Associate Director, Field Operations

Alnylam Pharmaceuticals, Inc.; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Alnylam Pharmaceuticals, Inc. is seeking an Associate Director, Field Force Effectiveness to lead the effectiveness, execution, and governance of customer-facing field teams across Commercial and Medical Affairs.

You will translate strategy into action, define KPIs, and partner with field leadership to drive performance through data-driven insights. You will collaborate with cross-functional teams to align field reporting, targeting, and cadence, ensuring execution excellence and impactful

Qualifications

• Advanced degree in a relevant field (MBA/MPH/MS/PharmD or equivalent).
• 7–8+ years of pharmaceutical, biotech, or healthcare sector experience.
• Experience in field force effectiveness, sales/medical operations, analytics, or CRM.

Responsibilities

• Define field force effectiveness priorities with Commercial and Medical Affairs leadership.
• Translate strategy into actionable field execution frameworks across cross-functional teams.
• Identify opportunities to improve field productivity, focus, and execution quality.
• Provide objective, data-driven recommendations to improve field performance.
• Define and manage field KPIs, dashboards, and reporting for Commercial.
• Monitor performance trends and identify actionable insights for decision-making.
• Lead development of business reviews and leadership updates.
• Ensure visibility into field execution and business impact.
• Support targeting, segmentation, and call planning strategies.
• Support field alignment, territory updates, and roster management.
• Govern field force effectiveness processes with cross-functional stakeholders.
• Support POA processes, business reviews, and operating cadence.

Skills

Field force effectiveness

Sales operations

Analytics

CRM

Data visualization

Tableau

Power BI

Excel

Communication skills

Cross-functional

Education

Advanced degree (MBA/MPH/MS/PharmD)

Tools

Tableau

Power BI

Excel

Job description

The Associate Director, Field Force Effectiveness is responsible for driving the effectiveness, execution, and operational excellence of customer-facing field teams across Commercial and Medical Affairs.

This role partners closely with field leadership and cross-functional stakeholders to ensure field teams are equipped with the rightmetrics, tools, processes, insights, and governanceto execute against business priorities. The individual will translate strategy into execution by leading initiatives acrossfield reporting, targeting and alignment, performance management, and operational cadence (e.g., POA, business reviews).

Key Responsibilities

• Partner with Commercial and Medical Affairs leadership to define and advance field force effectiveness priorities.
• Translate brand and medical strategy into actionable field execution frameworks and initiatives by aligning across cross-functional teams.
• Identify opportunities to improve field productivity, focus, and execution quality
• Provide objective, data-driven recommendations to improve field performance
• Define and manage field KPIs, dashboards, and reporting for Commercial. Leverage information from Medical Operations to incorporate into unified field force effectiveness metrics.
• Monitor Commercial and Medical Affairs performance trends and identify actionable insights to inform decision-making
• Lead development of business reviews and performance updates for leadership
• Ensure consistent visibility into field execution and business impact
• Support development and execution of targeting, segmentation, and call planning strategies
• Support field alignment, territory updates, and roster management processes
• Manage Field Force Effectiveness governance process, working with cross-functional stakeholders to ensure alignment on metrics and dashboards
• Support Plan of Action (POA) processes, business reviews, and operating cadence

Qualifications

• Advanced degree (MBA, MPH, MS, PharmD, or equivalent) preferred
• 7–8+ years of pharmaceutical, biotech, or healthcare industry experience
• Experience infield force effectiveness, sales/medical operations, commercial operations, analytics, or CRM
• Experience supporting customer-facing field teams (Sales, Market Access, or Medical Affairs)
• Demonstrated success working in a highly cross-functional environment
• Field experience and/or product launch experience preferred
• Data visualization and reporting tools (e.g., Tableau, Power BI)
• Microsoft Excel and PowerPoint
• Understanding of KPI frameworks, field reporting, and performance tracking

About Alnylam

We are the leader in RNAi therapeutics – a revolutionaryapproach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possibleand are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, wherean authentic, inclusive culture and breakthrough thinkingfuel one another.

At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.

The pay range below reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity).

Alnylam’s robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together.