

Commonwealth of VA Careers; Blacksburg (VA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement benefits

Tuition assistance

VT discounts

Job summary

Virginia Tech is seeking an Associate Director for Housing Services to lead occupancy management, desk operations, and administrative systems within a large student housing program.

This role reports to the Director of Housing Services, offering a 12-month regular appointment with a comprehensive benefits package and opportunities for professional growth within the division.

Qualifications

• Master’s degree in Higher Education, Student Affairs, Business, Public Administration, or related field; or Bachelor’s with equivalent experience.
• Experience in housing operations (occupancy management, assignments, contracts, or related areas).
• Experience supervising professional staff.
• Experience with database systems and reporting tools; familiarity with housing management systems.

Responsibilities

• Direct occupancy management and desk operations.
• Lead housing contract and assignment processes.
• Oversee residential front desk services and administrative systems.
• Collaborate with director and leadership for strategic planning and policy development.
• Supervise professional and student staff.
• Maintain partnerships with university stakeholders to enhance service delivery.

Skills

Analytical skills

Organizational skills

Problem-solving

Communication

Interpersonal skills

Prioritization

Housing compliance knowledge

Education

Master’s degree or Bachelor’s with equivalent experience

Tools

StarRez housing software

SQL

Data analytics tools

Housing management systems

Job description

Job Description

The Associate Director for Housing Services is responsible for the direction, organization, and administration of key housing services functions, with primary oversight of occupancy management and desk operations. This position provides leadership for the housing contract and assignment processes, residential front desk services, and associated administrative systems within a large, complex residential system.

Working in collaboration with the director and departmental leadership team, the Associate Director supports strategic planning, policy development, and operational execution to ensure efficient, compliant, and student-centered housing services. This role supervises professional and student staff, manages critical systems and processes, and maintains strong partnerships with university stakeholders to enhance service delivery and the student residential experience.

The Associate Director contributes to a culture of excellence and innovation, and supports the broader mission of Housing Services through data-informed decision-making, operational stewardship, and commitment to student success.

Here’s what you need to know about the role:

1. You’ll be joining the Housing Services team; a department centered on administrative excellence for the on-campus residential experience.
2. You’ll be reporting to the Director of Housing Services, in a Regular twelve-month, 100% administrative professional appointment.
3. You’ll be responsible for the occupancy management and desk operations functional areas.
4. You’ll have the chance to grow and take advantage of the developmental plan with opportunities to advance within the department and the division.
5. You’ll be offered a base compensation package along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!

Required Qualifications

• Master’s degree in Higher Education, Student Affairs, Business, Public Administration, or related field; or Bachelor’s with equivalent experience.
• Demonstrated experience in housing operations (occupancy management, assignments, contracts, or related areas).
• Experience supervising professional staff.
• Experience with database systems and reporting tools; familiarity with housing management systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a dynamic environment.
• Knowledge of housing compliance regulations and best practices.

Preferred Qualifications

• Experience with StarRez housing software.
• Experience with SQL, data analytics, and reporting tools.
• Experience in a large, complex university housing system.

Pay Band

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Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

Salary $60,000 - $72,000/year and commensurate with experience.

Hours per week

40

Review Date

July 15, 2026

Additional Information

Work Schedule: Non-traditional, including evenings, weekends, and on-call responsibilities.

The successful candidate will be required to have a criminal conviction check as well as a driving check with a safe driving record.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Equal Opportunity Employer

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. For inquiries regarding non-discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at 540-231-2010 or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061.

If you are an individual with a disability and desire an accommodation, please contact Sarah Schuster at [e-mail] during regular business hours at least 10 business days prior to the event.

About Student Affairs

Student Affairs at Virginia Tech fosters a community where each student creates a customized experience to meet their goals. Building on our motto, UtProsim (that I may serve), Virginia Tech is dedicated to serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice our Principles of Community, which are fundamental to our ongoing efforts to increase access and inclusion and to create a community that nurtures learning and growth. We are actively seeking people to join our community and help us prepare leaders for the world. Our people in Student Affairs are committed to student well-being and assuring that all students Experience VT by demonstrating, supporting, and operationalizing our Aspirations for Student Learning. If you are someone dedicated to ensuring student success, then we want you to consider being a part of our team!