Associate Director, Commercial Quality Operations

Galderma Prod Canada; Miami (FL); On-site; USD 130,000 - 190,000; Full time

Job summary

Galderma is seeking an experienced Quality leader for the U.S. market to own product disposition and release processes across Rx, OTC, and cosmetics. The role guides quality operations during launches, recalls, and field actions, and leads distribution center quality oversight.

You will supervise Commercial Quality Operations, drive continuous improvement, and partner with global quality teams to elevate process excellence in a fast-paced dermatology portfolio.

Qualifications

• Bachelor's degree in life sciences or related field.
• Minimum 10 years of progressive Quality/QA experience in pharma, OTC, cosmetics, medical devices, or consumer healthcare.
• Minimum 3 years of leadership experience.
• Experience with product disposition, batch release, or supply chain quality oversight.

Responsibilities

• Own the U.S. commercial product disposition and release process.
• Provide quality oversight for distribution center activities and transportation quality events.
• Lead commercial quality operations for product launches and market actions.
• Evaluate quality risks and escalation events; review of complaints and market events.
• Directly manage Commercial Quality Operations personnel and develop talent.

Skills

Leadership

Quality assurance

Regulatory knowledge

Education

Bachelor's degree in Life Sciences/Pharmacy/Chemistry/Biology/Engineering

Advanced degree (preferred)

Tools

Veeva

SAP

JD Edwards

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

Key Responsibilities

• Commercial Product Disposition & Release (35%)
  • Own the U.S. commercial product disposition and release process.
  • Ensure compliant release of Rx, OTC, and Cosmetics products.
  • Review and approve escalated product disposition decisions.
  • Establish release procedures, controls, and performance metrics.
  • Provide quality leadership during supply interruptions and product quality events.
  • Drive continuous improvement of release cycle times and release processes.
• Distribution & Supply Chain Quality (25%)
  • Provide quality oversight for distribution center activities.
  • Oversee quality hold, shipping quarantine, and inventory segregation programs.
  • Provide leadership during temperature excursion investigations and transportation quality events.
  • Support product storage, handling, transportation, and distribution quality programs.
  • Partner with Supply Chain to minimize quality-related supply disruptions.
• Commercial Quality Operations (20%)
  • Lead commercial quality support for product launches, supply chain changes, and commercialization initiatives.
  • Support market actions, recalls, withdrawals, and field actions.
  • Evaluate commercial quality risks and escalation events.
  • Ensure appropriate quality review of product complaints and market quality events.
• Leadership & Team Development (10%)
  • Directly manage Commercial Quality Operations personnel.
  • Establish goals and performance expectations.
  • Develop talent and succession plans.
  • Foster a culture of accountability and quality excellence.
• Continuous Improvement (10%)
  • Drive quality improvement initiatives.
  • Develop quality metrics and operational performance indicators.
  • Partner with Global Quality and U.S. Quality Leadership on business process improvements.

Qualifications

• Required
  • Bachelor's Degree in Life Sciences, Pharmacy, Chemistry, Biology, Engineering, or related scientific discipline.
  • Minimum 10 years of progressive Quality experience within pharmaceutical, OTC, cosmetic, medical device, or consumer healthcare industries.
  • Minimum 3 years of leadership experience.
  • Experience with product disposition, batch release, commercial quality operations, or supply chain quality oversight.
  • Experience supporting external manufacturing environments.
  • An equivalent combination of education, training, and relevant experience may be considered in lieu of the stated educational requirements
• Preferred
  • Advanced degree.
  • Experience supporting Rx, OTC, and Cosmetics portfolios.
  • Experience with Veeva, JD Eduards/SAP, and enterprise quality systems.

Physical Requirements and Work Environment

This role requires the ability to perform standard offic