Associate Director, Customer Engineering & Delivery

iLink Digital; Town of Texas, Fort Worth (WI, TX); On-site; USD 150,000 - 190,000; Full time

Job summary

iLink Systems seeks an Associate Director, Customer Engineering & Delivery to lead large-scale data and product engineering engagements in a client-facing role. You will own end-to-end client relationships with CTOs, IT Directors, and Enterprise Architects, guiding delivery strategies and ensuring business impact.

The role requires strong communication, comprehensive program leadership, and the ability to travel as needed to client sites across major accounts.

Qualifications

• 12+ years of industry experience across enterprise delivery.
• 4+ years leading large teams delivering multiple projects.
• Experience managing large client accounts, including revenue growth and gross margin optimization.
• Experience with Fixed Bid and Time & Material engagements.
• Strong relationships with Enterprise Architects, IT Directors, and C-level executives.
• Hands-on experience in data engineering or product/application engineering.

Responsibilities

• Manage a large-scale client portfolio spanning data and product engineering engagements.
• Own client relationships end-to-end — with client partners and C-level executives.
• Articulate technical issues and trade-offs to technical and executive stakeholders.
• Mine the account for new opportunities and grow relationships through delivery credibility.
• Travel to client locations periodically, as needed by the engagement.
• Oversee delivery of data analytics, data engineering, and data science projects.

Skills

Team leadership

Account management

Communication skills

Presentation

Strategic thinking

Tools

Angular

React

.NET

Azure

AWS

LangChain

Job description

Associate Director, Customer Engineering & Delivery

Dallas, United States | Posted on 10/06/2026

iLink is a GlobalSoftware Solution Provider and Systems Integrator, deliversnext-generation technology solutions to help clients solvecomplex business challenges, improve organizationaleffectiveness, increase business productivity, realizesustainable enterprise value and transform your businessinside-out. iLink integrates software systems and developscustom applications, components, and frameworks on the latestplatforms for IT departments, commercial accounts, applicationservices providers (ASP) and independent software vendors(ISV). iLink solutions are used in a broad range of industriesand functions, including healthcare, telecom, government, oiland gas, education, and life sciences. iLink’s expertiseincludes Cloud Computing & Application Modernization, DataManagement & Analytics, Enterprise Mobility, Portal,collaboration & Social Employee Engagement, EmbeddedSystems and User Experience designetc.

What makes iLinkSystems' offerings unique is the fact that we usepre-created frameworks, designed to accelerate softwaredevelopment and implementation of business processes for ourclients. iLink has over 60 frameworks (solution accelerators),both industry-specific and horizontal, that can be easilycustomized and enhanced to meet your current businesschallenges.

Requirements

KeyResponsibilities

• Manage a large-scale clientportfolio, spanning data and product engineering engagements.
• Own client relationshipsend-to-end — client partners, enterprise architects, IT Directors, and C-levelexecutives (CDOs, CTOs, CIOs).
• Act as a trusted advisor: ableto articulate technical issues and trade-offs in a way that resonates with bothtechnical and executive stakeholders.
• Mine the account for newopportunities and establish new stakeholder connections, growing therelationship organically through delivery credibility and insight.
• Travel to client locationsperiodically, as needed by the engagement.

Commercial & AccountManagement

• Own account P&L; driverevenue growth and optimize gross margin across the portfolio.
• Track budgets closely across allengagements within the account.
• Manage a mix of Fixed Bid (FB)and Time & Material (T&M) engagements.
• Lead estimation and proposalefforts, including scoping, pricing, and solutioning for new and expandingwork.
• Present business strategies,data architectures, and technical solution approaches directly to customers.
• Oversee delivery of dataanalytics, data engineering, and data science projects, ensuring quality andbusiness impact.
• Oversee delivery of productengineering solutions across web, desktop, and cross-platform technologies.
• Guide solution architecture andtechnology selection at a decision-making level by partnering closely witharchitects.
• Work experience with moderncloud platforms — Microsoft (Azure/Fabric), Snowflake, or AWS.
• Work experience with modern webtechnologies (e.g., Angular and React).
• Work experience with agentic AIapproaches and frameworks (e.g., Microsoft Agent Framework, LangChain).
• Navigate ambiguous or evolvingrequirements and help drive product direction where needed.
• Ensure delivery disciplineacross large teams using structured methodologies (e.g., SAFe) and soundproject delivery practices generally.

People & OrganizationalLeadership

• Build, lead, and grow large,multidisciplinary delivery teams.
• Demonstrated, proven experiencein people management, client management, and stakeholder management.
• Represent the organization'stechnical capability externally — e.g., conducting technology webinars orsimilar thought-leadership activities.

RequiredQualifications

• 12+ years of Industry experience
• At least 4+ years of experienceleading large teams delivering multiple projects for one or multiple customers.
• Proven, substantial experiencemanaging large client accounts/portfolios, including account P&L ownership,revenue growth, and gross margin optimization.
• Experience handling both FixedBid (FB) and Time & Material (T&M) engagement models.
• Proven, strong peoplemanagement, client management, and senior stakeholder management experience —including relationships with Enterprise Architects, IT Directors, and C-levelexecutives (CDOs, CTOs, CIOs).
• Demonstrated experience leadinglarge, multidisciplinary delivery teams (people and/or program leadership atscale), ideally across more than one technical discipline.
• Comprehensive experience withestimation, proposals, and presales solutioning.
• Prior hands-on experience ineither data engineering or product/application engineering.
• Work experience with Angular,React, or equivalent modern web/cross-platform frameworks.
• Work experience with .Net orequivalent server side technologies.
• Work experience with both dataengineering/analytics concepts and product/application engineering concepts.
• Work experience with cloudplatforms (Microsoft Azure and/or AWS) at a solutioning/decision-making level.
• Work experience with agentic AIconcepts and frameworks (e.g., Microsoft Agent Framework, LangChain) at asolutioning/decision-making level.
• Excellent presentation andcommunication skills, including the ability to present data visuals, numbers,and technical architecture clearly to business audiences.
• Willingness and ability totravel to client locations and work onsite frequently as required byengagements.