Associate Director, Field Operations

Alnylam Pharmaceuticals; United States; On-site; USD 174,000 - 236,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Job summary

Alnylam Pharmaceuticals is seeking an Associate Director, Field Force Effectiveness to drive the effectiveness and operational cadence of customer-facing field teams across Commercial and Medical Affairs.

You will partner with field leadership to ensure teams have the right metrics, tools, and governance to execute business priorities. The role focuses on field reporting, targeting alignment, performance management, and governance across cross‑functional stakeholders.

Qualifications

• Bachelor’s degree required in a relevant field.
• Advanced degree (MBA, MPH, MS, PharmD, or equivalent) preferred.
• 7–8+ years of pharmaceutical, biotech, or healthcare industry experience.
• Experience in field force effectiveness, sales/medical operations, analytics, or CRM.

Responsibilities

• Partner with Commercial and Medical Affairs leadership to define and advance field force effectiveness priorities.
• Translate brand and medical strategy into actionable field execution frameworks with cross‑functional teams.
• Identify opportunities to improve field productivity, focus, and execution quality.
• Provide data-driven recommendations to improve field performance.
• Define and manage field KPIs, dashboards, and reporting for Commercial; incorporate Medical Operations data.
• Monitor performance trends and identify actionable insights for decision-making.
• Lead development of business reviews and performance updates for leadership.
• Ensure visibility into field execution and business impact; support targeting, segmentation, and call planning.
• Manage field governance, alignment on metrics and dashboards; support POA processes and reviews.

Education

Bachelor’s degree required

Advanced degree preferred

Tools

Veeva CRM

Tableau

Power BI

Microsoft Excel

PowerPoint

Job description

Overview

The Associate Director, Field Force Effectiveness is responsible for driving the effectiveness, execution, and operational excellence of customer-facing field teams across

Overview

The Associate Director, Field Force Effectiveness is responsible for driving the effectiveness, execution, and operational excellence of customer-facing field teams across Commercial and Medical Affairs.

This role partners closely with field leadership and cross-functional stakeholders to ensure field teams are equipped with the right metrics, tools, processes, insights, and governance to execute against business priorities.

The individual will translate strategy into execution by leading initiatives across field reporting, targeting and alignment, performance management, and operational cadence (e.g., POA, business reviews).

Key Responsibilities

• Partner with Commercial and Medical Affairs leadership to define and advance field force effectiveness priorities.

Translate brand and medical strategy into actionable field execution frameworks and initiatives by aligning across cross-functional teams.

• Identify opportunities to improve field productivity, focus, and execution quality
• Provide objective, data-driven recommendations to improve field performance
• Define and manage field KPIs, dashboards, and reporting for Commercial. Leverage information from Medical Operations to incorporate into unified field force effectiveness metrics.
• Monitor Commercial and Medical Affairs performance trends and identify actionable insights to inform decision-making
• Lead development of business reviews and performance updates for leadership
• Ensure consistent visibility into field execution and business impact
• Support development and execution of targeting, segmentation, and call planning strategies
• Support field alignment, territory updates, and roster management processes
• Manage Field Force Effectiveness governance process, working with cross-functional stakeholders to ensure alignment on metrics and dashboards
• Support Plan of Action (POA) processes, business reviews, and operating cadence

Qualifications

• Bachelor’s degree required
• Advanced degree (MBA, MPH, MS, PharmD, or equivalent) preferred
• 7–8+ years of pharmaceutical, biotech, or healthcare industry experience
• Experience in field force effectiveness, sales/medical operations, commercial operations, analytics, or CRM
• Experience supporting customer-facing field teams (Sales, Market Access, or Medical Affairs)
• Demonstrated success working in a highly cross-functional environment
• Field experience and/or product launch experience preferred
• CRM platforms (preferred: Veeva CRM)
• Data visualization and reporting tools (e.g., Tableau, Power BI)
• Microsoft Excel and PowerPoint
• Understanding of KPI frameworks, field reporting, and performance tracking

About Alnylam

We are the leader in RNAi therapeutics– a revolutionaryapproach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possibleand are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, wherean authentic, inclusive culture and breakthrough thinkingfuel one another.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.

Before applying, please review Alnylam's Candidate Privacy Notice regarding how Alnylam handles Personal Data you provide with your application for employment.

The pay range below reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).

Alnylam’s robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together.

Learn more about these and additional benefits offered by Alnylam by visiting the Benefits section of the Careers website: https://www.alnylam.com/careers

U.S. Pay Range $174,300 - $235,700 USD