Associate Director, Data Enablement & Operations - Patient Services & Value & Access

Ipsen; Cambridge (MA); Hybrid; USD 143,000 - 210,000; Full time

Benefits offered by this job

401(k) with company contributions

Medical, dental and vision coverage

Parental leave

Paid time off

Job summary

Ipsen in Cambridge, MA, is seeking an Associate Director, Data Enablement & Operations for Patient Services & Value & Access. You will lead hands-on data engineering, build scalable pipelines, and integrate data across brands, vendors, and CRM feeds.

You will collaborate with Salesforce Life Sciences Cloud and analytics teams to deliver trusted data products and governance. The role requires 12+ years in data engineering and advanced SQL/Python, with Snowflake/Databricks expertise.

Qualifications

• Bachelor's degree in a technical or analytical field or equivalent experience.
• 12+ years in data engineering, enablement, or analytics with hands-on development.
• Advanced SQL and Python skills with production pipeline experience.

Responsibilities

• Design, build, test, deploy, and maintain scalable data pipelines.
• Aggregate and harmonize data across brands, programs, and feeds.
• Serve as data enablement lead for Patient Services and Value & Access.
• Partner with Salesforce Life Sciences Cloud and analytics teams.

Skills

SQL

Python

Snowflake

Databricks

ETL/ELT

Data governance

Education

Bachelor's degree in a technical or analytical field

Master's degree preferred

Tools

Snowflake

Databricks

Job description

## Associate Director, Data Enablement & Operations - Patient Services & Value & AccessPostuler: Cambridge (US): Temps complet: Offre publiée aujourd'hui: R-22615**Titre :**Associate Director, Data Enablement & Operations - Patient Services & Value & Access**Société:**Ipsen Biopharmaceuticals Inc.**A propos d'Ipsen:**Ipsen est un groupe biopharmaceutique mondial de taille moyenne, spécialisé dans les médicaments transformateurs dans trois aires thérapeutiques : l'oncologie, les maladies rares et les neurosciences. Forts de près de 100 ans d'expérience en développement, avec des Hubs mondiaux aux États-Unis, en France et au Royaume-Uni, nous focalisons nos efforts là où les besoins médicaux non satisfaits sont importants, grâce à la recherche et à l'innovation.Nos équipes passionnées, présentes dans plus de 40 pays, se concentrent sur l'essentiel et s'efforcent chaque jour d'apporter des médicaments aux patients dans 88 pays. Nous construisons un environnement de travail qui met en avant un leadership centré sur l'humain et favorise une culture de collaboration, d'excellence et d'impact. Au sein d’Ipsen, chaque individu est encouragé à être soi-même, à grandir et à s’épanouir aux côtés du succès de l'entreprise. Rejoignez-nous dans notre démarche vers une croissance durable, en créant un impact réel sur les patients et la société.Pour plus d'informations, visitez notre site web à l'adresse **https://www.ipsen.com** et suivez nos dernières actualités sur **LinkedIn** et **Instagram**.**Description de l'emploi :**The Associate Director, Data Enablement & Operations - Patient Services & Value & Access is the hands-on data engineering and operations lead responsible for building, integrating, and running trusted data products that support Patient Services and Value & Access. The role owns data aggregation, ingestion, transformation, quality, and analytics enablement across internal platforms and external partner feeds. This individual serves as the primary data point of contact for Patient Services and Value & Access, partnering with business stakeholders, Data Strategy & Analytics, technology teams, Salesforce platform owners, and vendors. The role translates business and reporting needs into scalable pipelines, curated datasets, governed metrics, and dependable operational processes using Snowflake, Databricks, SQL, and Python. The successful candidate personally develops, tests, troubleshoots, documents, and supports production solutions. **Main Responsibilities & Technical Competencies** **Data Engineering & Pipeline Development*** Design, build, test, deploy, and maintain scalable batch and near-real-time pipelines using Snowflake, Databricks, SQL, Python, and approved orchestration tools.* Develop ingestion and transformation workflows for Hub, specialty pharmacy, specialty distributor, payer, CRM, claims, and access-related data.* Create reusable frameworks, source-to-target mappings, data models, and automated validation controls.* Optimize pipelines, queries, storage, and compute for performance, reliability, maintainability, and cost.* Perform hands-on root-cause analysis and code remediation for failed jobs, defects, reconciliation issues, and downstream impacts.**Patient Services & Value & Access Data Enablement*** Serve as the primary data enablement and aggregation point of contact for Patient Services and Value & Access.* Translate business workflows and reporting needs into analytics-ready data products and technical specifications.* Enable data supporting patient enrollment, access progression, benefits verification, prior authorization, affordability, fulfillment, and adherence.* Aggregate and harmonize data across brands, programs, vendors, and channels with appropriate controls for sensitive data.* Define data acceptance criteria, refresh expectations, reconciliation rules, and service levels with business owners.**Salesforce Life Sciences Cloud & Integration*** Understand Salesforce Life Sciences Cloud data structures, workflows, integration events, and downstream requirements.* Design and support interfaces among Salesforce Life Sciences Cloud, Hub and specialty pharmacy partners, Snowflake, Databricks, and reporting platforms.* Validate completeness, accuracy, timeliness, and traceability of inbound and outbound Salesforce feeds.* Assess downstream impact of CRM releases and coordinate required pipeline or model changes.**Analytics Enablement & Data Products*** Partner with Data Strategy & Analytics to provide certified datasets, governed metrics, semantic-ready data, and documented business logic.* Convert recurring analytical requirements into durable data models rather than one-time extracts.* Support controlled SQL/Python analysis while industrializing repeatable needs.* Enable traceability from source through transformations to reports, metrics, and analytical outputs.* Collaborate with analysts and data scientists on feature-ready datasets and productionization of approved logic.**Data Quality, Governance & Compliance*** Implement automated controls for completeness, accuracy, validity, timeliness, duplication, referential integrity, and reconciliation.* Own monitoring, issue triage, incident resolution, runbooks, lineage, technical documentation, and audit evidence.* Apply role-based access, least privilege, privacy, retention, and approved-use requirements.* Partner with Privacy, Legal, Compliance, Security, and platform teams in a regulated environment.* Communicate data risks, root cause, remediation, and recurrence-prevention actions.**Operating Model, Delivery & Vendor Management*** Manage intake and prioritization of requests, enhancements, defects, and new-source onboarding.* Coordinate internal teams and external vendors with clear requirements, dependencies, acceptance criteria, and service expectations.* Monitor feed health, delivery timeliness, quality trends, incidents, and backlog status.* Maintain code in approved repositories and enforce testing, release, version-control, and documentation standards.* Build reusable capabilities that reduce manual effort, vendor dependency, and onboarding time.**Success Measures*** Reliable and timely delivery of trusted Patient Services and Value & Access data products.* Reduced manual aggregation and one-time pulls through reusable pipelines and curated datasets.* Improved data quality, reconciliation coverage, lineage, documentation, and issue-resolution time.* Faster onboarding of vendors, programs, brands, feeds, and analytical use cases.* Adoption of certified datasets and governed metrics by analytics and reporting teams. **HOW - Knowledge & Experience** Knowledge & Experience (essential):* Bachelor's degree in a technical or analytical field, or equivalent practical experience.* 12+ years in data engineering, enablement, operations, or analytics engineering, including hands-on development.* Advanced SQL and Python skills with production pipeline experience.* Hands-on Snowflake and Databricks experience across ingestion, transformation, orchestration, modeling, monitoring, and optimization.* Experience with ETL/ELT, APIs, file integrations, version control, CI/CD, and production support.* Pharmaceutical, biotechnology, healthcare, or life sciences experience in a regulated environment.* Knowledge of Hub, specialty pharmacy/distributor, payer, claims, CRM, affordability, Chargeback, Onekey and patient support data.* Understanding of Salesforce Life Sciences Cloud or Health Cloud for Patient Services, including objects, workflows, integrations, and reporting needs.* Experience partnering with analytics teams on curated datasets, governed KPIs, dashboards, and advanced analytics.* Strong documentation, stakeholder management, communication, and problem-solving skills.Knowledge & Experience (preferred):* Commercial Patient Services, Market Access, Value & Access, reimbursement, or affordability analytics experience.* Experience with data aggregation vendors, payer/access data, semantic layers, Tableau or Power BI.* Experience with catalog, lineage, MDM, data observability, privacy controls, and vendor SLAs.Education / Certifications (essential):* Bachelor's degree or equivalent practical experience.Education / Certifications (preferred):* Master's degree in a technical or analytical discipline.* Snowflake, Databricks, cloud, data engineering, or Salesforce certification.Language(s) (essential):Fluent in English. Travel: ~ 20%Hybrid Working schedule, based in Cambridge, MA. In line with Ipsen Hybrid Working Policy ### The annual base salary range for this position is $143,250-$210,100.### ### This job is eligible to participate in our short-term incentives program.### ### At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.### ### The pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills.We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application. Ipsen is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.