Associate Director - CRL

Infosys; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Infosys BPM Limited is seeking an Account Manager for the CRL domain to build and cultivate relationships within existing accounts and sell new BPM services. You will collaborate with top talent to create innovative solutions, open new service lines, and lead proposals and negotiations to expand the Infosys footprint.

The role emphasizes strategic relationship management, market development, and ongoing client engagement in a fast-paced BPM environment.

Qualifications

• Bachelor’s degree or foreign equivalent required.
• 11+ years of experience in the BPM industry.
• Experience in sales/relationship management within BPM.
• Experience in CRL industry preferred.
• Ability to develop proposals and SOWs.
• Strong negotiation and presentation skills.
• Willingness to work in the U.S. and possess work authorization.

Responsibilities

• Enhance market share via market development and competitive analysis in the CRL segment.
• Open diverse service lines within the account.
• Prepare proposals and SOWs for the portfolio.
• Provide business-led view on contract negotiations.
• Identify opportunities with different departments to expand Infosys footprint.
• Maintain healthy client relationships.

Skills

Sales

Account mgmt

Client relationships

Proposal writing

Market analysis

Education

Bachelor's degree

Tools

CRM software

Job description

Account Manager - CRL (Consumer, Retail, and Logistics)

Account Manager - Client Services

In this position, you will play a key role in building and cultivating relationships and opportunities within existing accounts, as well as selling new service offerings and solutions in the CRL domain. You will get to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients’ business needs.

Key Responsibilities

• Work towards enhancing market share by performing market development and competitive analysis for the segment in the account portfolio
• Work towards opening diverse service lines in the account
• Prepare proposals and SOWs in the portfolio
• Provide business led view on items of contract negotiations
• Identify and pursue opportunities with different departments / buyers within client organization to expand the Infosys footprint
• Work towards maintaining healthy client relationships

Basic Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• 11+ years of experience, with strong sales/relationship management/account management experience within the BPM industry

Preferred Qualifications

• 10+ years of experience in the CRL industry, with good exposure and understanding of the B2B business space
• 5 + years of strong sales/relationship management/account management experience either in CRL or BPM industry
• Experience of selling BPM services and solutions to CRL clients
• Strong understanding of the outsourcing industry
• Business case creation
• Financial ratios and analysis
• Presentation skills
• Ability to learn and appreciate business processes of Infosys and the client organization
• Analytical ability
• Ability to display initiative and work in a dynamic environment

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.