Director, Field Effectiveness

Vertex Pharmaceuticals Incorporated; Boston (MA); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Annual bonus and equity awards

Medical, dental and vision benefits

Generous paid time off

Educational assistance

Commuting subsidy

401(k)

Matching charitable donations

Job summary

Vertex Pharmaceuticals Incorporated is seeking a Director, Field Effectiveness to maximize field impact and commercial performance. You will lead a team responsible for targeting, incentive design, account planning, and field analytics in a cross-functional, matrixed environment.

The role requires strategic leadership, analytical rigor, team development, and strong stakeholder management to shape field strategies and drive ROI across BU leadership and field teams.

Qualifications

• Bachelor's degree in business, life sciences, analytics or related field.
• 10+ years in commercial operations, sales ops, or field effectiveness within biopharma or healthcare.
• 5+ years of people leadership including developing teams and managers.
• Experience partnering with senior BU and Commercial leaders.
• Deep expertise in targeting, incentive compensation, account planning, or field ops.

Responsibilities

• Lead and develop a team of Associate Directors and Sr Managers driving field effectiveness strategies.
• Serve as senior leader for field effectiveness solutions and innovation (targeting, incentives, analytics).
• Advise BU and Commercial leaders on field performance, opportunities and risks.
• Establish and monitor KPIs to improve ROI and execution.
• Use data and insights to optimize sales force productivity and resource allocation.
• Align with Customer Strategy & Execution to translate objectives into field solutions.
• Oversee account planning frameworks, tools, and expectations for strategic planning.
• Drive cross-functional alignment across Commercial Ops, Analytics, Marketing, Finance, HR, IT.

Skills

Targeting strategy

Incentive design

Account planning

Field performance analytics

Leadership

Cross-functional collaboration

Education

Bachelor's degree

Job description

Job Description

Job Summary

Vertex is seeking a Director, Field Effectiveness to understand, analyze, and build solutions to maximize field effectiveness and drive commercial performance. This leader will play a critical role in shaping and advancing field effectiveness strategies, with a focus on targeting effectiveness, incentive design, account planning, and field force performance optimization.

The Director will serve as a key thought partner to the sales and business unit leadership, field team leaders, I&A partners, and other cross-functional stakeholders to ensure field teams are equipped with the insights, tools, and performance frameworks needed to execute with impact. This role requires a strong balance of strategic leadership, analytical rigor, team development, and cross-functional influence.

Key Responsibilities

• Lead, coach, and develop a team of Associate Directors and Sr Managers responsible for partnering with the Business Unit leadership to drive field effectiveness strategies and execution.
• Serve as the senior leader for field effectiveness solutions and innovation, including:
  • Targeting strategy and optimization
  • Incentive compensation design
  • Subnational performance monitoring and analytics projects to assess performance drivers and drivers to field force effectiveness
  • Account planning strategy and execution
  • Field force effectiveness measurement and continuous improvement
• Act as a strategic advisor to BU and Commercial leaders on field performance, emerging opportunities, and risks.
• Establish and monitor KPIs to assess field effectiveness, identify performance trends, and recommend actions to improve execution and ROI.
• Use data, analytics, and field insights to identify opportunities to enhance sales force productivity, customer engagement, and resource allocation.
• Partner closely with Customer Strategy & Execution team to liaise effectively with Business Unit leadership, understanding strategic objectives and translate them into field effectiveness solutions that improve execution and business outcomes.
• Oversee the development and refinement of customer targeting approaches, ensuring alignment with brand strategy, customer segmentation, market dynamics, and field deployment priorities.
• Lead incentive compensation strategy in partnership with Sales, HR, Finance, and Field Programs & Operations, ensuring plans are motivating, aligned to business priorities, and resonating with field team members.
• Guide the evolution of account planning capabilities, including frameworks, tools, processes, and expectations that enable high-quality strategic planning across the field organization.
• Drive cross-functional alignment across Commercial Operations, Analytics, Market Access, Marketing, Finance, HR, and IT to support scalable and effective field enablement solutions.
• Foster a culture of continuous improvement, innovation, accountability, and talent development within the team.

Qualifications and Experience

Minimum Requirements

• Bachelor's degree in business, life sciences, analytics, or a related field.
• 10+ years of relevant experience in commercial operations, sales operations, field effectiveness, incentive compensation, analytics, or related functions within the biopharmaceutical or healthcare industry.
• 5+ years of people leadership experience, including leading and developing high-performing teams and people managers.
• Demonstrated experience partnering with senior Business Unit and Commercial leaders.
• Deep expertise in one or more core field effectiveness disciplines, including targeting, incentive compensation, account planning, sales force effectiveness, or field operations.
• Strong analytical and problem-solving skills with the ability to translate insights into actionable business recommendations.
• Proven ability to lead in a highly cross-functional, matrixed environment and influence without direct authority.
• Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications

• Advanced degree such as MBA, MPH, or other relevant graduate degree.
• Experience supporting multiple brands, Business Units, or specialty field teams.
• Knowledge of launch, growth, and mature brand field effectiveness needs across different stages of the product lifecycle.
• Experience with commercial data, CRM platforms, incentive compensation systems, and performance dashboards.
• Strong understanding of compliance and governance considerations related to field execution and incentive design.

Pay Range:

$0 - $0

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.

• annual bonus and annual equity awards
• overtime pay (in accordance with federal and state requirements)
• medical, dental and vision benefits
• generous paid time off (including a week-long company shutdown in the Summer and the Winter)
• educational assistance programs including student loan repayment
• a generous commuting subsidy
• matching charitable donations
• 401(k)
• and so much more

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [e-mail]