Associate Director Field Effectiveness

Amgen Inc. (IR); Charlotte (NC); Hybrid; USD 138,000 - 186,000; Full time

Benefits offered by this job

Retirement and savings plan

Comprehensive medical/dental/vision

Stock-based long-term incentives

Flexible work models

Discretionary annual bonus

Job summary

Amgen Inc. is seeking an Associate Director, Field Effectiveness to lead the field organization’s performance by enabling, advising, and supporting sales leadership.

The role spans field capabilities, analytics, and governance, with responsibility for driving insights and efficiency across the Rare Disease and broader business units. You will mentor a team of managers, collaborate with global teams, and ensure alignment with strategic objectives while delivering robust field metrics and

Qualifications

• Doctorate or Master or Bachelor with sales analytics, field effectiveness or life sciences management experience in pharma/biotech.
• Experience or leadership in field sales analytics and cross-functional collaboration.
• Strong analytical mindset and strategic thinking for field effectiveness.

Responsibilities

• Liaise for Field Excellence capabilities and ensure alignment across field initiatives.
• Advise sales leadership and connect strategy with field execution.
• Lead cross-functional initiatives on sales force size, structure, and launch readiness.
• Develop field effectiveness strategies with focus on the business unit.
• Create dashboards and metrics with US Analytics; monitor trends and performance.

Skills

Sales analytics

Field effectiveness

Life sciences knowledge

Cross-functional collaboration

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Associate’s degree

High school diploma

Tools

CRM systems

Data dashboards

Analytics platforms

Job description

Career Category Sales & Marketing Operations Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Associate Director, Field Effectiveness

What you will do The US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Field Operations, Field Reporting and Field Systems and Capabilities Transformation. Let’s do this. Let’s change the world.

In this vital role you the Associate Director, Field Effectiveness will have accountability for field success of an entire business unit by enabling, advising, and supporting the sales force to achieve performance effectiveness through driving insights, excellence, and efficiency.

Flexible Commuter role to Deerfield OR Thousand Oaks office supporting the Rare Disease Business Unit. You will work on-site 2 to 3 days a week. This position reports to the Director, Field Effectiveness and will be responsible for the following:

Responsibilities

• Liaison for all Field Excellence capabilities, ensuring seamless integration and alignment of field effectiveness initiatives
• Be the strategic advisor to sales leadership (NSDs and Regional Directors) ensuring connectivity of sales force strategy & execution across cross field excellence initiatives (field effectiveness, field operations, field reporting, incentive compensation governance, field systems and capabilities, etc.) and broader CD&A (field reporting, field alerts and suggestions, etc.) and broader CD&A
• Lead/co-lead special initiatives and projects (e.g. Sales Force size & structure, launch readiness, Pilot test and learns, etc.)
• Assist the Director in the development and execution of field effectiveness strategy and programs across the portfolio, with specific focus on your business unit.
• Implement tactical plans that enhance field force productivity and efficiency
• Work closely with US Analytics, Cross Functional partners and other key stakeholders to develop robust sales force metrics and dashboard systems; Regularly assess field performance metrics and industry trends to proactively identify and address areas for improvement.
• Recommend solutions that align with the business unit’s strategic objectives
• Facilitate coordinating execution and pull-through of field force projects – customer targeting, field reporting, field alerts / suggestions, omnichannel / digital, field transformation, etc.
• Lead, mentor, and develop a diverse team of managers and senior managers, focusing on building a culture of high performance, innovation, and accountability.
• Establish clear performance metrics and development paths for all team members, encouraging continuous professional growth and alignment with business goals
• Work closely with the broader Commercial Data & Analytics (CD&A) team and other cross-functional teams to ensure integrated and effective execution of field strategies; Assess sales force insights and analytics needs and collaborate with US Analytics to prioritize and/or use existing resources within Field Effectiveness to conduct adhoc analytics
• Collaborate with global teams, including AIN and ACCP, to deliver strategic initiatives and achieve key business deliverables
• Monitor industry trends and marketplace to stay ahead of competition, enhancing and evolving capabilities to adapt to changing business needs

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The field effectiveness professional we seek is a strategic thinker with analytical mindset, collaborative leader with these qualifications.

Basic Qualifications

• Doctorate degree and 3 years of sales analytics, field effectiveness or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry experience OR Master’s degree and 5 years of sales analytics, field effectiveness or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry experience OR Bachelor’s degree and 7 years of sales analytics, field effectiveness or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry experience OR Associate’s degree and 12 years of sales analytics, field effectiveness or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry experience OR High school diploma / GED and 14 years of sales analytics, field effectiveness or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry experience.

Preferred Qualifications

• Strategic Thinking: Ability to think creativity and with innovation in order to drive influence with sale leadership
• Critical Thinking: Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectives
• Project Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field operations processes
• Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives
• Communication: Ability to clearly communicate the vision, goals, and progress of initiatives to stakeholders at all levels of the organization
• Team Leadership: Experience in building and developing high-performing teams; leading large initiatives across a matrix team

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

Salary

• Salary Range 137,814.75USD -186,455.25 USD

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

Sponsorship

Sponsorship for this role is not guaranteed.

Equality and Inclusion

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Core Mission

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

For more information, visit www.amgen.com and follow us on www.twitter.com/amgen