Senior Client Partner Consultant

Sun Life Financial, Inc.; Wellesley (MA); Hybrid; USD 78,100 - 117,200; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

401(k) match

Job summary

Sun Life U.S. is seeking a Senior Client Partner to manage contract deliverables, compliance and financial reporting, ensuring client expectations are met through clear communication and strong relationships.

You will lead audits, coordinate program requirements, support leadership, and travel up to 10% while contributing to process improvements and ensuring regulatory compliance.

Qualifications

• Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent work experience.
• Five years’ experience working with external clients/customers; proven track record of providing superior service.
• Well-organized with strong written and oral communication skills, including presentations.
• Knowledge of group benefits and ability to provide consultative services using reports and training.
• Ability to work independently and as part of a team.
• Proficiency with MS Excel, Word and Outlook.

Responsibilities

• Maintain ongoing, effective communications with clients via on-site meetings, conference calls, and day-to-day interaction.
• Support leadership in administration of client programs and ensure compliance with RFP/contract terms.
• Identify client expectations and ensure they are delivered; resolve issues and strengthen client relationships.
• Coordinate and serve as primary point of contact for client audits, including documentation requests and auditor follow-up.
• Develop and maintain relationships across functional areas to ensure contract performance.
• Support process improvements and regulatory/compliance monitoring.
• Provide regular updates to senior management on issues affecting market performance.
• Travel up to 10% as required.

Skills

Client relationship management

Communication

Project coordination

Strategic thinking

Problem solving

Education

Bachelor's degree in Business, Healthcare Administration (or related field)

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description

The Opportunity:

The Senior Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting. The Senior Client Partner is also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.

How you will contribute

• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.

• Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFP and contract.

• Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Resolve issues and strengthen relationships at various professional levels within the client’s organization.

• Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest.

• Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance.

• Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).

• Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines.

• Perform functions that support timely and accurate reporting to clients.

• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.

• Develops and submits IODs based on CMS, market- or client-specific program requirements.

• Manages process for obtaining program requirements, documentation, support and other special requests from clients.

• Provides regular updates to senior management on internal and external issues affecting market performance.

• Represent DentaQuest at health fairs, conferences and advisory meetings through the State.

• Other duties as assigned.

• Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.

• Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.

• Well-organized and superior organizational, written and oral communication skills, particularly presentation skills.

• Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.

• Ability to work independently and as part of a team.

• Proficient with general computer software including Microsoft Excel, Word and Outlook.

• Proven problem-solving skills.

• Ability to make good judgment conclusions based on data available with minimal supervision.

• Ability to prioritize and organize multiple tasks with tight deadlines.

• Excellent customer service skills.

• Up to 10% travel required

The Senior Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting. The Senior Client Partner is also responsible for ensuring effective coordination and communication of client requests to ensure client expectations are satisfied.

• Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction.
• Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently, to ensure that DQ is meeting and exceeding client expectations, and the terms of the RFP and contract.
• Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively. Resolve issues and strengthen relationships at various professional levels within the client’s organization.
• Responsible for coordination and serving as primary point of contact for client audits of DentaQuest programs to include coordination of documentation requests, meeting organization, and responding to auditor follow-up requests to DentaQuest.
• Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance.
• Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion).
• Monitor changes in regulations and fee schedules, and communicate same to ensure compliance with state and federal guidelines.
• Perform functions that support timely and accurate reporting to clients.
• Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits.
• Develops and submits IODs based on CMS, market- or client-specific program requirements.
• Manages process for obtaining program requirements, documentation, support and other special requests from clients.
• Provides regular updates to senior management on internal and external issues affecting market performance.
• Represent DentaQuest at health fairs, conferences and advisory meetings through the State.
• Other duties as assigned.

What you will bring with you

• Bachelor’s Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience.
• Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
• Well-organized and superior organizational, written and oral communication skills, particularly presentation skills.
• Knowledge of group benefits. Proven ability to provide consultative services to proactively meet customer needs, using management reports, offering training opportunities and recommending innovative solutions.
• Ability to work independently and as part of a team.
• Proficient with general computer software including Microsoft Excel, Word and Outlook.
• Proven problem-solving skills.
• Ability to make good judgment conclusions based on data available with minimal supervision.
• Ability to prioritize and organize multiple tasks with tight deadlines.
• Excellent customer service skills.
• Up to 10% travel required

Salary

Salary Range: $78,100 – $117,200

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a “Top 10” employer by the Boston Globe’s “Top Places to Work” for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category

Sales – Client Relationship Management

Posting End Date

30/12/2025