Associate Director, Commercial Operations Field Strategy & Execution

Biopharma Careers; Boston (MA); Hybrid; USD 164,000 - 246,000; Full time

Job summary

Vertex seeks an experienced Associate Director to join the US Commercial Operations team. This role partners with business and field leadership to enhance field effectiveness by ensuring resourcing, clear communication, and strong support across field-facing initiatives.

Serving as a critical link between strategy and execution, the Associate Director collaborates with Commercial Operations and cross-functional stakeholders to drive performance and improve the field experience.

Qualifications

• 8–10 years in sales, sales support, or commercial operations
• Experience with CRM and related field-support technologies
• Proven ability to translate strategy into operational goals and measurable outcomes
• Strong program and project management skills with cross-functional delivery
• Excellent written and verbal communication, and analytical capabilities

Responsibilities

• Partner with business leaders to translate strategy into prioritized commercial operations initiatives
• Lead a portfolio of field enablement projects with clear prioritization, communication, and training delivery
• Establish standardized tracking and a clear communications roadmap across teams
• Facilitate quarterly business planning sessions and align BU leaders on priorities
• Participate in Sales leadership meetings to address risks and dependencies in field engagement
• Drive continuous improvement to evaluate effectiveness and identify opportunities across tools and processes

Skills

CRM systems

Program management

Resource management

Launch readiness

Communication

Analytics

Education

Bachelor's degree

Advanced degree

Job description

Vertex is seeking an experienced leader to join the US Commercial Operations team. This role will partner closely with business and field leadership to enhance field effectiveness by ensuring appropriate resourcing, clear communication, and strong support across field-facing initiatives. Serving as a critical link between strategy and execution, the Associate Director will collaborate across Commercial Operations teams and other cross-functional and technical stakeholders to ensure seamless delivery, drive business performance, and improve the overall field experience. This individual will directly support one of the US business units as a trusted partner and field excellence lead, and will report to the Director, Customer Strategy & Execution.

Key Responsibilities:

• Partner with key business leaders to understand and translate business strategy into prioritized commercial operations initiatives and solutions
• Partner with the Commercial Operations teams to define and lead a portfolio of field enablement projects, ensuring clear and aligned prioritization, communication, quality, and timeliness of training and delivery
• Establish simplified standards for tracking and effective and clear communications between teams, inclusive of a prioritized roadmap of US Commercial Operations efforts
• Facilitate quarterly business planning sessions and document outcomes to ensure alignment across BU leaders on key priorities for cross-functional enablement teams
• Actively participate in recurring Sales leadership team meetings to provide strategic recommendations and proactively address risks or dependencies related to field engagement
• Drive continuous improvement to evaluate effectiveness, identify gaps, opportunities in evolving technologies, tools, and business process improvements to drive efficiencies and exceed business goals

Required Qualifications:

• 8-10 years of experience in sales, sales support, or commercial operations roles, with familiarity across CRM systems, and technologies that support field-facing activities
• Extensive experience in program/project management, demand management, resource management, and prioritization
• Proven expertise in commercial launch readiness, including planning across Customer Data Management, Field Operations and Training, Reporting & Analytics
• Ability to translate broad business strategies and functional priorities into effective operational goals and objectives
• Demonstrated success in on-time delivery of large, cross-functional, and complex projects with multiple stakeholders
• Exceptional written and verbal communication skills, with the ability to present clearly and concisely to diverse audiences
• Strong analytical, quantitative, and problem-solving skills, including the development of business cases and value propositions

Education and Experience:

• Bachelor's degree required
• Advanced degree preferred

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

$164,000 - $246,000

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

Benefits:

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

• Hybrid: work remotely up to two days per week; or select
• On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail]