Associate Director, Delivery Services

One North; Chicago (IL); Hybrid; USD 115,000 - 165,000; Full time

Benefits offered by this job

Health coverage (Medical)

Dental & Vision insurance

Life/AD&D insurance

Short/Long Term Disability insurance

401(k) with employer match

Transportation benefits

Paid time off

Job summary

One North seeks an Associate Director, Delivery Services to lead complex digital and creative engagements and to develop delivery teams, while scaling best practices. This role partners with client stakeholders and practice leaders to ensure smooth planning-to-execution and builds long-term client relationships on key accounts.

The ideal candidate is a confident client-facing leader with deep experience in digital marketing and production, adept at bringing structure to complexity and improving

Qualifications

• 10+ years in digital project or account management, fast-paced environment (agency experience preferred).
• Proven people management and team development experience.
• Strong business acumen; build business cases and translate needs into solutions.
• Experience estimating scope, managing budgets, and monitoring burn.
• Solid understanding of digital marketing concepts and creative production workflows.
• Experience communicating with senior leaders and executives.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented; able to manage multiple projects.
• Self-aware leader who seeks feedback and drives continuous improvement.

Responsibilities

• Lead and develop a delivery team across experience levels; manage staffing and risk.
• Oversee engagement execution, ensuring alignment with statements of work and contracts.
• Manage project burn, budgets, and financial performance across engagements.
• Oversee resourcing, onboarding, capacity planning, and performance management.
• Conduct regular status checks with contractor resources and client stakeholders.
• Collect feedback from clients and act on improvements to service delivery.
• Review engagements to identify process improvements and cross‑practice opportunities.
• Contribute to actionable methodologies to assess delivery effectiveness.

Skills

Digital project management

People management

Client relationship building

Budgeting & forecasting

Strategic guidance

Executive communication

Time management

Problem-solving

Job description

One North is seeking an Associate Director, Delivery Services to lead complex digital and creative engagements, manage and develop delivery team members, and help establish and scale delivery best practices.

In partnership with client stakeholders and internal practice leaders, this role ensures work moves smoothly from planning through execution while building trusted, long‑term client relationships on key accounts.

The ideal candidate is a confident client‑facing leader with strong people management skills and deep experience in digital marketing and creative production. This individual will thrive in fast‑paced, multidisciplinary environments, bring structure to complexity, and be motivated by improving efficiency, service quality, and team performance. Excellent communication—both up and down stream—paired with a positive, results‑oriented mindset is essential.

This role may evolve based on business and client needs.

The Associate Director, Delivery Services will ideally be based in the Chicago or San Francisco Bay area, but we are open to remote locations across the U.S. and Canada.

Responsibilities

People & Team Leadership

• Lead and develop a team of delivery resources across varying experience levels.
• Conduct regular one‑on‑one check‑ins and team meetings to foster collaboration, support development, and proactively identify engagement risks.
• Maintain visibility into all engagements managed by direct reports to manage risk and identify opportunities for cross‑practice collaboration.
• Ensure delivery best practices are consistently followed; implement performance tracking and reporting across engagements.
• Partner with operations, practice, and delivery leadership to roll out initiatives, gather feedback, and create documentation or training materials as needed.
• Lead by example by contributing to a positive, inclusive team culture and high morale.
• Scope new and expanding engagements to support accurate staffing and resourcing plans.
• Address performance gaps early through constructive feedback and coaching to avoid negative client or delivery impacts.

Engagement & Delivery Management

• Ensure a clear understanding of statements of work, team responsibilities, deliverables, and technical requirements to support smooth execution.
• Collaborate with team members to manage risk and deliver work in alignment with contractual terms and conditions.
• Manage project burn, budgets, and financial performance across engagements.
• Oversee engagement resourcing, including contractor candidate selection, onboarding, capacity planning, and performance management.
• Lead routine status check‑ins with contractor resources to maintain visibility into progress, challenges, and opportunities.
• Collect and act on feedback from client stakeholders regarding consultant performance and service delivery.
• Regularly review engagements to identify workflow or tool optimizations, improve team performance, and uncover opportunities to expand client relationships.
• Contribute to the development of qualitative and quantitative methodologies to assess delivery effectiveness and outcomes.
• Support engagements across delivery functions as needed, including:
• Initial project setup and detailed engagement onboarding
• Team member onboarding and offboarding
• Financial setup and oversight (budget creation, system updates, financial reviews, invoice validation)
• Development and delivery of status updates and business review presentations
• Regular check‑ins with contractor resources and client stakeholders
• Partnering with internal teams to identify, troubleshoot, and mitigate project risks

Account Management

• Serve as the primary point of contact for key internal and client stakeholders.
• Plan and lead regular business reviews in partnership with operations, sales, and practice teams to review progress and align on future objectives.
• Contribute to the development and execution of account growth strategies.
• Maintain awareness of broader One North and TEKsystems offerings and best practices that may add value to active engagements.
• Conduct both formal and informal client satisfaction assessments.

Skills And Qualifications

• 10 or more years of experience in digital project or account management within a fast‑paced, hands‑on environment; agency experience preferred
• Proven people management and team development experience
• Strong business acumen with the ability to build business cases, gather requirements, and translate needs into client solutions
• Demonstrated experience estimating project scope, managing budgets, and monitoring project burn
• Solid understanding of digital marketing concepts and creative production workflows, with the ability to ask insightful questions and provide strategic guidance
• Experience communicating with and presenting to senior leaders and executive‑level stakeholders
• Excellent written and verbal communication skills
• Highly organized, detail‑oriented, and comfortable managing multiple concurrent projects
• Strong time management and problem‑solving skills; able to operate autonomously with professionalism and composure
• Comfortable working in a test‑and‑learn environment
• Self‑aware leader who proactively seeks feedback, acknowledges mistakes, and applies lessons learned to continuous improvement

Benefits

• Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer‑funded contributions.
• We also offer Dental and Vision insurance. All of our full‑time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.
• One North’s 401(k) plan allows employees to save for retirement through pre‑ or post‑tax contributions along with employer‑matched funds for maximized savings potential.
• Our Transportation Benefits enable employees to also make pre‑tax contributions to pay for parking and public transit needs.
• We know how important unwinding can be for inspiration, innovation and productivity. Our full‑time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees begin to accrue additional time off once they reach their 3‑year and 10‑year anniversaries with the business.
• One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child.
• We also offer an Employee Perks Program that offers member‑only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals, and hotels.

We reserve the right to pay above or below the base salary range of $115,000-$165,000 based on factors unrelated to sex, race, or any other protected classification.

Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Please click on the following link to learn more about our full‑time internal employment benefits: https://www.teksystems.com/en/careers/benefits.

The expected posting close date is September 22, 2026.